I am having problems accessing my airport utilities, the area which allows me to alter settings is all greyed out. Can anyone help?

I am having problems accessing my airport utilities, the area which allows me to alter settings is all greyed out. Can anyone help?

Using the same Ethernet cable that is used to connect the modem to the AirPort Extreme, disconnect the Ethernet cable from the AirPort Extreme and connect it directly to your Mac as a test for 4-6 hours.
Be sure to power off the modem for 5-10 minutes when you do this, so that it will associate with the new device that it "sees".
Does the connection drop when you connect this way? If yes, then replace the Ethernet cable and run the test again for 4-6 hours.
If the connection still drops, you likely have a defective modem or a line problem on the cable service....despite what the cable company might say.
If the connection remains solid when you run the "test", then you know that the modem and Ethernet cable are working correctly.
If you have performed a factory default reset on the AirPort Extreme a few times, and connection still drops, then you should take the AirPort to an Apple Store....if you have one near you..... to let them take a look, or contact Apple Support directly.
http://www.apple.com/support/contact/

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