I am having problems install Photoshop elements 8.0 and premiere elements 8.0

I have recently received both photoshop elements 8.0 and premiere elements 8.0 and neither will install.
I have gone through (at length!) all the support suggestions e.g. adusting accelaration etc. Absolutley nothing works! I have spent over 4 hours trying to sort this problem which as it is a new product is extemely disappointing. I look for any helpful advice or should I just claim my money back?

I tried downloading the trial version which seems to have gone through. However although i can see lots of new files in a "Premier elements" folder in programs, I cannot see any way to open it. It has not appeared on the programs list and there is no shortcut on the desktop. How am I supposed to access this software?
If this is a trial, you really should make it more user friendly as I am not impressed at all so far.
I have spent over 6 housr now trying to get this sofware to work. If you cannot nwo get this to work, i will return to store and get refund (and use a version of Pinnacle recommended by a friend who has had no problems!
I look forward to an easy and quick resolution.
P.S I note your on line chat is useless as it is only available to USA residents.

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