I am having trouble playing MFX files in Premiere Pro CC. The audio is out of synch. Is there a way to monitor the audio correctly?

I am having trouble playing MFX files in Premiere Pro CC. The audio is out of synch. Is there a way to monitor the audio correctly?
Many thanks

Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
Keep copies of the originals.
Another option might be to try to install Perian. Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
AC

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Im having trouble importing mov files into premiere pro on creative cloud, have installed quicktime

Im having trouble importing mov files into premiere pro on creative cloud, original problem was no video and only audio when I imported mov file, so I have installed quicktime after reading that may solve the problem,but now an error message reads codec missing or unavailable, any help would be appreciated

MOV is a wrapper... what is inside the wrapper?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Trouble importing MXF files into Premiere Pro CC

When importing MXF files into Premier Pro (CC or CS6) from a Canon C300, If I have stopped and started the Camera (during an interview for instance) ie, if there are several takes, multiple duplicate verions of my fooatge appear in the folder on my card, when viewed through the media browser in Premier Pro.
If I try to ingest the footage into Premiere Pro (CC/CS6) or use Prelude (CC/CS6) the conformed footage file does not start in the right place. Example, an interview with two takes once ingested (as one file) has the second take first.
Has anybody else encountered this?

Yes, MXF should play perfectly in PP CS6, but if you can't work this out at this point, you may wrap your MXF video to something intermediate. as a matter of face, Adobe Premiere Pro CS6 seems to work fine if you import your MXF clips directly from a camera or camcorder, but if have already copied MXF recordings your HDD or you downloaded them from somewhere else, the import error may occur.
So i suggest you convert the MXF footage to something mezzanine we would recommend DNxHD.mov (if you are on a PC) or Apple ProRes .mov (if on a mac). those two intermediate codecs are good mezzanine codecs that handle recompression well and standup well in other areas of post-production (color grading, graphics, compositing, etc,). You can see what I wrote about the solution. "Why Premiere Pro CS6 can't import MXF files?" i hope that it is helpful to you.

Trouble importing AVCHD files to Premiere Pro CC

I'm Trying to import AVCHD files into Premiere Pro CC, once I import the files using Media Browser. I get a warning for "file format not supported",
I hit OK, then it imports the video clips in .MTS file format. Then when I go in and try to drag any of the thumbnails into my timeline I get the following pop-up box:
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down"
then the program quits. I'm using Premiere Pro CC, the AVCHD files are recorded on a Sony FS700. Can anyone help please?

Are you doing as described below?
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html
-http://helpx.adobe.com/premiere-pro/using/importing-assets-tapeless-formats.html

Having trouble signing into Story through Premiere Pro CC

Hi all,
I'm having an issue signing into Story through Premiere Pro. I'd like to attach a transcript saved on story to a clip in premiere pro to be able to eventually use speech analysis. And the tutorials online suggested going to window and opening adobe story panel. Once I do that, I'm prompted to sign in with my adobe account, but my adobe email and password combination gives me an error message: The password you entered does not match your Adobe ID.
Does anyone know a solution or work around to this? It seems like it should be so straightforward...

Ah. Hmmm. I am an Android user and Premiere Pro likes my video just fine.
Is there a way to convert the iPhone video to constant fps, or is there a setting that records it that way?
Edit: if somebody would send me a link to some iPhone 5 video that I could download and mess around with, I would appreciate it.
Edit: Couldn't Quicktime be used to convert it to a contant frame rate?

Trouble importing .mxf files into Premiere Pro CS6

Having problems importing MXF. file types into my Premiere CS6 project. I will go to import the folder and the yellow loading bar will come up to say that it's importing. Then it will freeze and the color wheeled loading symbol will come up (I'm using a Mac) and will just sit there. From there I'm forced to do a force quit on my project and re-open it again. Is there any way to fix this issue and if so what is the problem causing this issue?
Also my mac is running on OSX v10.7.5 and Premiere is running on cs6 v6.0.2

Yes, MXF should play perfectly in PP CS6, but if you can't work this out at this point, you may wrap your MXF video to something intermediate. as a matter of face, Adobe Premiere Pro CS6 seems to work fine if you import your MXF clips directly from a camera or camcorder, but if have already copied MXF recordings your HDD or you downloaded them from somewhere else, the import error may occur.
So i suggest you convert the MXF footage to something mezzanine we would recommend DNxHD.mov (if you are on a PC) or Apple ProRes .mov (if on a mac). those two intermediate codecs are good mezzanine codecs that handle recompression well and standup well in other areas of post-production (color grading, graphics, compositing, etc,). You can see what I wrote about the solution. "Why Premiere Pro CS6 can't import MXF files?" i hope that it is helpful to you.

Hi, having trouble playing mov files taken by a Fuji camera, image shows up but all in green and no playback any help welcome.

H can anybody help with the above problem?

When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

HT2844 When I plug my LED cinema display into my macbook Pro, the video switches automatically but the audio still plays via the macbook speakers by default. Is there any way to make the audio default to the display audio when plugged in?

Hi,
Pretty much as the tital says really. I'm fed up of having to manually select my audio output every time I plug my macbook pro into me LED display. Can I make it default the audio to the display when plugged in?

yeah- I think so, AlexGrady. see if your machine supports hdmi audio out, it should say under "about this mac"
then buy the correct adapter to your LED display. I think you also have to enable audio out via HDMI, and the adapter has to support HDMI audio passthrough
sorry, that's all I have for now
John b
oh, and this forum is for Mac Pro's (just sayin')

How do I import mp4 video files into Premiere Pro Cs4

For sometime now, I've been finding it practically impossible to import video files into premiere Pro cs4 especially mp4 files which happens to be the commonest to me now, as I currently shoot with a Nokia Lumia 920 phone with Windows phone 8 OS. I have tried severally to convert the videos into various other formats using Xilisoft video converter version 7.7.2 and each time I do this, they would either not play fine in cs4 or not import at all.
Please what can I do to be able to import these mp4 files into Cs4 or what format or how do I convert them into a format that would play seamlessly for better editing?
Funny enough, I had once imported video files that were shot with the same phone and they worked well, just wondering why they aren't now.
Please any assistance would be appreciated.
Thanks
NKC

I'm happy to announce to you all that my "mp4 importing" issues has been sorted out. Now I import mp4 shot with the same Windows Phone 8 Device into Adobe Premiere Pro CS4. Only that for the moment, it doesn't play as fast as with ordinary player.
But how did I get it to work, you may wonder;
I simply installed Itunes on the system, I also installed an app called media monkey. I can't say which of the apps did the magic but the next time I tried to import mp4 files into Premiere Pro after these installations, it imported seamlessly.
Obviously there's a link between the required codecs and the itunes itself.
You may want to try it and hope it works for you.
Kindly inform us if it works.
Thank you all.
Cheers.

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
Keep copies of the originals.
Another option might be to try to install Perian. Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
AC

I am having trouble running .mov files on my ipad. What can I do?

I am having trouble running .mov files on my ipad. What can I do?
Thanks.

go to the app store and search .mov The pad plays a certain set of file types, but not all. In the appstore there are several alternate players that will work. Find one that does what you heed, and is priced right for you,and download it.
((WM Player HD lite is free, and look like the one you might want)
I use xy player, and VLC, but I am not sure either one is still available.

Having Trouble Opening TIFF Files

I'm having trouble opening TIFF files into Camera Raw. I have checked all my settings in Adobe Bridge and everything seems to be saying that TIFF files should open in Camera Raw when I click on then int and then into photoshop when finished editing in camera raw.
I'm trying to open 32 bit HDR images saved as a TIFF file into Camera Raw, and there seems to be nothing I can do to get them there. I have tried everything I can think of. When I right click on it (cmd click I'm on a mac) the option to open in camera Raw isn't there. I have tried clicking and dragging the image into Photoshop to try and force it maybe to open into Camera Raw, and I have opened photoshop and tried opeing it up from mini Bridge. In mini bridge I have the option to open the image into Camera Raw when I click this nothing happens.
I'm not sure what else to try I'm on CS6 and Camera Raw 7.0 .

Alright I'll try that thanks!
Date: Wed, 19 Mar 2014 23:34:31 -0700
From: [email protected]
To: [email protected]
Subject: Having Trouble Opening TIFF Files
    Re: Having Trouble Opening TIFF Files
    created by R_Kelly in Adobe Camera Raw - View the full discussion
It might be that you need to update camera raw to version 8.3 by going to Help>Updates from within photoshop or bridge.
(i don't remember exactly in which version of acr that was added, but probably after version 7.0)
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Having trouble saving tiff files to server

Hi all,
I'm having trouble saving tiff files to our server (a mac pro running OSX 10.5.7 client not server). I get the error message 'could not save "filename" because write access was not granted. The disk in question is set to ignore permissions and the other 3 Macs on the network have no problems.
Bizarrely this only seems to happen when saving as a Tiff file, I can save as JPEG without issue! The file will usually save after a few attempts, sometimes six or seven save as' are needed.
This problem comes and goes, but at the moment its pretty bad.
This is becomming very frustrating as Tiff is our prefered format and we work as a team so have to save to the server.
Any ideas?

Just to expand on Buko's correct ansswer, this is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://www.adobe.com/support/techdocs/322391.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

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I am having a similar problem with a simple pdf form. I have made several changes to the pdf and when I go to save, I get the message that I can't save the file due to a "bad file handle." I have opened, altered, saved, and closed the form several times before, just not now. No one else was working on the form. The file format is still a pdf and nothing has changed.

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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I am having trouble playing MFX files in Premiere Pro CC. The audio is out of synch. Is there a way to monitor the audio correctly?

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