I am having trouble with itunes connecting to the ipod software update server

I am having trouble contacting the ipod update server.  I just recently updated my computer with the vista service pack 2 and did necessary repairs but for some reason my itunes will not connect to the server nor to the online itunes store.  Does anyone have any ideas?

On rare occasions, the message can be caused by LSP trouble. If that's afoot, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Similar Messages

  • We have an ipod touch, 3rd generation, 8GB. we lost the unlock code. we now try recovery via itunes, but can't connect to the ipod software update server. any suggestions?

    We have an ipod touch, 3rd generation, 8GB. we lost the unlock code. we now try recovery via itunes, but can't connect to the ipod software update server. any suggestions?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • The iPod software update server could not be contacted. the server does not support this version of itunes its saying

    i bought a new iPod nano 6th generation and when i am trying to sync it with iTunes its saying "the iPod software update server could not be contacted. the server does not support this version of itunes" cn any one help me how to set the thing right.
    Regards,
    Brahma.

    You need to update to the latest version of iTunes. Go to the apple and select software update.
    i

  • "itunes could not contact the ipod software update server because you are not connected to the internet" Help?

    Hello all, new to the forums.
    I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
    I've already scanned through numerous websites and forums for help, but none of them worked.
    This  set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
    # Open Internet Options from control panel.
    # Click the Connections tab.
    # Click the LAN Settings button.
    # Select the Automatically detect settings checkbox.
    Others include installing IE7, which that didn't work either.
    Can anyone help?

    Here it is:
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    LENOVO 2537FC4
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 003DB3100363E3C0
    Current user is not an administrator.
    The current local date and time is 2011-06-16 17:03:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 3100M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.3.1.55 (x64) is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
    Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
    IP Address:          192.168.0.3
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Thu Jun 16 16:54:56 2011
    Lease Expires:          Fri Jun 17 16:54:56 2011
    DNS Servers:          192.168.0.1
                        68.94.156.1
    Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
    Description:          Intel(R) 82577LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection:          Broadband Connection
    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    SSL 3.0 Support:          Enabled
    TLS 1.0 Support:          Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-06-16 15:35:33.

  • ITunes tells me there is new software updates available for my nano and when I press update it tells me that iTunes could not contact the iPod software update server b/c I'm not connected to the internet (I know that I am or I could not submit this)?

    So anyone know why the iPod software update server connot connect to my PC when I know that I'm on the internet?

    If necessary, also see:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • Trying to update keep getting a message "the ipod software update server could not be contacted Network connection could not be established" using mac OSX. done this with 2 ipod touches??

    trying to update 2 ipods but when I go through the process it says "The ipod software update server could not be contacted" "Network connection could not be established". One of the ipods is locked and I don't remember password.

    Here's what you can do in case of the forgotten password:
    Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:
    iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Check this post for the network problem:
    https://discussions.apple.com/message/17855328?ac_cid=142432#17855328

  • ITunes could not contact the iPod software update server because you are not connected to the internet. Make sure your internet connection is active and try again.

    iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?

    Try:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    Hey ksgrech,
    I found the following information which may be of assistance in troubleshooting this error on a Mac:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Furthermore, you may want to refer to this article (error 3194):
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers!,
    Matt M.

  • HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore  please

    When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again.  After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time.  PLEASE HELP!!

    Try:
    - Powering off and then back on your router.
    - The Additional Information paragraph of
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

    I got a new ipod touch for Christmas.
    Today I was going to put music on it, i was told there was updates.
    So I went ahead to do them.
    My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
    In Itunes i'm told :
    Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
    Turning the ipod off - the same screen appears when it's back on.
    When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
    When its done this is the message I get:
    The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
    I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
    I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
    I installed itunes today, so its up to date - I checked.
    I don't know what else to do.
    Can someone help me out, please? :}
    The operating system was ios 5 something? It wanted to update to 6 i believe.

    I've tried the top part but now that i've looked to the bottom:
    Additional Information
    The “hosts” file may also be blocking gs.apple.com.
    Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
    I put this in the url bar?
    When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • IPod Touch 4gen disabled "The iPod Software update server could not be contacted" Make sure your network settings are correct and your network connection is active or try again later.  Please help!

    My daughter forgot her passcode.  Her iPod Touch 4gen is disabled.  I've tried everything I've read online.  I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted.  Make sure your network connections are correct and your network connection is active or try again later."  How can this be so hard to do?  Why isn't there a simpler solution.  I live 2 hours from the nearest Apple store.  Any advice you may offer would be very much appreciated.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • ITunes could not contact the iPod software update server

    I am a teacher managing many iPod touches.
    I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
    Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
    Any ideas?

    Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!

  • About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please help

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    why i am not allowed

    Try running the combo update.
    10.9.5 Combo Update

  • I can't seem to connect to the iPhone software update server, why would that be?

    I can't seem to connect to the iPhone software update server, why would this be?

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

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