I am new to mac please help me basic tips an trick to use mac

i am new to mac please help me basic tips an trick to use mac its very frustrating for any thing i have to call apple help line
any acesserious to macbook air 13 like any silicon case or carry case or some acesserious
i have delete contains of master folder of phothos still i can see phothos in my mac so how can i delete it

Apple has a site for new users. Use it. Also, David Pogue is an excellent tech writer who has penned a series called the Missing Manual. I assume you've come to the Mac from the Windows world and he's written one especially for switchers. I've linked to the version for Mavericks (10.9) but if you have an earlier version of the Mac OS he's written a similar book for them as well.

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  • I believe that I have a keylogger or some sort of spyware installed on my mac, please help!

    I followed this procedure to check my files:
    Please read this whole message before doing anything.
    The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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    Step 1
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    Step 2
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    Step 3
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    Step 4
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    Step 5
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    You can then quit Terminal.
    I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
    POST YOUR OUTPUT FOR REVIEW/COMMENT.
    After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
    at.obdev.nke.LittleSnitch (4052)
    Password:
    com.wdc.WDSmartWareServer
    com.wdc.WDDMservice
    com.sierrawireless.SwitchTool
    com.oracle.java.JavaUpdateHelper
    com.oracle.java.Helper-Tool
    com.microsoft.office.licensing.helper
    com.lacie.desktopmanager.service
    com.google.keystone.daemon
    com.adobe.fpsaud
    at.obdev.littlesnitchd
    jp.buffalo.NASPower
    com.oracle.java.Java-Updater
    com.lacie.eventsactions.launcher.agent
    com.hp.messagecenter.launcher
    com.hp.devicemonitor
    com.google.keystone.system.agent
    at.obdev.LittleSnitchUIAgent
    com.nds.pcshow.uninstall
    com.nds.pcshow
    com.facebook.videochat.thomasbrown.updater
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
    com.adobe.AAM.Scheduler-1.0
    LaCie DiscRecording/LaCie DiscRecording.pkg:
    Contents
    /Library/Address Book Plug-Ins:
    /Library/Components:
    /Library/Extensions:
    /Library/Frameworks:
    AEProfiling.framework
    AERegistration.framework
    Adobe AIR.framework
    AudioMixEngine.framework
    EWSMac.framework
    HPDeviceModel.framework
    HPPml.framework
    HPScan.framework
    HPServicesInterface.framework
    HPSmartPrint.framework
    HPSmartX.framework
    NyxAudioAnalysis.framework
    PluginManager.framework
    Snapfish.framework
    iLifeFaceRecognition.framework
    iLifeKit.framework
    iLifePageLayout.framework
    iLifeSQLAccess.framework
    iLifeSlideshow.framework
    iTunesLibrary.framework
    /Library/Input Methods:
    /Library/Internet Plug-Ins:
    AdobePDFViewer.plugin
    Flash Player.plugin
    JavaAppletPlugin.plugin
    Quartz Composer.webplugin
    QuickTime Plugin.plugin
    SharePointBrowserPlugin.plugin
    SharePointWebKitPlugin.webplugin
    Silverlight.plugin
    flashplayer.xpt
    googletalkbrowserplugin.plugin
    iPhotoPhotocast.plugin
    npgtpo3dautoplugin.plugin
    nsIQTScriptablePlugin.xpt
    o1dbrowserplugin.plugin
    /Library/Keyboard Layouts:
    /Library/LaunchAgents:
    at.obdev.LittleSnitchUIAgent.plist
    com.adobe.AAM.Updater-1.0.plist
    com.google.keystone.agent.plist
    com.hp.devicemonitor.plist
    com.hp.messagecenter.launcher.plist
    com.lacie.eventsactions.launcher.agent.plist
    com.oracle.java.Java-Updater.plist
    jp.buffalo.NASPower.plist
    jp.buffalo.NASPower_pla.plist
    /Library/LaunchDaemons:
    at.obdev.littlesnitchd.plist
    com.adobe.fpsaud.plist
    com.apple.remotepairtool.plist
    com.google.keystone.daemon.plist
    com.lacie.desktopmanager.service.plist
    com.microsoft.office.licensing.helper.plist
    com.oracle.java.Helper-Tool.plist
    com.oracle.java.JavaUpdateHelper.plist
    com.sierrawireless.SwitchTool.plist
    com.wdc.WDDMservice.plist
    com.wdc.WDSmartWareServer.plist
    /Library/PreferencePanes:
    Flash Player.prefPane
    HP Scanjet.prefPane
    JavaControlPanel.prefPane
    /Library/PrivilegedHelperTools:
    .DS_Store
    NasNavigator2.app
    com.microsoft.office.licensing.helper
    com.oracle.java.JavaUpdateHelper
    /Library/QuickLook:
    GBQLGenerator.qlgenerator
    iWork.qlgenerator
    /Library/QuickTime:
    AppleIntermediateCodec.component
    AppleMPEG2Codec.component
    /Library/ScriptingAdditions:
    /Library/Spotlight:
    GBSpotlightImporter.mdimporter
    Microsoft Entourage.mdimporter
    Microsoft Office.mdimporter
    iWeb.mdimporter
    iWork.mdimporter
    /Library/StartupItems:
    ChmodBPF
    HP IO
    LocSvc
    /etc/mach_init.d:
    /etc/mach_init_per_login_session.d:
    /etc/mach_init_per_user.d:
    Library/Address Book Plug-Ins:
    SkypeABDialer.bundle
    SkypeABSMS.bundle
    Library/Fonts:
    04b-08.suit
    Arial
    Brush Script
    Times New Roman
    Verdana
    Wingdings
    Wingdings 2
    Wingdings 3
    encodings.dir
    fonts.dir
    fonts.list
    fonts.scale
    Library/Frameworks:
    EWSMac.framework
    Library/Internet Plug-Ins:
    FacebookVideoCalling.bundle
    Move-Media-Player.plugin
    PlayerPlugin.bundle
    fbplugin_1_0_3.plugin
    Library/Keyboard Layouts:
    Library/LaunchAgents:
    com.adobe.AAM.Updater-1.0.plist
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
    com.facebook.videochat.thomasbrown.plist
    com.nds.pcshow.plist
    com.nds.pcshow.uninstall.plist
    Library/PreferencePanes:
    Opera Preferences
    TomTomHOMERunner, LDMStatusItem, apple-scc-20130209-112927
    thank you much for helping...sincerely. tlenbro.

    I followed this procedure to check my files:
    Please read this whole message before doing anything.
    The following procedure will help whether your system has been modified. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
    Step 1
    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
    Step 2
    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}' 
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}' 
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null 
    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null 
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
    You can then quit Terminal.
    I believe that I have a keylogger or some sort of spyware installed on my mac, please help!
    POST YOUR OUTPUT FOR REVIEW/COMMENT.
    After running these commands, here is the output. Can you please tell me if you see anything here. I would be so grateful.
    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
    at.obdev.nke.LittleSnitch (4052)
    Password:
    com.wdc.WDSmartWareServer
    com.wdc.WDDMservice
    com.sierrawireless.SwitchTool
    com.oracle.java.JavaUpdateHelper
    com.oracle.java.Helper-Tool
    com.microsoft.office.licensing.helper
    com.lacie.desktopmanager.service
    com.google.keystone.daemon
    com.adobe.fpsaud
    at.obdev.littlesnitchd
    jp.buffalo.NASPower
    com.oracle.java.Java-Updater
    com.lacie.eventsactions.launcher.agent
    com.hp.messagecenter.launcher
    com.hp.devicemonitor
    com.google.keystone.system.agent
    at.obdev.LittleSnitchUIAgent
    com.nds.pcshow.uninstall
    com.nds.pcshow
    com.facebook.videochat.thomasbrown.updater
    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
    com.adobe.AAM.Scheduler-1.0
    LaCie DiscRecording/LaCie DiscRecording.pkg:
    Contents
    /Library/Address Book Plug-Ins:
    /Library/Components:
    /Library/Extensions:
    /Library/Frameworks:
    AEProfiling.framework
    AERegistration.framework
    Adobe AIR.framework
    AudioMixEngine.framework
    EWSMac.framework
    HPDeviceModel.framework
    HPPml.framework
    HPScan.framework
    HPServicesInterface.framework
    HPSmartPrint.framework
    HPSmartX.framework
    NyxAudioAnalysis.framework
    PluginManager.framework
    Snapfish.framework
    iLifeFaceRecognition.framework
    iLifeKit.framework
    iLifePageLayout.framework
    iLifeSQLAccess.framework
    iLifeSlideshow.framework
    iTunesLibrary.framework
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    /Library/Internet Plug-Ins:
    AdobePDFViewer.plugin
    Flash Player.plugin
    JavaAppletPlugin.plugin
    Quartz Composer.webplugin
    QuickTime Plugin.plugin
    SharePointBrowserPlugin.plugin
    SharePointWebKitPlugin.webplugin
    Silverlight.plugin
    flashplayer.xpt
    googletalkbrowserplugin.plugin
    iPhotoPhotocast.plugin
    npgtpo3dautoplugin.plugin
    nsIQTScriptablePlugin.xpt
    o1dbrowserplugin.plugin
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    at.obdev.LittleSnitchUIAgent.plist
    com.adobe.AAM.Updater-1.0.plist
    com.google.keystone.agent.plist
    com.hp.devicemonitor.plist
    com.hp.messagecenter.launcher.plist
    com.lacie.eventsactions.launcher.agent.plist
    com.oracle.java.Java-Updater.plist
    jp.buffalo.NASPower.plist
    jp.buffalo.NASPower_pla.plist
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    at.obdev.littlesnitchd.plist
    com.adobe.fpsaud.plist
    com.apple.remotepairtool.plist
    com.google.keystone.daemon.plist
    com.lacie.desktopmanager.service.plist
    com.microsoft.office.licensing.helper.plist
    com.oracle.java.Helper-Tool.plist
    com.oracle.java.JavaUpdateHelper.plist
    com.sierrawireless.SwitchTool.plist
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    com.wdc.WDSmartWareServer.plist
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    com.nds.pcshow.uninstall.plist
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