I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
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Begin forwarded message:
From: John T Smith <[email protected]>
Date: December 6, 2014 at 12:45:42 PM EST
To: Giuliana Bono <[email protected]>
Subject: I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
Reply-To: [email protected]
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
created by John T Smith in Adobe Creative Cloud - View the full discussion
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Similar Messages
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What does one year commitment mean for adobe creative cloud monthly payment
If I want to purchase creative cloud for only a few months of the year does that mean I only pay for those months? I am unclear about what you mean by a one year commitment.
For example if it cost HKD 68 for on month and I only need this software for two months of the year do I only pay HKD 136 in total.An annual subscription may be paid monthly, but you are committed to pay that monthly fee for a full year
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I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.
Mariacazarez what is the exact error message you receive when you try to download and install Photoshop? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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I've paid for Adobe Creative cloud photographers package under a monthly subscription but i'm currently only getting access to the free trial as I can't seem to license the software, when I go to license it as instructed by Adobe I'm still asked for a serial number? When I check my Adobe account it shows no sign of any pain subscription yet they seem to be taking money from my account? I can't seen to find a means of taking it up with Adobe directly as I either want a refund of full access to the software i'm paying for.
If you are being prompted to enter your serial number when opening your actively subscribed Creative Cloud application then there maybe missing account information. Please see Creative Cloud products prompt for serial number on launch | CCM - http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.
In addition if you are facing difficulties reaching the activation server please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. Also if you are managing a network please see the Adobe Creative Cloud Service Access Documentation for IT section ofhttp://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Finally for additional information on managing your Creative Cloud account please see Manage your membership | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards
Rajshree -
I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?
Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
Help me cancel the 30-day free trial period for Adobe Creative Cloud
HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
Please, assure me you won't start charging me after the free trial period.
Thanksalexacaesco wrote:
HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?
Please, assure me you won't start charging me after the free trial period.
Thanks
Oh!! just stop using it and after 30 days, it will expire. No need to to take any action. It is free so anyway so why bother?
They cannot start charging you because they don't have your credit card details. They need to have your express permission to take out a full contract of 12 months. -
hello i need help for adobe creative cloud...when i launch application adobe cc 2014 for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar for a while and suddenly this application close automatic
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Mylenium -
I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...
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Mylenium -
I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.
Welcome to Adobe Forum,
You have CC for individual purchased which can be activated on two machines by the same Adobe ID.
How ever if you want to use it on more than two machine, you can cancel this order & buy the creative cloud for Team, in which you can buy the number of seats & assign them to as many user you would like to.
Each user can activate it two times with 100GB of space as compared to 20 GB space for CC for individual.
Regards,
Rajshree -
We are an IB / WASC certified international school located in Korea. When our multinational students buy a student plan for Adobe Creative Cloud, which country should they choose?
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Urgent: I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID.
Hi I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID, I want to install each membership in one different computer, how I do it?
One Adobe ID can be used to activate any CC subscription twice. So you need to have three different Adobe ID for each of the pre paid subscription so that they can be used.
If you keep the same ID for three CC, it will not activate the third time & ask you to de activate it from the previous one.
You can return two of the subscription & buy them under different ID.
Regards
Rajshree -
I just bought 3 anual pre paid memberships for adobe creative cloud, I need to know how to install each membership in one different computers.
VivianSchumann, I have replied to your query in Urgent: I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID.
Regards
Rajshree -
How do I de-activate my free trial for Adobe Creative Cloud?
I recently activated the trial for Adobe Creative Cloud, but, I don't want to waste my trial.
How can I de-activate the free trial?Hi There,
I would like to inform you that once the trial is activated it is good for 30 days.
Unfortunately, there is no way to deactivate it.
Thanks,
Atul Saini -
Upgrade rights for adobe creative cloud
Can you upgrade from Adobe Design standard cs6 to creative cloud full subscription?
As a CS6 customer, you can sign up for the discounted rate for the first 12 months (offer ends May 29)
Creative Cloud pricing and membership plans | Adobe Creative Cloud
After 12 months, the contract auto-renews (unless you cancel beforehand) and you pay full price. -
How can I pay for my Creative Cloud if I no longer have a credit card?
I no longer have a credit card. How then do I continue my use of Adobe Creative Cloud? (I am willing to pay for a full year in advance.)
Karin BrunssonHi Karin,
You can either update the credit card information in case you have a new one or else you will need to change your plan.
Please contact the support for the billing queries: Contact Customer Care
Regards,
Sheena
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