I am paying for CC but when I try to access LR  it says I need to use serial number which I don't have  have been using PS on same account for a while.  Tried adobe support but got cut off.  While online with them they said I didn't need serial number

I paid for CC and have been using PS.  However, I can't get to LR.  It says I need a serial Number.  I contacted Adobe and they said that is not the case.  Then I got cut off.  Any fix?

If you paid for CC-full-suite or CC-Photography-Plan then you should have a CC-licensed version of LR available, but only if you uninstall the serial-number-licensed LR you apparently have, now.   At least try that, uninstall LR 5, log out of the CC app using Gear / Preferences / Account / Sign-Out, reboot, log back into the CC app, and see if LR is one of the items listed.

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