I am receiving a message that my Photoshop CC trial has expired
I am having the exact same problem. I am on Mountain Lion and I'm not getting any error messages. I had the trial of Photoshop CC and now whenever I try and click on Photoshop the Adobe Application Manager says my trial has expired. It doesn't recognise that I've just bought a membership. I've gone onto the Download Center and clicked download but it just takes me straight to my desktop Creative Cloud which looks as though it is already downloaded (probably because I had the trial). Can anyone help?
Branching this to a new discussion.
Frida234 please open the Adobe Creative Cloud application from your Applications folder. Once open please click on the gear icon and choose preferences. Once there click on the Account tab under General. Are you signed in using the e-mail address tied to your subscription? If so please choose to sign out and then sign back in. If not then please sign in with the e-mail address associated with your subscription.
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I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired and will not let me access it.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
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