I am trying to buy songs on itunes and half way through the terms and conditions come up, I accept them and press return and then I get a 'session timed out' notice and the sale hasn't gone through - tried loads of times / updating software, any answers?

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I have a Windows 7 Computer. When I go into itunes store, it comes up, and I can navigate in it, but a box keeps appearing saying accessing itunes store. I then get a session timed out, so can't purchase anything.

I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?

I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman

Trying to Buy Songs thru iTunes - can't get it done - What's wrong?

I just got my ipod. Did all the signup stuff - downloaded itunes 7.2. Went to the store - found a song - clicked buy song. It takes me to a screen promoting the new version of itunes. I have alrady downloaded that -- 3 times now -- rebooting the computer after each time. My PC confirms - i've installed it -- but i downloaded it again anyway. Anyway - I do go back to the store after each install and click "buy song" again. Same result.
How do i get to the next step. There are no other instructions on that screen.
Is there another place i can buy music?
Any and all help appreciated...

Maybe try downloading and installing the update manually via this website:
http://www.apple.com/itunes/download

I tryed to buy songs on itunes but it asking for my security question which i never put on my account. I attepted to answer to many times and its saying to send to my rescure email and i dint have one. How do i fix this? I want to buy songs.

I need help!

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Trying to buy songs from itunes store, just says "waiting..."

On my iphone 4s, I am trying to purchase some singles. I click the price & enter my password, then i check downloads on the phone and the song just sits there as "waiting..." and never starts.
Waiting for what? I tried restarting... same thing. Is the store down?

Hey everybody Amazon.com works perfectly and no problems so Bye, Bye Itunes fix your junk *** program and ****** customer service telling me it's my computer and connection. Oh is that also why my phone can't download them either on a seperate cell network. Nice try garbage In the time it took for them to run me around i downloaded the songs i needed via Amazon.

HT201209 TRYING TO REDEEM MY GIFT CARD AND IT KEEPS SAYING SESSION TIMED OUT.

Trying to use Gift Crad but it keeps saying session timed out. What the problem.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

MY ITUNES GIFT CARD DOES NOT WORK. FOR 3 DAYS I'VE BEEN TRYING TO BUY SONGS, AND IT DOES NOT WORK. I NEED A PHONE NUMBER TO SPEAK TO SOMEONE.

THIS IS LIKE THE FOURTH TIME I AM WRITING ABOUT THIS. FOR THREE DAYS I'VE BEEN TRYING TO BUY SONGS PAYING WITH AN ITUNES GIFT CARD, I DID SIGN IN, PUT THE CODE OF THE CARD WHERE IT SAID "REDEEM", AND IN ITUNES, NEXT TO MY SIGN IN NAME, APEAR THE $15. OF MY CARD, BUT WHEN I CLICK THE SONG I WANT TO BUY, IT ASK ME AGAIN FOR MY PASSWORD, THEN FOR A SECURITY QUESTIONS WHICH I DON'T KNOW, IS EITHER THAT OF ASK MY TO UPDATE MY CREDIT CARD INFO, "BUT" I'M NOT PAYING WITH MY CREDIT CARD.
PLEASE, HOW CAN I BUY THE SONGS USING MY ITUNES GIFT CARD PLAIN AND EASY??????
I NEED A PHONE NUMBER TO CALL SOMEONE IN APPLE/ITUNES WHO REALLY KNOW HOW TO DO THIS,.
I AM WRITING FROM MASSACHUSETTS.
THIS IS RIDICULOUS!!

(Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
There isn't a phone number for iTunes Support.
If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How can i buy songs off itunes that you can't get on the Canadian version but you can in the u.k. version

How can i buy songs off itunes that you can't get on the Canadian version but you can in the u.k. version
I would really like to get these songs (not illegally like most people) because i really like them but they are only in the U.K. or Irish version of iTunes and I'm on the Canadian version
If anyone can tell me how i could possibly get these that would be great thanks

OS X is the same no matter where you buy it. You can switch it to Japanese or one of 30 other languages in few seconds via the system preferences.
If you want a Japanese keyboard as well, you can select that when you configure your purchase:
http://store.apple.com/us/configure/MD093LL/A?

I buy songs from itune store, but then it disappears from my ipod (gn. 4). am i the only one?

i buy songs from itune store, but then it disappears from my ipod (gn. 4). am i the only one?

You can transfer iTunes purchases from your iPod to a computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
If the purchased music is not on your computer or iPod and you are in the USA and have iTunes 10.3 you may be able redownload them via the iCloud Beta by:
http://support.apple.com/kb/HT2519
If not in the USA you can contact the iTunes people and they MAY allow a redownload.

HT1491 after buying songs from itune it will not let me download the songs

After buying songs from itune it will not let me download the songs to my ipad

Hello there, Kimmy196640.
The following Knowledge Base article offers up some great recommendations for making sure the download just wasn't interrupted:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the issue persists, then you can use the information in this article for downloading your purchased content:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder?? itunes did not prompt me to move file to trash nor is there an option??

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder. itunes did not prompt me to move file to trash nor is there an option to remove file to trash bin. How can i delete songs from both the itunes and hard drive at the same time?

aespinoza2210 wrote:
could it be in the itunes folder or does it have to be in the itunes media folder, which is within the itunes folder??
A Espinoza,
The iTunes Media folder is set in Preferences > Advanced, and is the key to most iTunes folder organizational activities. So I doubt that the automatic deletion will work for files that are somewhere else within the folder structure.
However, I have not experimented with that issue in quite a while, so you are welcome to give it a try in iTunes 11.

Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?

Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94816)

I try to redeem an iTunes GC and I get a "Session Has Timed Out" Message. The same thing happens when I try to download a song, after I'm taken to the SLA page

I try to redeem an iTunes GC and I get a "Session Has Timed Out" Message. The same thing happens when I try to download a song, after I'm taken to the SLA page. I sent Apple Support an email. They told me its software on my computer restricting access to my Internet Connection, but I haven't installed any new software since my last purchase from the iTunes Store. What can I do to fix this?!?! Thanks

Delete and redownload them if doing so is free in your country.
(106637)

I converted some songs in iTunes to work with an eMusic device. I'd like to delete them, but I'm not sure which of the duplicated songs to delete. Some titles are black and some are gray.

I converted some songs in iTunes to work with an eMusic device. I'd like to delete them, but I'm not sure which of the duplicated songs to delete. Some titles are black and some are gray.

let's just doublecheck some things quickly. do any of the affected songs play in itunes at the moment? if so, when you play them, do they ask to be authorised?
if so, does the authorisation go through successfully, or do you get an error message? (if you get an error message, let us know what it says. include error message numbers if you're getting any.)
if the authorisation seems to go through successfully, with the authorised songs sync to the ipod?

I am trying to buy songs on itunes and half way through the terms and conditions come up, I accept them and press return and then I get a 'session timed out' notice and the sale hasn't gone through - tried loads of times / updating software, any answers?

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