I am trying to connect with a friend via FaceTime from my IPad to his IPhone  and it will not connect.  We are both on wifi.  What are we doing wrong?

I am trying to connect with a friend via FaceTime from my IPad to his IPhone  and it will not connect.  We are both on wifi.  What are we doing wrong?

Read this:
There is a troubleshooting section at bottom.
http://support.apple.com/kb/TS5419

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