I am trying to convert a pdf to Word and keep receiving an error message "an error occurred while trying to acess the service". Any suggestions?
I am trying to convert a pdf to Word and keep receiving an error message "an error occurred while trying to acess the service". Any suggestions?
Hi lee,
Are you still facing this issue?
Did you tried accessing the service using the browser : http://cloud.acrobat.com/exportpdf
Regards,
Rahul
Similar Messages
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I keep getting a conversion failure when I try to convert from a PDF into word. Does anyone have any suggestions?
To use the online service you must upload the file to the service's web site after sign in to your account.
The ExportPDF and the PDF Pack Services provide for PDF to Word / Excel.
Each has its own dedicated user-2-user forum where you'll want to browse and ask questions.
For ExportPDF:
https://forums.adobe.com/community/exportpdf
For PDF Pack:
https://forums.adobe.com/community/createpdf
Be well... -
Trying to convert a PDF to Word all it says is "An error occurred while signing in". I am signed in though?
Hi Sara
I followed your link and uploaded a file. Trying to convert this file and says the following as if it does not realize I have already paid for this conversion process:
Adobe ExportPDF
Easily convert PDF files to Word or Excel.
Subscribe Now
Subscribe and add the ability to export an unlimited number of PDF files via your browser or mobile device.
Convert PDF to Word
Export your PDF files to editable DOC, DOCX, or RTF files.
Convert PDF to Excel
Turn PDF files into editable XLSX files with table formatting preserved.
Edit scanned text
With optical character recognition (OCR), even scanned text becomes editable.
Please help.
Regards.
Kobus. -
I am trying to convert a PDF to word document. But it is not happening.
I am trying to convert a PDF to word document. But it is not happening.
When I click on the save as the document does not change.
I am getting very frustrated trying to complete this action.
I have signed in to acrobat.
I have exported the document to acrobat.
I have saved the PDF in acrobat cloud.
I need this document as a word doc so that I can learn how to use my scientific calculator for an exam.
could you please assist.
Thanks
KayeHi Sara
From the document
When I try the file save as other, nothing happens after I click on Word or Excel Online.
There is no way I can click on the convert button on Export PDF.
I am logged in as you can see.
When I go to Cloud Acrobat I can see the file there but only as a PDF.
There is no word document there.
As you can see I have tried this more than once.
I just don’t know what to do from there.
Hope you can help
Many thanks
Kaye -
I'm trying to convert a PDF to Word. The convert box will not let me choose a format.
I am signed in and trying to convert a PDF to Word. I can't get the convert box let me choose the format (won't light up) What am I doing wrong?
If I understand correctly, you are using ExportPDF. If so, you should ask in here:
http://forums.adobe.com/community/exportpdf
This is the Reader forum. -
I'm trying to convert a PDF to Word, but it won't copy signatures over, just get gobblygook... any way I can convert with an image of the signatures? I tried Word, RTF etc but they all come out the same. Help!
Hi newromancer65,
Would you send your document as an email attachment?
I will check it from my end.Please add the link to this forum post for reference.
I have sent you my contact details on your email id.
Regards,
Florence -
I downloaded the Adobe free trial to convert a PDF to Word and it will not open. Further, even though I have signed in, it reverts back to the sign in page over and over and over again. How do I convert?
Moving this discussion to the Adobe CreatePDF forum.
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I tried to convert a text to word and it failed to convert
Hi mel2365,
I'm happy to help in any way that I can. If you'd like me to help figure out why that file didn't convert, I'd be happy to. But, if you just want to cancel, I can do that too.
Please let me know how you'd like to proceed.
Best,
Sara -
I converted a pdf to word and when it opens in word it looks fine but in a few seconds it converts t
I converted a pdf to word and when it opens in word it looks fine but in a few seconds it converts to multiple spelling errors ?
Hi Jim,
I just responded directly. Unfortunately the original PDF is from an old fax or scan. The random ink marks and blotches along with the runny font won't transfer the proper information from PDF to Word. The only thing I can recommend is to re-create the doc so you have a clean copy. As I offered - if you need a PDF of it after you have completed - I'd be happy to do that for you.
Kind regards, Stacy -
When trying to set up an email account I keep receiving ssl errror message. Any advice please.
Error is: Cannot connect using SSL. Do you want to try setting up the account without SSL?
Answer: Yes
Then "Verifying" appears at top of screen but nothing happens.
Tiscali/Talk Talk is the provider. -
I paid for the convertion from pdf to word and its not letting me???
I paid for the convertion from PDF to word i received a confirmation number, but it is not converting, Why?????????
Hi Rosa,
I'd like to assist! Are you receiving a particular error message? I see you have verified your subscription...
There is also this handy 'getting started' guide that may help.
Looking forward to hearing back from you!
Regards, Stacy -
PDF files refuse to open, I get an error message saying there was a problem pre viewing the document. Any thoughts?
moved from Downloading, Installing, Setting Up to Creating, Editing & Exporting PDFs
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I am trying to convert a PDF to Word doc-- it worked previously but now it won't-?
Trying to convert PDF to Word doc--- was able to do it before but now nothing shows up when I click on the downloaded file
Hi asjoseph,
It sounds like you're reporting two different problems--is that correct? One, that you're unable to convert using ExportPDF, and another that you're trying to open or convert PDF? Is that correct?
For the first issue, make sure that you're signed in to the ExportPDF service. You can log in directly at cloud.acrobat.com/exportpdf.
For the second part of your question, please tell me a bit more about where that error is occurring, and what steps you're taking before the error appears.
I look forward to hearing back from you.
Best,
Sara -
I am trying to convert a pdf to word but it fails and asks me to purchase adobe export
The file you are trying to access could not be found. The file may have been deleted or moved in another session. I keep getting this error message although I can open the pdf file
Hi asjoseph,
It sounds like you're reporting two different problems--is that correct? One, that you're unable to convert using ExportPDF, and another that you're trying to open or convert PDF? Is that correct?
For the first issue, make sure that you're signed in to the ExportPDF service. You can log in directly at cloud.acrobat.com/exportpdf.
For the second part of your question, please tell me a bit more about where that error is occurring, and what steps you're taking before the error appears.
I look forward to hearing back from you.
Best,
Sara -
I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?
Hi sdh138,
It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
Best,
Sara
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