I am trying to convert a PDF to word document. But it is not happening.

I am trying to convert a PDF to word document. But it is not happening.
When I click on the save as the document does not change.
I am getting very frustrated trying to complete this action.
I have signed in to acrobat.
I have exported the document to acrobat.
I have saved the PDF in acrobat cloud.
I need this document as a word doc so that I can learn how to use my scientific calculator for an exam.
could you please assist.
Thanks
Kaye

Hi Sara
From the document
        When I try the file save as other, nothing happens after I click on Word or Excel Online.
        There is no way I can click on the convert button on Export PDF.
        I am logged in as you can see.
        When I go to Cloud Acrobat I can see the file there but only as a PDF.
        There is no word document there.
        As you can see I have tried this more than once.
I just don’t know what to do from there.
Hope you can help
Many thanks
Kaye

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