I am trying to download and install OSX Mavericks but everytime i input my Apple ID it keeps asking to review my account and then starts looking for credit card info, I do not have a credit card, also I thought OSX Mavericks was free, some help please.
I am trying to download and install OSX Mavericks but everytime i input my Apple ID it keeps asking to review my account and then starts looking for credit card info, I do not have a credit card, also I thought OSX Mavericks was free, some help please.
Yes I know it's free, but Im trying to find out how to download it and install, but I keep getting account review and asked for CC details as I have no CC I can't get the download or install it, any help please, what i don't understand is why would I be asked for CC details if it is a free download ?? i just want to know is there anything I can do.
Similar Messages
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I have an Apple ID and a password, but when I try to sign in I am asked to review my account. When I click okay, it takes me to the billing information page and since I do not use or have a credit card anymore, I want to change the payment option, but there does not seem to be anyway to change this, as the only options available for payment are three different types of credit cards. How do I edit this information so I can pay by PayPal or have the payment option as none? I would like to be able to purchase music using a PayPal account. I have sent three emails to support and have not been able to fix this problem. Would appreciate any help on how I can change the payment information.
I have just worked this out; see below
https://discussions.apple.com/message/15404253#15404253 -
I do not have a credit card to get through to the itunes store. I do have an itunes gift certificate. How do I use this if I cannot get through the ID part to redeem my gift card? Thanks
Hi cstafford84,
Thanks for visiting Apple Support Communities.
If you have not logged in to the iTunes Store before, first follow the steps in this article to create your account without providing a credit card:
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/HT2534
Next, use the steps in this article to redeem your gift card:
Redeeming iTunes Gift Cards and download codes
http://support.apple.com/kb/ht1574
All the best,
Jeremy -
I was notified by iTunes that I have unused balance from a gift card. I no longer have said gift card and now cannot access the unused balance.
Customer support on the phone could not help me.You do not need the card once it's been redeemed. The balance will be tied to your iTunes Store account. Just log into your account on any of your devices and you should be able to see and spend the balance.
There is no telephone support for the iTunes Store, just so you know for future issues. The iTunes Store provides support only via a web form.
Regards. -
I have downloaded the update and installed it a few times and I still have the same issue, (not having the latest version). I am running windows XP.
If you see the message in here: www.google.com/firefox
'''you are updated '''see your user agent :
Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 '''Firefox/9.0.1'''
all you have to do is to '''set another page as the home page''', as '''cor-el '''said with very detailed explanation in [https://support.mozilla.org/en-US/questions/905310 here]
'''copied from cor-el reply:'''
"That text about not running the latest Firefox version is hardcoded on the www.google.com/firefox site that previous Firefox used as the home page and Google doesn't seem to maintain that page anymore. Current Firefox versions no longer use that Google site as the home page, but use the build-in about:home page as the home page. So Google assumes that you use an older Firefox version if you still visit that site and warns you about that and suggests to update. You can use another page as the home page like about:home or www.google.com or www.google.com/ig (iGoogle)."
[https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page How to set the home page]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
I have downloaded and installed the iPhoto tool to update so my pictures transfer over, but it's still telling me I need to update. Any suggestions why this isn't working for me? I have a Macbook Pro.
You have to download and RUN the iPhoto library upgrade - then launch iPhoto - If you had iPhoto '08 or earlier (version 7.x.x) - the upgrade is installed in the utilities folder of your Applications folder
LN -
Is it possible to find it out any other way as well?
Although for iPad, some of these links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Cheers, Tom -
I'm trying to download a audiobook I got this morning with iTunes. However, the book is frozen on "waiting" status, what is the audiobook "waiting" for?
Hello Jose,
I would be concerned too if the audiobook I purchased from iTunes was not downloading on my iPhone. I have a few suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the audiobook still does not download, I recommend signing out and back into the iTunes Store on your iPhone:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If you are still not able to download the audiobook, you can report an issue with this purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M. -
I have downloaded, extracted and installed Elements 12 but it will not open nor can I find the Adobe file in the file where I installed it to.. When I've tried to download and install again it says that the "Object Already Exists." It may exists, but it is not visible in the file or in my list of programs on the Startup Menu.
cactisken
You should not have to uninstall Premiere Elements 12/12.1 in order to install and run Premiere Elements 13 on the same computer unless your computer is overloaded and the computer resources are compromised. Just use one program at a time.
Can you still use 12/12.1 on this same computer that will not let you use 13?
What specific Window operating system are you using?
Let us go through the usual drill...
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device instead of a mouse?
3. Did you install the program with antivirus and firewall(s) disabled?
4. Disable the SLCache Folder found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder should be the SL Cache Folder that you delete or disable by renaming the Folder
from SLCache to SLCacheOLD.
5. Are you running the program as Administrator and is the latest version of QuickTime installed on the same
computer as Premiere Elements 13?
Let us start here and then decide what next.
Thank you.
ATR -
I bought a MacBook Pro 13" last week with Snow Leopard pre-installed. Now I am looking to upgrade to Lion. Is there a 30 day window to do that for free? I cannot review my App Store id since I do not have a Credit Card. What to do in this case to install Lion. Please help.
Hi,
Use this Info to Contact Apple Support in your Country
http://www.apple.com/in/support/
(91) 1800 4250 744 or (91) 80-4140-9000 -
trying to download an instal ios 7 on my iphone 4s, after half an hour into the download it came up with a message saying failed and everytime i try again the download doesnt start. tried downloading from itunes aswel but not working. anyone know why?
The servers are overloaded. There are a hundred million people all trying to download iOS 7 at one time. Try again later
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I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?
HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W -
i have tried to sign up for an itunes account in order to install applications, but i do not have a credit card? i
Read here > Create an iTunes App Store account without a credit card
An alternative is to purchase iTunes gift cards > Choose your iTunes Gift Card - Apple Store
iTunes Store: How to redeem a code -
moved iphoto to trash and downloaded and installed new one but still tells me to prepare and upgrade it when I have done it 2 or 3 times now... how do i get it to open so I can upload my photos?
It helps if you provide details - not just a problem
What exactly dod you have and have you done?
What version of iPhoto did you have and what version do you now have? Of the OS? If you are upgrading from iphoto '08 or earlier did you download and RUN the iphoto library upgrader?
What is happening including exact messages
LN -
I have version 10.6.3.25 of iTunes and I do not have a credit card but I have a paypal account
I have version 10.6.3.25 of iTunes and I have just bought a new iPod touch, I want to set up my account and download free apps but to do that you need to confirm bank/account details for security or something. I do not have a credit card but I do have a paypal account. Any ideas or help I would apprecciate it. Thanks
I sounds like the message is telling you to update the version of iTunes on your computer.
If you have a Mac, OSX 10.4.11 will only allow you to go to iTunes version 9.X
OSX 10.5.8 only to 10.5 or so.
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