I am trying to download itunes but I keep getting the message that apple application support was not found and that I need it for itunes helper. It tells me to uninstall then reinstall but that does nothing. How can I get itunes to work?
I need to downlad iTunes for my iPod Touch to work, but I can't dowload iTunes without apple application support. How can I get apple application support or is there any other way to download iTunes?
Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari
Similar Messages
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When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
Hi, I was running itunes software just fine. I got some malware and unintalled everything that was from apple. Now, I reinstalled itunes but can't run it because I get the msg "Apple application support was not found. Apple application support is required to run itunes. Error msg 2.
What can I do to fix this?
Thank you.With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Ok so I went to update my itunes 9 to itunes 10.5 and now I get and error message "Apple application support was not found" error 2 (windows error 2) when ever I try to run itunes and iv been trying to fix this for like a month and let me tell you iTunes for windows is **** and I really want Icloud for my iphone 4 and yes iv tried uninstalling everything by apple in the correct order and reinstalling them after restart atleast honestly 20 - 30 times but nothing worked so if anyone can please help me I have windows 7 and a hp intel pentium computer
Install 7-Zip (free), or a free trial of WinRAR, and use one of them to extract the contents of the iTunesSetup.exe or iTunesSetup64.exe installer file, then try installing AppleApplicationSupport.msi as a standalone component. Even if it won't install you may get a more useful error message as to why not.
tt2 -
Help
Hi Wisechoice,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having installing iTunes for Windows. There are more components than just the iTunes software to uninstall.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
I hope this information helps ....
- Judy -
my computer wont finish downloading itunes it says that the apple application support was not found and it tells me to uninstal it and download itunes again n i did so n it keeps doing the same thing, even tho i have downloaded itunes before in this computer. please i need help with this!
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
When trying to download the latest version of iTunes, I receive the following error "Apple Application Support was not found", any suggestions?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Application Support, won't install normally.
tt2 -
I have downloaded itunes to my computer which is windows 7 and I get an error 2 which says Apple Application Support was not found does anyone know how to overcome this error?
Install 7-Zip (free), or a free trial of WinRAR, and use one of them to extract the contents of the iTunesSetup.exe or iTunesSetup64.exe installer file, then try installing AppleApplicationSupport.msi as a standalone component. Even if it won't install you may get a more useful error message as to why not.
tt2 -
It was time to upgrade my itunes to 10.5, but when I did this it tells me that Apple Application Support could not be found and that I needed it to run itunes. Then to uninstall and reinstall itunes.. I have done this several times over the past two weeks what it wrong?
Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari -
It tells me to uninstall, then reinstall iTunes, but I got the same result after I did that. What do I do now?
I tried to install the iTunes64 for Windows, but got an error message that iTunes64Setup.exe is not a valid Win32 application.
That usually indicates the installer has gotten damaged during the download.
Try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
If you can't get a working installer via the standard download links, try the following download links instead:
iTunes 11.1.4 for Windows (32-bit) - iTunesSetup.exe
iTunes 11.1.4 for Windows (64-bit) - iTunes64Setup.exe -
I just tried to install iTunes on my new HP Envy w/Windows 8. The error message above is what I get when I try to open it. The installation seems complete. It will just not open. I uninstalled and reinstalled three times.
Hi Wisechoice,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having installing iTunes for Windows. There are more components than just the iTunes software to uninstall.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
I hope this information helps ....
- Judy -
Weird, is that is a good word. I have uninstalled, done a complete removal using a data removal program and still cannot
install.Went to M'Sft and selected FIX IT, then after that program found the iTunes app which would not install properly, selected RUN as Administrator and now everything is installed properly and working.
Just a note to those who may have had any problems.
Bernard -
I have downloaded, uninstalled and redowloaded Itunes about 50 times and I continue to get the error that my apple application support was not found and that I should uninstall and reinstall Itunes. I can not get to my music and this is starting to really make me mad. Can anyone (other than some bogus virus filled program) give me a hint as to how I can fix this so I can play my music?
Hi jahhaas,
Take a look at the troubleshooting steps outlined for Windlows 7 in this article:
http://support.apple.com/kb/HT1923
Cheers,
GB -
Error after install iTunes setup: Apple application Support was not found
Hello,
I am trying to install iTunes on my pc. During the downloading of iTunes setup.exe i get this error:
Something went wrong during the installation of this item. Microsoft. VC80.CRT, type="win32", version="8.0.5072.7.6195", publicKeyToken="lfrc8b3b9a1e18e3b",process or Architecture=x86"
I choose 'ok' and the download continues. When the download is complete and i try to open the iTunes setup its given the error saying:
Apple Application Support was not found
Apple Application Support is required to run iTunesHelper. Please uninstall iTunes then install iTunes again.
I tried this more than once, but its not working. I also tried to extract the iTunes setup.exe with winrar and then to do an install with appleapplicationsupport.msi, but its given the same error.
Anyone please has some advice?
Thanks in advance!
MariekeWhen I look at my control panel the only program that shows is "I Tunes". No other supporting programs are showing up in the control panel nor the Common Files nor in the Program Files (x86).
That's an extreme case of this.
We'll try doing standalone installations of all the supporting programs.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone Apple Mobile Device Support install.
Doubleclick the AppleSoftwareUpdate.msi to do a standalone Apple Software Update install.
Doubleclick the Bonjour.msi (or Bonjour64.msi) to do a standalone Bonjour install.
Do those four installs go through okay? If so, does your iTunes launch without any errors now? -
I am trying to install itunes on my pc again but keep getting an error that says'apple application support was not found. try reinstalling itunes.' error 2.
We have had itunes on this pc for 2 years and recently it wouldn't open and another error message kept popping up saying it couldn't open because MSVCR80.dll was missing. I have unistalled the apple programs and tried reinstalling several times but to no avail. Hopefully my music library is not gone. Any Ideas out there?With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)
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