I am trying to download iTunes on to my laptap but I keep getting a "Could not open key: UNKNOWN\Components\ with a bunch of numbers and letters following. I have uninstalled all the iTunes programs. I changed the Regedit but I still get the error?
I am trying to download iTunes to my laptop but I keep getting this "Could not open key: UNKNOWN\Components\ followed by a bunch of numbers and letters. I have unistalled iTunes and all the other apple componants. I also used followed this http://discussions.apple.com/docs/DOC-3581. But I am still getting the same "Could not open key:" error and it tells me that iTunes could not download.
On occasion, when changing ownership or permissions has no effect on the UNKNOWN\Components\ error, the fixit from the following Microsoft document sometimes works:
Fix problems with programs that can't be installed or uninstalled
Similar Messages
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Please Please help me. I have been trying to install Itunes 11 for 3 months. I deleted my old version and can not for the life of me get Itunes installed . I have Windows 7 Home. The message is " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BDOAF1
Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
Hi,
i can not install itune. There are the error show
" Could not open key: Unknown\Components\32A7D634EB632D11CABB00087CCFBB48\DAEC106DF4E2BBB458CC2CA9C46 E3A0C. Verify that you have sufficient access to that key. or contact your support personal.
I have tried some soution from the similar case to uninstall itune and also related components already but finally the probelm still occured.
Please you help to suggest me what can i do? I need to restore my back up data to the new iphone as the previous one got stolen.
BR,
Sirorath A.Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
Hi,
I'm not able to install itunes in my Win 7 , 64 bit. getting the below mentioned error.. any help would be greatly appriecated.
" Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF19C3B9B1A1EE8\C0B7E33AC99B9CE47B20A823B86 1A19F. Verify that you have sufficient access to that key. or contact your support personnel."NCPlater to all haveing the error: ***I HAVE THE ANSWER***
iTunes
Could not open key:
UNKNOWN\Components\DA42BC83BF25F5BDOAF18C3B9B1A1EE8\3e43b73803c7c394f8a6b 2f0402e19c2. Verify that you have
sufficient access to that key. or contact your support personnel.
After following instructions for three different solutions that did NOT work; I found the solution that did work
on the support site for Syamntec.
Readers - Please, you must be VERY familiar with pc jargon and windows vernacular to accomplish the reset
of ALL the permissions in your registry.
Follow the ditrections below and pay attention to the notes for those running 64bit Win7.
Step one, back up the registry.
Step two, go to the MS KB: http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf -ed6985e3927b&displaylang=en and download the file that installs subinacl. It is an MSI file, and will do a quick install of a few Microsoft files. Hint: Look in the folder listed below, "subinacle.exe" may already be there.
Step three, create a batch file (subinacle.bat) with the following commands: (Use Notepad - copy & paste, not the red stuff)
cd /d "Program Files\Windows Resource Kits\Tools" (only for 32bit/x86 machines)
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
For 64bit machines substitute for first line of bat file:
cd /d "c:\program files (x86)\windows resource kits\tools"
Step four, run the batch file. Let it run until the Command Prompt screen closes, may take 30 minutes or more.
Step five, reboot the machine and run the install again.
Ladies and Gentlemen; this worked for me and allowed immediate installation of two application packages I had been trying for three months! (Including ITunes 10.5) -
When I try to reinstall iTunes, I see the error "Could not open key: UNKNOWN\Components\..."
Hello, everyone.
About a month ago, iTunes was working fine (save for the fact I couldn't update it. No matter if I tried automatically or manually, it would tell me it couldn't be updated or that the update failed.) I don't exactly remember if I was trying to update when iTunes stopped working. All I remember is one day I went to open it and it kept giving me an error. So, I unistalled it. Then, I removed the files from the registry and other places with my Windows Clean Uninstaller--just to make sure it was completely off. When I tried to re-install, it would stop in the middle of installing and give me this:
It would rollback the changes and then keep installing. However, when I tried to open it after installation, I'd get this:
I've tried uninstalling and re-installing a few times. I've also tried adjusting my administrative settings (This would be the second program that has claimed I don't have sufficient priveledges, so I assmued it was me). However, no matter who I gave administrative priveledges too, the same thing reoccured. A
I've tried finding the key to make sure it existed, but I couldn't find it on my computer (At least, not through the C drive or anything. Do I have to use the command prompt or something?).
If anyone's got any advice, give a shout. I'm really getting sick of my programs acting up.Found a solution!
Follow the extended version of these directions here:
https://discussions.apple.com/docs/DOC-3581
Worked like a charm! -
In answering this, B Noir had it almost correct. What he missed was that in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components one must also make sure that when right clicking on components/permissions, that the active user is allowed Full Control.
Many thanks for the heads up, Mac. In recent times, I've also seen that reported during a troubleshoot of a Safari variation of the issue:
Re: Trouble installing Safari Update On Windows
Plausibly we might be looking at two different subvariations of the issue.
Doublechecking something ... did your key (in the error message) have the UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs] structure? Or was it just a UNKNOWN\Components\[LongStringOfLettersAndNumbers] (no slash and no second alphanumeric string), like rona's key? -
Tried to install the newest version and lost all itunes on this computer. Followed instructions about removing and reinstalling iTunes, Quicktime, etc. Now I get message "Could not open key: UNKNOWN\Components|" and several letters/numbers afterward.
The first thing would be to get the proper version of Safari for your version of OS X (Tiger).
Go here to get Safari: http://www.apple.com/safari/download/
Be sure to choose the bottom choice:
You will also need the latest security update for Tiger. -
ITunes 10.6 Error-Could not open key UNKOWN/Components...
Hi guys, I've been trying to install iTunes 10.6 on Windows 7 64bit, and keep getting this error.."Could not open key: UNKNOWN/Components/EC902C4A3C46DD11393FC916558D5939/21DFF8FCB206D224FAD115B114E 16723. Verify that you have sufficient access to that key, or contact your support personell." I really don't know what to do, I've tried a lot such as making sure it's uninstalled, using Windows Installer Clean up to remove Bounjour, Quicktime and iTunes. I've also tried running the installer in Administrator. I would really appreciate it if somebody could help me! Thanks!
Hmmmm.
Just in case, let's try the Fixit from the following document:
Fix problems with programs that can't be installed or uninstalled
(One of the things it does is check on installation patch registration ... which is associated with a related set of registry keys. I'm not sure how they're implementing the patch registration tool in the automated Fixit, but ... fingers crossed ... it might also be of some help with the \Components\ keys we're having grief with here.) -
Error: -3, tried registry "classes" fix, now get 1402 Could not open key
I tried to upgrade itunes and I get an error when quicktime installs. The error is: Error: -3, followed by itunes cannot run because some of its required files are missing. I followed the registry "classes" permission fix and tried to install a stand alone version of quicktime. I then get a 1402 error Could not open key
hkeylocalmachine\software\microsoft\windows\currentversion\uninstall\quicktime. I checked the registry and indeed that key is missing. I am unable to add the key, but I thought I could try the same "classes" permission trick but I get a security error "unable to save permission changes on quicktime", "access is denied". I am logged on as administrator but I cannot save these changes. Any suggestions?
Windows XPI tried to upgrade itunes and I get an error when quicktime installs. The error is: Error: -3, followed by itunes cannot run because some of its required files are missing. I followed the registry "classes" permission fix and tried to install a stand alone version of quicktime. I then get a 1402 error Could not open key
hkeylocalmachine\software\microsoft\windows\currentversion\uninstall\quicktime. I checked the registry and indeed that key is missing. I am unable to add the key, but I thought I could try the same "classes" permission trick but I get a security error "unable to save permission changes on quicktime", "access is denied". I am logged on as administrator but I cannot save these changes. Any suggestions?
Windows XP -
I have just brought office 365 and it is telling me to mange my accout to ba able to download the office app bit it keeps telling me the server has stopped responding. What is the next move?
Usually it's because you are not making internet connection via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
ITunes 10.6 error 'Could not open key...."
Hi there, so i was installing the new version of iTunes (10.6) and then in the middle of the process a box came up saying "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
Right now i have 3 different keys that show up during the installation, each in a different box.
I've tried to change in the regedit the permission of those keys, but it seems like didn't work.
So if anyone can help me please, i'll be very greatful."Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
These ones are tricky. But the following instructions are worth a try.
First do a complete uninstall of iTunes and related components (but don't reinstall just yet), as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)
b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components
c. Perform the following actions
i. Right Click on Components Folder
ii. Select Permissions
iii. Select Full Control and Read Permissions options
iv. Select Advanced Button
v. Select Owner Tab
vi. Select to Change Owner to the Administrators
vii. Check the option “Replace owner on subcontainers and objects”
viii. Select OK when prompted that it may not change all.
ix. Select Apply
x. Select Apply again
xi. Exit the Registry Editor
Now try reinstalling iTunes again. Does it go in properly this time? -
ITunes 10- "could not open key"
A while ago, iTunes wanted to upgrade on my computer, so I tried this and it didn't work for some reason. And I don't remember what happened exactly, because it was so long ago and I just kinda forgot about it. Until one day I realized that I don't have iTunes on my computer anymore. So I went to the apple website to download iTunes 10 and it won't download. I've tried redoing it so many times! Uninstalling all apple programs (quicktime, bonjour, mobile me, apple app support etc) and it still won't install! The error message that pops up says:
Could not open key:
UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\b2509927a207264182f8181add55 5d0. Verify that you have sufficient access to that key, or contact your support personnel.
then i click OK
then it installs "successfully" but really, when iTunes starts up then i get this message: Apple Application Support was not found. Apple Application support is required to run iTunes Helper. Please uninstall iTunes, then install iTunes again. Error 2.
GAH! this has consumed so much of my time I'm so angry!!!!!!!!
then i click okay.You could try the method in this post, but be careful as it involves editing the registry, and that can cause trouble if you don't know what you are doing.
http://discussions.apple.com/thread.jspa?threadID=2475687&tstart=30 -
ITunes 10.7 installation error: "Could Not Open Key," etc. & Privileges error
When attempting to download iTunes 10.7.0.021 (latest version for iOS 6 compatibility with my new iPhone5) I get the following error:
"Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B91A1EE8\7E577B2224C65CF4E801A9E52375 DB49."
This error pops up in the middle of my iTunes installation; After hitting okay, the installation proceeds and then another error message reading:
"Apple Mobile Devices Failed To Start. Please make sure you have sufficient privleges... etc."
I don't know what to do about both of these errors, so if you find a solution please e-mail me: [email protected]try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above -
Cant install itunes 10.5 keep getting Apple Aplication Support - could not open key error
I ve been getting this message over and over:
Apple Application Support
Could not open key:
UNKNOWN\Components\DA42B......................
Verify that you have sufficient access to that key, or contact your support personnel
I have uninstalled all Apple soft and tryed to reinstall itunes 10.5, but there is no help. I run win 7 64 on toshiba notebookOpen regedit using "run as administrator".
Go to the registry key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstallerUserDataS-1-5-1 8Components
...and selected the folder DA42BC89BF25F5BD0AF18C3B9B1A1EE8
(there are three folders with very similar names A,B & C you want the first one)
Right click & choose Permissions
Click Advanced, and then the Owner tab
Type (not administrators) in current owners field and check the box to replace the owner on subcontainer and volumes
Apply settings and then click Permissions tab. Once again, add (not administrators) to the list of permission entries, then click edit and check all permission boxes. Also click the 2 bottom boxes concerning the inheritable permissions.
[Note: In my case I was a member of administrators and administrators was already set in all of the above settings - I've no idea why it needed to be set to my user rather than the administrator group, anyway it solved the problem for me]
Click OK
Now back on the main permissions tab, add in the user name window and then check full control and read checkboxes. Click OK.
On the menu bar click file > exit
But if u have the message pop up more then once then just make the permissions for the entier S-1-5-18Components folder -
ITunes fails to update - 'Could not open key...'
I am having trouble installing the latest iTunes update bith through Apple Update and by trying manually.
I get a 'could not open key' error followed by 'UNKNOWN/components/.......'
Quicktime updates fine but Safari 5, iTunes and iCloud Control Panel all failed with the same message.
I am completely stuck.Let's try the following user tip with that one:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows
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