I am trying to download the latest iTunes update.  Keep getting error message stating "The folder path 'My Documents' contains an invalid character".  I can't uninstall iTunes for the same reason.  HELP!

I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character".  This also happens when I try to uninstall iTunes.  HELP!

OK, never mind!  I saw another question on the right side that addressed the problem, and it worked perfectly!  Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes!  This community is super!

Similar Messages

  • The Folder Path "My Documents contains an Invalid Character"

    Hello.
    I have a major problem at hand.
    I presently have iTunes 7.6 on my Dell laptop
    when i try installing itunes 7.7 or 7.7.1, it gives an error
    "The folder path my documents contains an invalid character"
    I scoured the internet, but to no avail...
    Please help
    Sometime back, the name of My Documents have been changed to "id" by mistake
    Then itunes 7.6 also wasnt working.. Then i went to the registry and changed all the folder paths, and then it was working....
    So, please help...
    Thanks!

    If the same problem occurs in another account, it suggests the message is misleading and the problem is not with My Documents itself.
    That is unless you have changed the path c:\Documents and Settings which is common to all accounts.
    It sounds as though there is a registry key set with corrupt information somewhere that you haven't found yet.
    Something you could try is a complete removal of iTunes according to the following method. I have also included instructions for installer clean up which you should do if one of the uninstalls fails. I am guessing that the iTunes uninstall might fail with a similar message.
    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime
    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
    http://support.microsoft.com/kb/290301/
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    restart your PC
    Install the stand alone Quicktime and check that it works.
    If it does, install iTunes.
    ===

  • I cannot load I Tunes or delete it as the download stops and says the folder path "program files"contains an invalid character, what can I do?

    I cannot load or delete I Tunes from my computer. What comes up is- The folder path "program files" contain an invalid character?

    That's normally produced by a damaged iTunes.msi. The basic treatment for it is given in the following user tip:
    ["not a valid short file name" and "invalid character" install errors|http://discussions.apple.com/thread.jspa?threadID=2368028]
    ... but since Microsoft pulled the Windows Installer CleanUp utility from their Downloads Center, things have grown more difficult. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now start with *step 4* from the user tip, and proceed from there.
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • With the latest Firefox, I keep getting error messages on Tumblr, and Flash Player crashes almost every time I watch a video on Tumblr.

    This has been driving me mad for days now. I updated to the latest version of Firefox, but every single time I go to any webpage on Tumblr, (my dashboard, my personal blog, anyone else's blog) I am bombarded by error messages saying "too much recursion." I usually get anywhere from 3 to 5 messages per page. I reverted to Firefox 34 and can now access Tumblr just fine, but then I am faced with a different problem. When watching videos or vines on Tumblr, they can spontaneously lag, jitter, or stop playing. If I try to resume playing them, then they might start playing but all audio will be cut out. This seems to cause some kind of problem with Flash Player, because after it happens on Tumblr, then it will happen on ANY video playing site I visit. If I try to watch a video on Youtube, the video will spasm for a couple seconds and then go to static and say "An error has occurred, please try again later." I've tested it out on other video sites like Blip, and they also cause audio and video bugs. Even if I close Firefox and restart it, the issue will not be solved. The only way I have found to fixing the crashes is to manually reinstall Flash Player (which requires me to reset Firefox anyway). This has been a tremendous annoyance, as I have had to reinstall Flash Player and reset Firefox about five times on any given day for the past week or so. This is driving me to consider dumping Firefox for Chrome, and I don't want to do that.

    Okay, I updated my graphics card drivers just for good measure. I also started Firefox in Safe Mode, and there weren't any bugs. So I isolated the problem by turning on my extensions one by one, and it turns out that something with my XKit extension was the cause. I manually removed XKit and reinstalled it directly from the XKit website. Now everything's working fine again when I use Firefox 35. Thank you!

  • I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character

    I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character.
    The folder where everything is stored isnt even called My Music, it is just called Music.
    I gave up on trying to update my itunes and removed it and am trying to re-download but receive the same message. Now I have no itunes on my computer at all.
    Short or wiping my computer and starting again I have no ideas left.
    Please help!

    That message isn't referring to the location of the music, it's referring to the location of the iTunes programme.
    So the message is either referring to the download location or the folder it is trying to install the programme in. I think (I wouldn't put money on this) that invalid characters will be things such as * ^ % and so on. When you get the message, look for the location that your computer is trying to use. Are there any strange characters in the "file path" that your computer is using?

  • I can't no longer access Itunes.  Keep getting error message 127.  I tried uninstalling Itunes, but can't.  So frustrated.  Please help.

    I can't no longer access Itunes.  Keep getting error message 127.  I tried uninstalling Itunes, but can't.  So frustrated.  Please help.

    First, if you've moved the iPhoto library to an external drive, make sure that drive is mounted by opening it in the Finder.
    The issue can be caused by sharing the photo library on a network (against Apple's advice) or by opening it in more than one local user account at the same time. You may be able to clear the error by logging out or restarting the computer. If not, do as follows.
    Quit iPhoto if it's running, locally or on any file-sharing client. Select the iPhoto Library in the Finder. Usually it's in the Pictures folder, but you may have moved it somewhere else. Right-click or control-click the library icon and select
              Show Package Contents
    from the popup menu. In the folder that opens, navigate to
    Database/apdb/lockfile.pid
    and move that file, if it exists, to the Trash. Close the Finder window.
    Credit for this observation to ASC member Elijahg.

  • Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    downloaded new version but I keep getting error message with download.
    What does the error message say, andrea? (Precise text, please.)

  • Can't uninstall iTunes.  "The folder path "TVShows nib" contains an invalid character."

    Every time I try to uninstall 10.2.5.11 on Windows 7, I get the Error: "the folder path "TVShows>nib" contains an invalid character."  and the uninstall fails.  Any suggestions? 
    I have already tried:
    http://www.cavdar.net/2009/04/12/itunes-install-the-folder-path-c-contains-an-in valid-character/
    Thanks!

    Assuming here you're uninstalling as part of troubleshooting for installing a newer version of iTunes.
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to remove an old version of I Tunes and keep getting the message "The folder path I Tunes contains an invalid character' . It won't let me go any further, have tried deleting/repairing the program but keep getting the same message?

    trying to remove an old version of I tunes, but keep getting the message 'The folder path I Tunes contains an invalid character'
    It won't let me go any further, have tried deleting/repairing but get the same message and am blocked from continuing?

    Hi Barbara,
    I had a similar problem recently and using the "more like this" feature I discovered an answer. To a problem posed by Holo7,  who like myself was a newbie on this platform,  b noir proposed a solution to Holo7's problem that also worked with my problem. It involves downloading a version of MS Windows Instal Cleanup and using it to completely remove all traces of the old version.
    If you look at my problem (follow OldGit66) and the link to Holo7's problem then you will find b noir's answer which I think may help you. I am new around here so you might want to wait for one of the higher status correspondents.
    Regards
    John

  • TS3212 I keep getting this error message "The folder path 'Program Files' contains an invalid character.' when upgrading itunes to Itunes 10. I could not uninstall because of the same error message. What needs to done?

    Can not download and install Itunes 10 - Get this message "The folder path 'Program Files' contain an invalid character. I tried to uninstall my old Itune through Control Panel but get the same message. What do I need to do?

    Perhaps try the following user tip with that one:
    "not a valid short file name" and "invalid character" install errors

  • ITunes Update attempt: "The folder path 'Program Files' contains an invalid character"

    How can I install the latest version when I get this message : "The folder path 'Program Files' contains an invalid character"? The message appears when I try to install the update and it appears when I try to uninstall the previous version. The instructions for manual uninstall says to use the Control Panel Uninstall Programs first and then "clean up" -- but I can't use the Control Panel Uninstall. I am running iTunes from an external drive. What to do?

    That's normally produced by a damaged iTunes.msi. The basic treatment for it is given in the following user tip:
    ["not a valid short file name" and "invalid character" install errors|http://discussions.apple.com/thread.jspa?threadID=2368028]
    ... but since Microsoft pulled the Windows Installer CleanUp utility from their Downloads Center, things have grown more difficult. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now start with *step 4* from the user tip, and proceed from there.
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • When installing or uninstalling iTunes I get 'The folder path 'My Music' contains an invalid character' and fails

    When installing or uninstalling iTunes I get 'The folder path 'My Music' contains an invalid character' and fails

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I'm trying to sync my iPhone 5 and keep getting error message "Device is timed out", can anyone help me please?

    I'm trying to sync my iphone 5s with itunes and keep getting error message "Device is timed out", can anyone help me please?

    Try here first:
    iTunes: Error 13019 during sync
    Then here:
    Help Unknown Error 13019 (Updated)

  • Trying to download Msecer from app store keep getting error code(4) disabled growl

    trying to download Msecer from app store keep getting error code(4) disabled growl & enabled gatekeeper to allow download from app store but still cant down load app to mini mac. Anyone have any solutions i havent tryed?

    Hi ..
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  • Trying to uninstall or repair get an error message: The folder path 'My Music' contains an invalid character.

    Trying to uninstall or repair get an error message: The folder path 'My Music' contains an invalid character. How do I fix?

    Try the following user tip:
    "not a valid short file name" and "invalid character" install errors

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