I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

I just installed Creative Cloud in order to download a trial for InDesign. I have the app icon for CC, but it won't open. When it was in my toolbar (on a mac) it just sat there loading for about 15 minutes. I tried restarting it but it won't open at all now. I also tried downloading an InDesign trail and it won't open at all. When I click for it to download an error message pops up saying Adobe is trying to instal malware and asks me if I want to continue. When I say yes, it doesn't do anything. I have a brochure that needs to go to the client by 4pm today! EEK!

Sydneybling it does sound like your security software is interfering with the process of installing and utilizing your Adobe Creative applications. I would recommend that you try temporarily disabling your security software and utilizing the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install InDesign CC.

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HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct.

After a trip to Brazil, the App Store apparently thinks my iPad 2 is still there. When I try to download an app, I get a message that I can't get that app from the Brazilian store and have to switch to the U.S. store. The general settings are correct. I apparently need to switch locations manually, specifically for the App Store. Help?

Open the App Store app, go to the Featured pane, swipe to the bottom, tap your Apple ID and sign out. Tap again and sign back in. The App Store will automatically change to the store from which your account is authorized to make purchases.

I have tried clearing my history to remove an incorrectly keyed login but it won't disappear and when I try to key in the correct login, it automatically thinks I want the earlier one and selects it for me so I can't login to the site!!

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Make sure that you haven't saved Uppercase and Lowercase versions of that name and password.
Remove saved Password(s):
* Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
* [[Remembering passwords]]

Hi! I am trying to download the free trial of Illustrator CS6, I only see Illustrator CC, and when I try to download that trial I get a message that prevents me from downloading saying: "You are running an operating system that Illustrator no longer suppo

help.

Kelly Lynn,
You may download CS6 here:
Download CS6 products
or
http://prodesigntools.com/tag/ddl
or
http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html#more
Downloading (the original) CC on 10.6.8 has been proven possible.
Post #3 in this thread shows a viable way of doing it:
http://forums.adobe.com/message/6342650#6342650

I am using a PC and when I try to download an ebook, I get a pop up prompt with the message `Error! Check Activation` - how to resolve this so I can download and view the ebook, thank you

I am using a PC and when I try to download an ebook, I get a pop up prompt with the message `Error! Check Activation` - how to resolve this so I can download and view the ebook, thank you

Hi Ablondel24,
I understand that you are getting a 404 message when you access a website from a Mac, not a PC.
First check the cache for the site:
Reload the webpage while bypassing the cache using '''one''' of the following steps:
*Hold down the ''Shift'' key and click the ''Reload'' button with a left click.
OR
*Press ''Command'' + ''Shift'' + ''R'' (Mac)
Second try to [[Delete cookies to remove the information websites have stored on your computer]]
Let us know if this solves the issues you are having.

I installed ADE and when I try to download ebook it tries to open with Adobe reader and does not give option to open with ADE

I installed ADE and when I try to download ebook it tries to open with Adobe reader and does not give option to open with ADE

It sounds as if you downloaded Adobe Acrobat Pro. If you did, uninstall it. Then repair Adobe Reader.
The free Acrobat account has no connection to any of this.

I installed the Dreamweaver trail 5 days , but my computer restored and now its gone and when i try to download it again it says that i have got it.. how do i re install the trail?

I installed the Dreamweaver trail 5 days , but my computer restored and now its gone and when i try to download it again it says that i have got it.. how do i re install the trail?

Run the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I have cs5 and when I try to download a raw file from my Nikon 810 an error message says this versioln of raw doesn't support this camera model. Yet I just updated cs5 online.

I have CS5 and when I try to download a raw file from my Nikon 810 I get an error message saying this version of raw doesn't support this camera model. Yet I just updated CS5 online.

I do not use lightroom and I have a subscription so I can open all supported RAW formats. You will need DNG file for Your Camera's NEF files for use in Photoshop ACR version. You can open your NEF files in LR it seems so you could do all your raw conversion with Lightroom and save out Tiff files for processing in Photoshop. I do use lightroom for I do not need its library. Lightroom does not support layered files so lightroom is of no value to me. ACR UI is all I need having a second interface to Adobe Raw Conversion Engine would more annoyance than value to me.

HT204053 How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps.

My Reminder app won't open. It worked for a few days but later on it doesnt work anymore! tried rebooting my and updated it but it still wont open. When I try opening it, it crashes. What do I doooo? Please help me.

My Reminder app won't open In ipad mini 2. It worked for a few days but later on it didn't work anymore! tried rebooting and updating it but it still wont open. When I try opening it, it crashes. What do I doooo? Please help me.

Try to force quit the app
Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help out

Hello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter

I am at starbucks and when I try to download my free music on itunes, my password is always rejected, even when i am forced to create a new one!!! what am I doing wrong, who do I ask for help

I am at starbucks and when I try to download my free music on itunes, my password is always rejected, even when i am forced to create a new one!!! what am I doing wrong, who do I ask for help?

Due to recent security issues and identify theft (mostly due to phishing scams), the iTunes Store seems to be requiring more frequent verification of credit card information when a card is registered in your account, even if you have a balance from a prepaid card. Either just go through the verification process or, if you have a credit card entered and you don't expect to need the card anytime soon, go into the Payment information in your account and set the payment method to "none" which should then stop the regular requirements for verification (it may still ask - mine does - but you should just be able to click through the buttons without problems).
Hope this helps.

I have just required a second hand mac and when I try to download a song or import a cd to iTunes an error notice says that I am not priveledged to make changes? The preference settings and apple I'd seem to be ok. How do I fix this?

I have just required a second hand mac and when I try to download a song or import a cd to iTunes an error notice says that I am not priveledged to make changes? The preference settings and apple I'd seem to be ok. How do I fix this?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
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The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB

I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

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