I am trying to install an extension that requires FF 4.0. I downloaded 4.0 yet the extentsion says I still have 3.6.16 when trying to install.

I have uninstalled and reinstalled FF several times. When I try to install the extension (that requires FF 4.0), I get a pop-up that says I am still using an older version of FF and asks if I want to upgrade. When I click on "About Firefox", it says I have 4.0. In February, I downloaded FF Beta which I understand could be a problem. I also have read that you need to manually delete Beta files which I have done. I did a system search to see if any Beta files exist and no further files were found. I just want to make sure FF 4.0 is installed and be able to install the FGS extension.

Thank you, cor-el, for your reply. I clicked on the link you provided, and it took me to Create a New Article. I'm assuming an article already exists for this. Can you instruct me on how to view this article. This is the first time I have ever had to refer to Mozilla Help. I have tried to do this on my own, but am having difficulty. Thanks for your help.

Similar Messages

Maybe you are looking for

  • Photos are on hard drive but missing in Lightroom 5. How can I add them to library?

    My photo library, created on an iMac, is stored on an external drive. When I plug the drive into my laptop (with Lightroom 5), hundreds of photos are missing. If I try to select them from the finder to add, they are grayed out. What can I do? Thanks.

  • HR portal error

    Hi Experts,   I have a user raise a problem when he tried to use our HR portal. He can log in HR portal successfully, but when he logged in the portal and enter "Performance Appraisal" page, error messages are displayed on the screen as below: Portal

  • [Solved] iwlwifi very unstable after 3.4 upgrade (Centrino 1030 BGN)

    Since the 3.4 kernel upgrade my wireless (iwlwifi, Intel Centrino-N 1030) has been extremely unstable and essentially unusable. There have been reports of problems on Intel 6x00 wifi cards, but I've not seen any on the 1030. I've tested this on 3.4.2

  • Scripts and smartforms

    what are the advantages of script over smartforms???

  • Saving to png changes to 72 ppi

    I have the orignal PSE, and can not seem to save my 300 ppi, as 300 ppi. I understand it still saves at a printable quality, but the site I am working for needs it to say 300 ppi. Is there anyway to do this in PSE?