I am trying to install current version of itunes. however, i get error unable to uninstall older version of bonjour. pleas help

I am trying to install current version of itunes. Howevber, I get error message that older version of bnjour64 cannot be removed.

See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774

Similar Messages

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

    When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up").
    In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

  • Attempted to install new version of itunes and now getting errors occurred while install updates. runtime error program: c:\program files (x86) an application has made an attempt to load the c runtime library incorrectly. please contact the applications

    attempted to install newest version of itunes and now get 'runtime error' program: c:\program files (x86) r6034

    Hey Debbiered1,
    Follow the steps in this link to resolve the issue:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    When you uninstall, the items you uninstall and the order in which you do so are particularly important:
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    Let us know if following that article and uninstalling those components in that order helped the situation.
    Welcome to Apple Support Communities!
    Take care,
    Delgadoh

  • TS1424 When trying to download prior purchases on ITunes, I keep getting error 3131. What does this mean? I can't find what this error means.

    When trying to download purchase music from ITunes, I keep getting that it can't because of error 3131. What does this mean?

    Must be a temporary glitch...seems to be up and running again.

  • When trying to install 9.0.1 on Win 7 get error "Cannot create temp folder archive" and installation stops.)

    Uninstalled an earlier version (8.x.x.) because it would not start up. Tried to install version 9.0.1 and got the above error message. It appeared in a window entitled 7-Zip.

    Interesting. I tried one more time - instead of saving it to my hard drive, I ran it directly off the Mozilla site and it installed....
    Something is definitely wrong with the Mozilla "save as" and THEN run process....
    see my original rant reply to another unsasatified user if you're interested:
    https://support.mozilla.com/en-US/questions/772290

  • Trying to install iPod software on Windows XP - keep getting Error 1607!!

    We bought my daughter an iPod for Christmas. I've been trying to get the software installed for over two hours!! I've been to the website for the download, I've tried it from the CD, I've tried it from links in these posts--nothing works!! I keep getting Error 1607 (a runtime error). When I go to the step by step solutions, absolutely NONE of them apply to me. It sounds (reads) like alot of people are having this issues today. Has anyone found a REAL solution!!

    Exactly the same problem ! Ruined my son's Christmas ! Can't get through apple's tech support due to high volume of calls. If you read their return policy if it's DOA(Dead On Arrival) your entiteled to a refund or exchange. Call 1800 275-2273, good luck getting through. I dont feel after spending that kind of money I should have to waste hours upon hours on downloads, upgrades and software installations and still may have problems once you get to I-tunes.They have a hugh problem here ! Hopefully they have a better consumer care policy and give people their money back ! Good Luck, AC

  • When trying to download the newest version of iTunes I keep getting error 2343

    When trying to download the newest version of iTunes  (11.0), I keep getting the error code 2343.

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99220)

  • Unable to uninstall older version of itunes

    Help! I'm trying to update my iTunes to the latest version, but i've gone from bad to worse.
    I"ve downloaded the itunessetup.exe, but after going through a few paces I get this error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. User source: (then there's a drop down that gives me two choices) C:\Documents and Settings\John\Local Settings\Application Data\Apple\Apple Software Update\ OR C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.4.3.1\
    Whichever I pick, the result is the same, another error message, which says: "The path '(it repeats the path i listed above)\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder fron which you can install the product iTunes.
    When I close those boxes, i get another error message that says "The older version of iTunes cannot be removed. Contact your technical support group."
    So, I'm guessing that the problem has to do with removing the old version.
    I have tried going to my "Change or Remove Programs" function. But when I try to remove iTunes, I get the original error message again ("The feature you are trying to use is on a network resource that is unavailable, etc ...).

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I hate the newest version of itunes. how do i revert back to an older version?

    i cant stand the newest version of itunes. and now i cant figure out how to revert to an older version.  i watched the tutorial but i still cant stand it.  is there anyway to downgrade back to the way itunes was before this completely different version.

    You can get closer to the old look with ctrl-b to turn on the menu bar and ctrl-s to turn on the sidebar, then select Artists from the selection of views across the top.
    If you still want to roll back to iTunes 10.7 first download a copy of the installer fromhere, uninstall iTunes and suppporting software, i.e. Apple Application Support & Apple Mobile Device Support. Reboot. Restore the pre-upgrade version of your library database as per the diagram below, then install iTunes 10.7.
    See iTunes Folder Watch for a tool to scan the media folder and catch up with any changes made since the backup file was created.
    tt2

  • When trying to make a purchase from itunes store, keep getting error code 42408.  anybody else?  know what that is?

    When trying to make a purchase from itunes store, I keep getting an error code, 42408.  I'm connected to the internet so I'm not sure why.  Anyone else?  What does this code mean?

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • Have tried to uninstall and reinstall to recent version of iTunes. I get ERROR 7 (Windows 193) message. What do I do to correct when I try to run iTunes?

    Wanted to update iTunes to newest version. After install got "Error 7 (Windows erroe 193)
    I tried to uninstall and reinstall but still get the same message.
    Please help!

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Trying to uninstall and reinstall iTunes on Windows 7, but half way through getting error message saying the older version could not be removed. I have uninstalled everything that goes along with it

    I also get a message saying:
    the feature you are trying to use is on a network that is unavailable. Click OK to try again or enter an alternate path to a folder containing the insallation package "iTunes.msi" in the box below
    When I click OK, get a message daying:
    (file name) cannot be found Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes
    I have no idea what to do!! Any help??

    the feature you are trying to use is on a network that is unavailable. Click OK to try again or enter an alternate path to a folder containing the insallation package "iTunes.msi" in the box below
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to install Photoshop cs 6 on Mavricks, I get error #6

    I get this error... What can I do?
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: AdobeColorCommonSetCMYK CS6 4.0.0.0 {0C4E7429-E920-4125-980E-029A87AE0A4D} -----------
    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Recommended" (Seq 22)
    ----------- Payload: AdobeColorCommonSetRGB CS6 4.0.0.0 {C7B1C1B3-368D-4C32-A818-83F1554EB398} -----------
    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Recommended" (Seq 12)

    "So how are they to install Photoshop 5.0 as a prerequisite for CS"
    You're not. You should be given the option to either insert the Photoshop 5 CD or enter it's serial number.
    If you are not presented with those options, I suggest you contact Adobe support or post your question on Adobe's discussion forums:
    http://www.adobe.com/go/gntraysupp_forumshome

  • I have updated to the latest OIS on my IPad but cannot install the update for ITunes.  I get error messages that I must log on as administrator (don't know how) and I can't use my ITunes now. Help please

    I have updated to the lastest OS on my IPad3. No problem there. Then found I could no longer access my Itunes as there was a message 'Cannot be used as it requires version 10.6.3 or later. Go to ... and download'.  I have tried four times and it won't work.  I get another message saying I must sign in as administrator or contact my system administrator.  I am the only one who uses this PC and have no idea what my administrator password is.  Now I cannot use ITunes. Please help if you can.  Thank you.  Eileen Frost

    Many thanks diesel.  I cannot remember ever having an administrator password. Looks like I shall have to do a restore on my PC and not bother with the updates.  Or maybe I could find my password from somewhere ? When I went into control panel I found a box with administrator and my name and it said password protected so I must have had one at some time. Any ideas on how I could find it ? Many thanks anyway. I always use a password to sign on but obviously that is not it.  Eileen

Maybe you are looking for

  • I need to upgrade the G4 to OS 10.5  Is this possible?

    I am the director of a not for profit that just received the donation of an old PowerPC G4. We use Office of Mac 2011 as our primary data software.  To install it on this computer I need to upgrade for OS 10.4 to OS 10.5.  Is this possible?  If so ho

  • Disappearing Images

    I am sitting here editing through a project. I have done a once-over and marked my general selects with one star and rejects with an X. I have created a Smart Album set as "rating is greater than or equal to 1 star". That seems to work fine. However,

  • How can I stop from getting Error 1606 when trying to download Adobe Reader?

    I have tried to download Adobe Reader several times and I keep getting the following: Error 1606. Could not access network location %USERPROFILE%\ApplicationData\ What causes this and how do I fix it.  I am running Windows XP Home Edition, SP3, Build

  • Having Trouble playing music

    I downloaded an album last night from iTunes. All 14 songs play fine in iTunes. I loaded the songs on my iPod, and they all work except for two of them. Those two I can select and they show up and everything, but will not go beyond 0:00 (the beginnin

  • No G/L account found in Account determination type

    Hi, i went vf03->Environment->Reven.acc.det->Acc.det.analysis here i am getting "No G/L account found in Account determination type ZKOF" Condition type  Message     Description ZINN         120     G/L account 0016551054 determined from Account dete