I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to u
I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?
You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Similar Messages
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I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?
Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree -
After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.
First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.
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I own a mac and I downloaded an used the trial first and am now trying to down load using the serial number but it keeps saying it invalid.I have tried uninstalling and reinstalling and nothing is working. I have two photo shoots I desperately need to edit. please help.
double check your serial number, Find your serial number quickly
and Error "The serial number is not valid for this product" | Creative Suite -
Im trying to install Photoshop CS6 and its saying the serial number is invalid?
Im trying to install Photoshop CS6, and i recieved my serial number after entering my redemption code. But whenever i entered my serial number it told me it was invaild.
Make sure you are typing the correct serial key on the insallation screen of PS CS6. Also, check if you have redeemed the serial key correctly.
https://na1p.licenses.adobe.com/getserial/s/redeem -
@Does anyone know how to actually call a real person at Adobe for help? This is frustrating to purchase a product and not be able to even use it.
I do not know of a phone number that I can recommend, but here is one for chat for the area you are having a problem.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
The photoshop software is from CS6 Design and Web Premium. Do I have to download the whole Master collection?
Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree -
I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.
Same problem for me. Is there any way to escalate this query so there's a resolution?!
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Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
my photoshop CS 3 no longer works after my free trial ended.The serial number of CS3 wasn't recognised.
Try uninstalling all versions of Photoshop then run the Adobe cleaner to make sure all traces are removed.
Now install cs3 at this point your serial number should work. -
I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?
CS3 is unsupported under Windows 8. That said, you'll need to contact Adobe
directly for serial number issues. -
My hard drive went out one of my Macs and I am trying to install logic studio on another Mac but the serial number is invalid. What are my options?
Check that the serial you are using is the correct one..
Typically the problem is either you are misreading the serial and therefore typing it in wrong. Check you are correctly entering zeros or O.. and so on....
or...
You bought the LP9 upgrade version.... which requires the LP8 full serial as well.
If it is the LP9 upgrade serial.. (and not the LP9 full serial) you must enter your original LP8 full serial first and then the upgrade serial for LP9.. when it asks for it.
Failing that.. you can obtain a replacement serial from Apple.. using this form.....
https://ssl.apple.com/support/proapps/serialnumbers/ -
I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?
tthis happened to me today too!!
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I was recently given Adobe Premiere Elements 9 from a friend who no longer uses it and knew I was interested in it. but when it comes to installing it, it keeps saying the serial number on the box is invalid. What can I do?
I have tried entering it all different ways. I'm not dumb I know which one is the serial number this isn't my first Adobe product. Any help would be welcomed.Error "The serial number is not valid for this product" | Creative Suite
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