I am trying to restore a phone on iTunes, but the setup page doesn't go on to the next step. What do I do?

My iPhone 4S was stolen, so until I could get or buy another, I am using my husband's old 3GS.  When I connect to iTunes, the left column recognizes the phone. Then I see the Setup page.  It asks whether you have a new phone to add, or restore from a previous backup of my original 4S.  I click restore from back up and click continue.  It restores the 3GS, but the page doesnt move on to the next step.  I have restored multiple times.  The page/screen stays the same.  What should I do? Am I doing something wrong?

You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.

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