I am trying to restore a phone on iTunes, but the setup page doesn't go on to the next step. What do I do?
My iPhone 4S was stolen, so until I could get or buy another, I am using my husband's old 3GS. When I connect to iTunes, the left column recognizes the phone. Then I see the Setup page. It asks whether you have a new phone to add, or restore from a previous backup of my original 4S. I click restore from back up and click continue. It restores the 3GS, but the page doesnt move on to the next step. I have restored multiple times. The page/screen stays the same. What should I do? Am I doing something wrong?
You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.
Similar Messages
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I tried to restore my I Phone today but now its not working. The screen is stuck with the plug in picture, and only allows me to make emergency calls. It says I have no service and I can't use my phone.
Why does the device show in the left hand side of I tunes, but the right hand side is blank and shows no options?Walter...seems to be a multiplying problem. My problem appears to be the same:
(Original iPhone Restore...HELP !!!
I was having syncing issues with my iPhone (an original) and ultimately took the step to restore the factory default settings in an attempt to start over from fresh...iTunes 'sees' the iPhone device and seems to go through all the requisite restore, load, verify steps, but I can't get the iPhone to load the main menu. I continue to get a window that shows a USB Cable pointing to iTunes...I have had 800 call support technicians and genius bar techs look at the problem without result.
Anybody run into this problem or have any ideas how to resolve? Thanks in advance for any assistance you might offer! regards, mdh)
That was a post I put in LinkedIn hoping to find someone with a similar experience and perhaps a solution. Had intended to post here...then saw your post of what appears to be the same issue.
HEEEEEEEEEEEELP! I want my iPhone back (please) -
I restored my phone on iTunes, but when I did, all my info deleted and now it's my sister's old data. I tried to go back on iTunes and restore, but my original data isn't even an option. How do I get my old data back?
Before you did the resotore Via itunes you should of made a Back-up of your Data. But to be honest, i don't think that you would be able to get that stuff back.. Sorry mate
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i been trying to restore my ipod on itunes but a lil box always pops up saying that my ipod software update server cannot contacted i feel like i tryed everything idk what to do i need help
Try:
- Powering off and then back on your router.
-iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
I am trying to delete duplicate songs in itunes but the delete button cannot be activated.Any advice please?
It is possible that the files are read only or you do not have permission to delete for the music folder in Windows.
If you go into Get Info for a track, will it let you edit? If not it is probably one of the above. -
I'm trying to sync my Ipad on Itunes, but the device is not poping up under "devices'. What should I do?
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
Cheers, Tom -
i tried restoring my firmware through itunes but it say "it cannot be restored there is an error 1669 occured" what should I do? please help. my ipnone 5s bought a month ago is not working anymore...
https://discussions.apple.com/thread/5564260?tstart=0
https://discussions.apple.com/message/23593048#23593048
https://discussions.apple.com/message/23565797#23565797 -
Why does the screen turn black? I was using it normally and it all of a sudden faded to black and hasnt come back on since yesterday. You can see the back light but no image on the screen. Ive plugged it in and it vibrates that its connected but still the screen stays black. I left it alone while I slept and tried again in the morning but still nothing.
So weird mine is doing the same thing. I didnt drop it or anything. I was texting and it suddenly went white and then turned black. It says its plugged into itunes but the screen comntinues to stay black.
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I had to wipe my phone clean because of storage issues. It kept saying I didn't have enough storage for pics or apps, but I only had about 75 pics and 1 extra app. So, I backed up my iPhone on icloud and itunes, then cleared off my iphone using the steps in the settings. Then, when I am going back to restore my iPhone using iTunes back up and iCloud backup, it fails in both locations. It says it failed to be completed.
What now?Thank you Terence for your help. I was able to restore my backup from my time machine ext drive to a new 1tb seagate ext drive. so i felt sort of ok. but yesterday that older ext drive i used for time machine wouldn't open! i called applecare and they trouble shooted with me and said it's probably a goner and data is probably corrupted. it's only a few years old and i'm very careful with it. my husband accidentally dropped my new drive last night -- i know, unbelievable, i was SO upset, poor guy -- but I'm so stressed with all of this. i have 10 years of photos and videos. so now i only have the one newer drive with a backup. i have to buy another one today to backup again so i at least have two backups. i tried to delete a ton of files last night to free up the 30 gb of space i need to get my full library back on my mac. i have 90gb free and deleted 7 years worth of photos i had on picasa that were in my "pictures" folder and also a ton or random photos and videos i had in that same pictures folder and thought that would give me the 30 gb but it hardly freed up any space at all! do you know why that is? all of this stuff is really a pain and really stressful. thank god i did have a backup in the first place but now i am panicked the one i have left will somehow crash. especially after my husband dropped the drive lastnight! it didn't fall far and fell onto a wood floor and seems fine, but after my older ext drive crashed yesterday -- and i lost my entire iphoto library a fewweeks ago off my mac -- i feel cursed. any answers you have would be great. thank you.
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i am trying to use iringtones on itunes but it isnt appearing on the left hand side of the toolbar, how do i get it to work?
To get Ringtones to appear under Library on the left-hand side of iTunes, go into Edit > Preferences and on the General tab make sure that Ringtones is ticked.
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HT4623 I am trying to restore my phone and itunes is sitting on Preparing device 2 hours now
My phone got stuck during an update and now I have to restore it. it is now sitting on preparing Iphone for update.
Hi shawnofarley,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Cheers,
- Judy -
Need help with backing up on icloud. It's just grey the and can't click it.
Sorry, I was gone for a while. The reason I asked is that many employers will push a restriction to the phone to prevent it from backing up to iCloud.
The only time I've seen this before it was the result of a server issue at Apple's end, and would normally clear up on it's own in 3-5 days. If you can't wait, you'll probably have to contact Apple support for help with this: http://www.apple.com/support/icloud/contact/. -
how can i solve this problem?
Perhaps try the Error 1 or -1 advice from the following document:
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
I am trying to download iOS to my iphone. Don't have software update showing after I tap general under settings. What do I do?
Hello kcmercier,
Welcome to the Apple Support Communities!
I understand that you are trying to update your iPhone but do not see Software Update as an option. The ability to update iOS over Wi-Fi was introduced in iOS 5; it sounds like the iPhone you are currently using may be on iOS 4 or earlier. You can update your iPhone; however, using iTunes on a computer. Please follow the instructions in the Update your device using iTunes section of the attached article to complete this process.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
Have a great day,
Joe -
I am trying to sync my ipod to my mac desktop but it wont highlight. does anyone know why?
See if http://support.apple.com/kb/TS1538 helps. Often this also means the Apple Mobile Service needs to be reinstalled.
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