I am trying to restore my phone but everyone I go to do it, it goes to Update which takes 2 and a half hours, and everytime it fails. Ive tried four times now. I'm trying to restore because it says my memory is full, when it is not. I'm so frustrated.
I am trying to restore my phone, but when i go to do it on iTunes, it Updates to 4.3.3 however everytime the 2 and a half hour update finishes, it FAILS. So the update fails, and the restore fails. Its happened 4 ties.
Im trying to restore my phone, because it says my memory is full when its not and an online solution says to restore. I cant restore because it wont let me update.
Im so frustrated, i cant take any pictures, download any music or apps, and its really getting me down. Please can someone help.
This error generally indicates a hardware failure. Bring the phone to Apple for evaluation.
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@Ronald,
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Hi There:
I have two users on my computer and for some reason I cannot launch my mail program on one of them. Both users are listed as administrators and I have 2 hard drives installed using a firmtek controller card. The first drive where the OS is installed is an 80Bg drive with more than 57Gb available.
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Corruption of ~/Library/Mail/Envelope Index is known to cause this bogus error message in Mail, even when there is enough space available on disk.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, and making sure that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.
3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.
4. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder, i.e. ~/Library is the Library folder within the user’s home folder. -
My iphone 4s is saying NO SERVICE.I tried to put it on airplane mode,tried to reset the network setting and also tried to restore my phone but none of the above things worked.Do you guys have any idea what should i do now?
Hi sunnylordz,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you have no service on the iPhone. It looks like you have already done some troubleshooting. There is one step you did not mention trying that i think is worth trying.
If you see No Service in the status bar of your iPhone or iPad - Apple Support
Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
Cheers,
Mario -
I am trying to recover or restore my phone but it either says, error has occurred or it says they cannot find my iphone. It is stuck on the loading apple logo. Please help! I dropped it hard, maybe thats why it is not working.. and i put a new screen on it.
to doublecheck you tried everything error 3194 http://support.apple.com/kb/TS3694#error3194
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i tryed to restore my phone but it turn off during the process and an error happens so should i do ?
Hello there, VladlsSwag.
The following Knowledge Base article provides some steps for troubleshooting your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please
I,m trying to restore my phone but I keep getting Error code 21.... help please iPhone 4S
Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
You could just update or uninstall the security software on your computer and then test again. -
I tried to sync my iphone4 to my pc (not mac) and the following message went out: I tunescould not back up the iphone because an error occurred I restore my phone but nothing happened. What shall I do? (my ipad is working perfectly when i sync it)
I dont know why this happens.Unfortunately, "because and error occured" doesn't give you much to go on. Some general things I would try if you haven't already:
Use Disk Utility on your mac to repair disk permissions, then reboot and try backing up again.
Use Finder to go to ~/Library/Application Support/MobileSync/, then control-click on the Backup folder and select Get Info, then check Sharing & Permissions at the bottom and make sure your username has read & write priviledges
Try closing all apps, then reset your phone: double-tap the home button, tap and hold the apps at the bottom until they wiggle, tap the minus sign on all apps to close them. Then reset your phone: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), and release
Try a different usb to dock connector cable; ensure that your case isn't interfering with a good connection to the dock connector at the bottom of your phone; clean the dock connector at the bottom of your phone (e.g., with a dry toothbrush); troubleshoot your usb connection (http://support.apple.com/kb/TS1286)
I know this looks like a laundry list, but unfortunately it's hard to isolate the problem without a clear error message. If the problem persists, you might try posting in the iMac or iTunes forums for other ideas. -
I am currently using a Iphone 4.I have been trying for countless times to restore my phone but error 16 keeps on popping up.This happened after i updated to the latest IOS.Does anyone have any solutions other than jail-breaking.I have never jailbreaked.I am deperate to restore my phone...Please help!!!!
Most likely a hardware failure, & if so, you won't be able to restore/activte your phone. If you've tried at least two times, & are still getting this error, make an appointment at any Apple store, or call AppleCare.
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I have an iphone5 which I have accidentally synced to my itunes...dont know whats happened but I have lost all my songs which were in my music folder.... Is there a way to recover these songs, although I have tried restoring my phone but was unsuccessful
I have an iphone5 which I have accidentally synced to my itunes...dont know whats happened but I have lost all my songs which were in my music folder.... Is there a way to recover these songs, although I have tried restoring my phone but was unsuccessful
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The error message come up on the itune screen to restore the phone but it can not be restored. Now I want just the phone to be on so I can use it!!!!
Hey!
I have tried holding down the home and power button countless of times. It doesnt respond at all. Plug my phone to a charger and hold down the power button and my phone switched on. But it said Activation Required and said connect to Itunes. As e screen remains on the connect to Itunes screen, I disconnect the charger from my phone and my phone went dead instantly. My battery is full btw. Tried connecting to Itunes through my Macbook Pro but iTunes doesnt detect my device and the apple logo flashes for about a few seconds on my phone and then disappear and then came back on again. My Iphone has been connected to my laptop for about 30 mins and the apple logo has been coming on and off for 30 minutes now and Itunes has not detect my device yet.
SIGHHH. -
I tried to reset my phone but it didnt work. I plugged it in but it doesnt do anything it just sits there with a scroller on the screen.
Try this:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I just updated my phone and it's told me to plug it into itunes and now itunes is telling me to restore my phone but, that would mean losing all my media, what do I do?
If your phone is showing the connect to the iTunes screen then you will need to reset it back to factory defaults. Prior to starting the update did you copy your purchases over to your computer's iTunes library and take a backup (either to iTunes or to the cloud) ? If you took a backup then you should be able to restore to that. If you didn't copy your purchases over then what you can redownload for free will show in the Purchased tabs in the iTunes, App Store and iBooks apps on your phone, and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes.
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I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock. How do I go about it?
Thank you for reaching out to us, Texasman. Sad to see that
you have left the VZW family, but it is definitely awesome to be able to
travel! Regarding your iPhone 5, the phone is unlocked for international usage.
Just need an active local SIM card that is compatible with your iPhone. Your local provider
may need to configure some settings under Cellular, but it should pick up signal. Just in
case, make sure that Settings>Cellular>Roaming>Voice & Data are
active.
NicandroN_VZW
Follow us on twitter @VZWSupport -
my iphone screen is broken and i wanna restore the phone but i can't because i enable the 'find my iphone' and now i cant restore it . what can i do? help me plz
There's no way to "restore" your phone, but, you can login to iCloud.com, using your computer, locate your phone, then erase it.
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