I am trying to uninstall Adobe Photoshop Elements 10 and receive a 1316 error.

I am trying to uninstall Adobe Photoshop Elements 10 and receive a 1316 error. The account already exists. What? I purchased and installed Adobe Photoshop Elements 13 and want to remove the older version. Nothing works.

Downloaded the trail versions and installed. Had to do the trial versions because I no longer have the serial numbers. Once I reinstalled, I was able to uninstall with no problems.

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Trying to uninstall adobe photoshop elements 12 on windows 8 and getting the 1500 error

Any help?

taylor_peterson92
I am not sure where John is coming from on his replies on this.
If you purchased Premiere Elements 12 from Adobe direct as an online download purchase, then you go to the adobe web site (http://www.adobe.com)
sign in, put "My Orders" in the Search field, and then follow the "My Orders" link to your program order where you should find an opportunity to download new files.
Alternatively, you can go to the following web site, download and install the Premiere Elements 12 tryout, and insert your purchased serial number into those files during installation.
Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
You need to read and carry out carefully the Note: Very Important Instructions at that web site so that you do not run into Access Denied messages.
Please let us know if you OK with the above details. If not, please do not hesitate to ask for clarification.
Thank you.
ATR

I am trying to reinstall adobe photoshop elements - got error -115

I reformated the hard drive on my HP Pavillion a6120n and am now reinstalling my adobe photoshop elements and I get an error code of -115.
How do I proceed?
Jan

At what step during the installation are you getting that error?
In general, use Task Manager to close any running applications before installing.
Ken

Uninstalling Adobe Photoshop Elements 10

Today I tried to install Adobe Photoshop Elements 10. I have Windows 7 on my computer, but I mistakenly started with Disc 1. I started to uninstall so that I could start over with Disc 2 as directed for Windows 7. However, partway through the uninstall, the directions stated that, before uninstalling, I should make sure that I had deactivated and removed any serial numbers used when installing the software on this machine. HOW DO I DEACTIVATE AND REMOVE THE SERIAL NUMBERS???

Hi,
This link will guide you through the deactivation process: Deactivate your product.
Hope this helps.

Elements 9: trying to install adobe Photoshop Elements 9 but the disc just keeps ejecting.

trying to install adobe photoshop Elements 9 but the disc just keeps ejecting. Any ideas why? Do I need to uninstall the previous installation which is not working first? help please.

Try downloading the installer from
Download Photoshop Elements products | 9, 8, 7

Trying to install Adobe Photoshop elements 8 on MAC 10.6.8

Trying to install Adobe Photoshop elements 8 (that I bought a while ago and never installed) on my MacBook Pro, Intel Core 2 Duo, OS 10.6.8.
When I insert the PS Elements Disk, a PSE page came up with Read me etc which I read. I clicked on the blue PSE folder and a window with Bootstrapper.dmg came up. I clicked on that and a window opened asking me to type in my administrator passsword to allow Setp to make changes, which I did, twice... and then nothing happened...
Is there something else I am suppose to do? OH, another mounted drive appeared in Finder with a long name... "EFBB...........". When I opened it, it had an assets folder and two .js files (whatever they are)...
What more do I have to do?

I think I figued it out... But why installations instructions didn't come up when I inserted the disk was very annoying. And because they didn't, Adobe should post th installations instructions somewhere on their support site. Not here now, which is also annoying.

Do you need to uninstall Adobe Photoshop Elements 11 before installing Elements 12?

Is it best to uninstall Adobe Photoshop Elements 11 before installing Elements 12 or not?
If so, how do you save and transfer all Albums, Folders and Tags?
If not, do they transfer automatically?
Thanks,
RJCarter

Moving this discussion to the Photoshop Elements forum.

Is it safe to uninstall Adobe Photoshop Elements 10 after installing Adobe Photoshop Elements 12?

Is it safe to uninstall Adobe Photoshop Elements 10 after installing Adobe Photoshop Elements 12? I just upgraded from 10 to 12 and wanted to know if it is safe or if there would be any issues with uninstalling and removing Adobe Photoshop Elements 10.

Yes you can, if you are happy with the way PSE12 is running.
However both apps will happily co-exist, and there is no duplication as both use the same images on your hard drive.
PSE10 also has some features now removed from PSE12 as Adobe transitions towards 64 bit applications. See my PSE12 first look link:
http://forums.adobe.com/message/5709296?tstart=0

Im trying to re-install Adobe photoshop elements and it says failure to install

I would like to say that your customer Service is the absolute worst I have ever spoken to... I am having trouble re-installing my photoshop elements 4.0 on my computer. I just used it yesterday and went to re-install it today because my computer had to be restored to factory settings. I waited 10 min and the phone hung up on me. I called back and waited 30 min and then hung up because it was taking so long. Then called back, complained to the first rep, he transferred me to another rep who transferred me and I waited 52 min for a CSR to tell me that I need to go to forums.com. This is terrible..what is there job if they are just referring people to a forum. I would love to download 12.0 at some point but I do not have the funds at this time and the 4.0 will get the job done, but it will not let me download. I need this asap for my job. I am wasting valuable time from my job and kids w/ computer problems.
Thanks
Jessica Bush

Duplicate post:
Im trying to re-install Adobe photoshop elements and it says failure to install

I'm trying to install Adobe Photoshop elements 13 Adobe Premiere Elements 13 and can't find the serial number. Where is it located? This is a dvd.

I'm trying to install Adobe Photoshop elements 13 Adobe Premiere Elements 13 and can't find the serial number. Where is the serial number located? This is a dvd.

Find your serial number quickly

My computer crashed I am trying to reinstall adobe photoshop elements

My computer crashed I am trying to reinstall adobe photoshop elements. I Have done the set up but it is saying my order number is not valid.
Please help.

Hi Matthew,
Checking your account I am able to see that you have purchased Acrobat 9 Standard and since the current version is 11, the download link has been removed from the accounts. However, Try the following Forum discussion and that should be able to resolve the query that you have.
Need a Adobe Standard 9.0 download
Cheers,
Kartikay Sharma

Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

Am new to mac. Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number. I downloaded it, so I don't have a redemtion number or a serial number. Obviously I am missing something; however I really do want to t

Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

How do i find a serial number for adobe photoshop elements and adobe premiere that i purchased in a store?

i have bought adobe photoshop elements and adobe premiere elements in a bundle pack from a store and i cant find a serial code on the box that works so if someone could help me with that, that would be great!

Hi Michael,
Please refer the following help article on Find your serial number quickly
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh

I use Adobe Photoshop Elements and Adobe Bridge. Do these come in a package together?

I'm going to update my current set up. I use Adobe Photoshop Elements and Adobe Bridge. Do these come in a package together? What would be the best way to go about this upgrade?

Bridge comes with Photoshop but not with Elements.

I am trying to uninstall Adobe Photoshop Elements 10 and receive a 1316 error.

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