I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?
I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?
Hi there pamela123456,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W.
Similar Messages
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let me know what is to be done
Restart everything and try again. Restart the iPad, quit iTunes, restart your computer....
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
What do I do when it says "make sure your network settings are correct and your network connection is active" when I am trying to update or restore my ipod?
Are yo getting a network timeout error?
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error. -
I am trying to update my iPod touch & keep getting this error message: There was a problem downloading the software for the iPod. The network connection timed out. Make sure your network settings are correct and your network connection is active. Help!
Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.
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When updating each of my devices (iPhones and iPads) in iTunes, i always get the same error message
"there was a problem downloading the software for the iPhone "Mary's iPhone" The network connection timed out.
Make sure your network settings are correct and your network connection is active or try again laterThis is common and there are literally hundreds of posts about this exact error.
Temporarily disable any Anti-Virus and Firewall software on the computer. -
Hi Everyone, been struggling all day to restore my settings on my ipod, as my little brother has put a restriction password in place and made me not able to get into Safari, iTunes, Camera which I really need. I have tried everything, resetting my proxy settings, turning off the firewall, changing my network location, ran diagnostics. Everything seems fine on that, I post below my results. I also tried restoring from the device, but with the restrictions code in place I can not do so. And everytime I am dowloading the software update before the restore it comes up with 'Make sure your network settings are correct and your network connection is active, or try again later'. I have been using google for ages and am not sure what I have missed.
I am using Windows 7 with an Acer Notebook.
DIAGNOSTICS:
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
Acer Aspire One 753
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00BCBEE0093E4EF0
Current user is not an administrator.
The current local date and time is 2013-04-05 19:32:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
Description: Intel(R) Centrino(R) Advanced-N 6205
IP Address: 172.16.42.14
Subnet Mask: 255.255.255.0
Default Gateway: 172.16.42.1
DHCP Enabled: Yes
DHCP Server: 172.16.42.1
Lease Obtained: Fri Apr 05 19:01:59 2013
Lease Expires: Fri Apr 05 20:01:59 2013
DNS Servers: 172.16.42.1
Adapter Name: {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-14 17:34:33.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Daniel Pugh's Ipod, iPod touch (4th generation) running firmware version 6.1.3
Serial Number: C3XDN3C5DCP7
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 5.0.1
Serial Number: C38GKQWZDT9Y
**** Device Sync Tests ****
Sync tests completed successfully.
Kindest Regards
Daniel (Puggy858)Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes. -
When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT. MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."
Does anyone know how to solve this tiresome problem, please!?? The update is downloaded upto 723.5MB, and is required upto 723,6MB, then the error message pops out! Tnx.I have a quick wifi connection (Mac shows it as about 35 megabits) but I couldn't get the 5.0.1 OTA to work, I had to do it via cable to my computer's iTunes - and as I was already on iOS 5 it was only a small download, basically the same size as the OTA size.
As the original poster is talking about a 730 meg download then I assume that they are still on iOS 4.3.5 or below and can therefore only download via their computer's iTunes - you need to be on iOS 5+ before you get the OTA option. -
I am trying to sync my Ipod Nano (6th Generation). I am trying to sync my Nike+ workouts, when I click "automatically send workouts" and "apply". It freezes. I have to restart my computer. When I also try to make sure I have the latest Itues updates, I get a message "make sure your network settings are correct and your network connection is active". My main question is, I want to upload my Nike+ workouts. I have an account with Nike+, and have 3 workouts waiting to be uploaded it indicates.
The following document might be worth a try with that one:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I have an IPod 4 and when I try to update my IPod it says make sure your network settings are correct and your network connection is active. How do I make it update?
Are yo getting a network timeout error?
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error. -
My phone doesn't have enough GB to update directly and when I Go to ITunes an error window comes up to tell me make sure my network settings are correct and active? How do I fix this to upgrade my phone .
<E-mail Edited by Host>Hi Diesel vdub,
Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes. -
when trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted."
Then next message "Make sure your network settings are correct and your network connection is active or try again"
iPad, Windows VistaTry rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then.
Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"
I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.
-
Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.
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My daughter forgot her passcode. Her iPod Touch 4gen is disabled. I've tried everything I've read online. I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted. Make sure your network connections are correct and your network connection is active or try again later." How can this be so hard to do? Why isn't there a simpler solution. I live 2 hours from the nearest Apple store. Any advice you may offer would be very much appreciated.
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
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