I am trying to upgrade Mac OSX from 10.7.4 10 .7.5 .But, the grey screen is coming for hours. What should i do?

i am trying to upgrade Mac OSX from 10.7.4 10 .7.5 .But, the grey screen is coming for hours. I pressed the alt key and was taken to options viz. Restart to install MAC again, use time machine. I don't have back-up and so restarted to install MAC again. Can i cancel this now. I want my data to be secure. What should i do?

If you cancel an install there's no telling what state it will leave your Mac in. Let it finish or fail.
Then get a disk, it can even be a pocket drive if it's large enough and back up all your own data.
After that, boot up holding command-r keys into your Recovery Volume.
The screen should give you these choices...
Restore from TM backup
Reinstall Mac OS X
Get help online
Disk Utility
First run Disk Utility Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed". Then, choose Reinstall OS X.

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Post your question in the forum for Adobe Acrobat.

I am not able to turn off voice over. I have tried to do settings - General - Accessibility - VoiceOver and then triple clicked it but the VoiceOver won't turn off. What can I do? I have even tried to reset the machine keeping the data, no use.

I am not able to turn off voice over. I have tried to do settings -> General -> Accessibility -> VoiceOver and then triple clicked it but the VoiceOver won't turn off. What can I do? I have even tried to reset the machine keeping the data, no use.

A few people have reported problems with the hand gestures since IOS 8. It's not normal, I have don't have the problem on my iPad 4. I doubt it's a major problem but if it happens regularly I'd have it checked out by the Genius bar at the Apple Store.

I recieved an email from itunes stating that someone was trying to use my apple acct. I then emailed apple but the email address was not apples. What should I do?

I recieved an email from itunes stating that someone was trying to use my apple acct. so I was going to email apple but noticed that the email address was not apples. What should I do if anything? Thanks

dont give your password. in fact change your apple id password. treat the email as spam/phishing
Peace, Clyde

I am trying to update to OS X 10.5.8, but the progress bar has stalled for hours.

I've tried restarting the update but it just goes back to the progress that it achieved before and then stalls again indefinitely. How can I completely restart the update and this time get it to complete it without stalling?

Just to add to BD's good advice:
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US

I think my mac is infected with a virus, every time I use the internet pop up pages appear constantly what should I do?

I think I may have accidentally opened an email attachment which was fake. Ever since I did this my mac constantly opens pop up pages with ads every time I click the mouse. I have checked in preferences and it says pop up pages are blocked but still they keep appearing. How do I stop this?

You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Logic Studio 2.0 purchased off Ebay... came with Logic Express 9 upgrade instead of full version, serial works to unlock registration but seems wrong and perhaps a loophole. What should I do?

I purchased what was advertised as a Full Version of Logic Studio 2 off ebay. It ended up being Logic Studio Pro 2 Upgrade and came with a copy of Logic Express 9 upgrade which did unlock the installation. I didn't realize it was the upgrade version til I saw the sticker in the upright corner of the box post installation. I feel like this is a loophole and not a legitimate installation now. Is this legit or should I acquire a full copy of Logic Express? The seller continously tells me that it's 100% legal and legit, etc.. I have already demanded he should send me or reimburse me enough to acquire a legitimate copy of Logic Express that supports the upgrade. Am I right in doing so? Or is it okay to use the Logic Express 9 upgrade copy to upgrade to Logic Studio Pro 2? Doesn't seem right. I'm very confused and would love some advice. Thank you in advance.

The Logic Express 9 upgrade package requires you should own Logic Express 8 Full.... for that to be a legal use of the Logic Express 9 upgrade serial which then you could use to register LP9/Logic Studio 2.0 upgrade package using the LS2.0 upgrade serial..
This is an apparent loophole, in my opinion, that is being exploited by the seller....
However, when in any doubt with anything regarding possible legal issues... contact Apple directly and ask them for their advice/opinion on the matter.
http://www.apple.com/contact/
Cheers!

I just downloaded the new OX update Maverick yesterday and now my Mac Pro is starting to heat up extremely fast and the fan just gets obnoxiously loud. What should I do?

Any help would be great

Start with a SMC reset:
http://support.apple.com/kb/HT3964
Ciao.
If there is no difference, try the other suggestions in this discussion:
https://discussions.apple.com/message/23507699#23507699
This may be a bug in Mavericks.
Message was edited by: OGELTHORPE

Tried to upgrade to osx 10.9 from 10.7 and I didn't notice that it downloads in the launcher. I turned my mac off and ever since then it has glitched out and will not download no matter what I do. I have had it for 3 years which is out of warranty.

Tried to upgrade to osx 10.9 from 10.7 and I didn't notice that it downloads in the launcher. I turned my mac off and ever since then it has glitched out and will not download no matter what I do. I have had it for 3 years which is out of warranty. It now has a blank bar under the launch pad and no matter how many times I try re-downloading it or restarting my computer it does not work. I use too play starcraft and other games on this computer although new patched/updates have made it that I can no longer do that now. Really frustrating having to deal with this especially after buying this computer upfront and now out of warranty.

Go to your Applications folder and find a file called "Install OS X Mavericks". Send it to the trash and delete it. Then try the download again.

HT5527 When I go to system preferences (to upgrade Mac OSX) There's no icloud icon. There's a mobileme icon that has an Account Status error. What do I do from here?

When I go to system preferences (to upgrade Mac OSX) There's no icloud icon. There's a mobileme icon that has an Account Status error. What do I do from here?

Note that the method for paying to continue your complimentary storage isn't entirely intuitive:
If you wish to continue your current storage level, the instructions are here:
http://support.apple.com/kb/HT5527
Scroll down to 'How do I purchase my current plan?' and expand the section applicable to your computer or device.

Trying to update from Mac OSX 10.7.2 to 10.7.4 via the Updater. Update Not Verified?

Trying to update from Mac OSX 10.7.2 to 10.7.4 via the Updater. Getting a message half way through the download stating the updated "could not be verified. It may have been corrupted during downloading." Any ideas for picking up the latest Update?
Uploading screenshot.... any advice appreciated.
Matt

Either try redownloading or try downloading the standalone updater: OS X Lion Update 10.7.4 (Client Combo).
Such errors may be caused by glitches in your Internet connection or because of hard drive problems. I suggest you try the following:
Repair the Hard Drive and Permissions - Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the main menu. Select Restart from the Apple menu.

I was trying to upgrade to OSX 10.9 but during the upgrade when the download got to 2.6gb /5.29gb message "an error occurred" appeared and since then i have been un able to upgrade, what can i do.

I was trying to upgrade to OSX 10.9 but during the upgrade when the download got to 2.6gb /5.29gb message "an error occurred" appeared and since then i have been un able to upgrade, what can i do.

If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards.

Problem: this mac is not reading an excell file after upgrading to yosemite.   My Mac is from 2009, it use to work perfectly but it wasn´t able to open some apps, thats why i upgrade it.   Now it once i donwload the zip it appears with an ".ods" ext

Problem: this mac is not reading an excell file after upgrading to yosemite.   My Mac is from 2009, it use to work perfectly but it wasn´t able to open some apps, thats why i upgrade it.   Now it once i donwload the zip it appears with an ".ods" extension
i even already download a link
http://www.microsoft.com/en-us/download/confirmation.aspx?id=44026
which i read on another support page... but it doesnt allowed me to install it cause it says that i already have the disk of this program....
Im afraid to erase it and not being able to get it back...
What can i do!??
Thanks in advance for this kind answer!!!

fsolution wrote:
Problem: this mac is not reading an excell file after upgrading to yosemite...   Now it once i donwload the zip it appears with an ".ods" extension...
If the "it" refers to a compressed (zipped) spreadsheet that you downloaded, the ".ods" extension is used by LibreOffice and probably OpenOffice (which are free versions of MS Office) for spreadsheets, which would suggest that wherever you're getting that "Excel" file from has switched to one of those programs. I've tried opening an .ods file from LibreOffice using MS Office 2013 for Windows and it does open though with a warning that some things have been changed. I don't know if Office for Mac can normally open .ods files. But if your need is to just open .ods files, take a look at LibreOffice.

I'm trying to upgrade my desktop from 10.5.8

I'm trying to upgrade my desktop from 10.5.8 to sync with my new ipad. I just got a ipad 4 and I can't setup itune until I upgrade the os?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I am trying to reinstall Mac OSX, but my computer does not read installation cd

Hello, I am trying to reinstall Mac OSX, but my computer does not read installation cd. After restart, I hold C but either eject cd or doesn't read and computer boots up normally. I even ordered a new pack of installation cd, but still the same problem. Is there anybody can help me fixing this issue, because my Macbook pro has lots of software problem and when I spoke to tech, they said it needs to reformat and reinstall the OSX to solve all my problems. Please help me to reinstall my OSX!

Possible solutions:
You need to hold the c key down before booting
You need to use the built in keyboard, you have other hardware connected
You need the machine specific 10.6.4+ disks for that machine, the retail 10.6.3 disks won't work
There is a firmware password on the machine preventing the at boot key command functions
Try the option key for Startup Manager to boot from the disk, right after the "bong"
Your Superdrive lense is dirty or not operating, other hardware issues
You have malware of some sort

I am trying to upgrade Mac OSX from 10.7.4 10 .7.5 .But, the grey screen is coming for hours. What should i do?

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