I am trying to upgrade my Creative Suite 5 to Creative Cloud but am being told that I do not qualify for the upgrade, does anyone know why?
I am trying to upgrade my Creative Suite 5 to Creative Cloud but am being told that I do not qualify for the upgrade, does anyone know why?
If you have the Education version you do not qualify due to the LARGE Education discount
Similar Messages
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I'm trying to download a free trial of InDesign but when I click the download button, nothing happens...does anyone know why? Thanks.
Hello,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
And if it doesn't work still after that, as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter -
I ned help please, I am losing storage space on my iPhone 6 and I am not downloading anything nor upgrading but still my storage dwindles literally by the hour , does anyone know as to why and if so how to stop this please and thank you.
Did you tried any of these basic troubleshooting steps?
Restart / Reset
http://support.apple.com/en-us/HT201559
Restore from backup
Restore as new
http://support.apple.com/en-us/HT201252 -
When trying to update or purchase Apps I am being advised my account is not valid for the UK Store and I must switch to the IReland store. How do I do this?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you will be located.
8. Tap "Done". -
after restoring my laptop pc to factory settings i noticed my itunes was also removed ever since then i have been trying to install again and ive been having problems, for instance it first said that something named "mobile device service" wasn not installed properly so i went to control panel and had it installed again. Then i ran itunes and everything seems to work but i plug in my iphone and itunes wont sync it nor is any of my apps or music in it. my iphone does show up but other than me being able to see the front page where it shows my basic iphone info it wont do anything else... does anyone know why my itunes wont sync my iphone? usually when you plug in a phone it should ask to sync.
after restoring my laptop pc to factory settings i noticed my itunes was also removed ever since then i have been trying to install again and ive been having problems, for instance it first said that something named "mobile device service" wasn not installed properly so i went to control panel and had it installed again. Then i ran itunes and everything seems to work but i plug in my iphone and itunes wont sync it nor is any of my apps or music in it. my iphone does show up but other than me being able to see the front page where it shows my basic iphone info it wont do anything else... does anyone know why my itunes wont sync my iphone? usually when you plug in a phone it should ask to sync.
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Does anyone know why my music wont play on my 7th generation iPod nano? I've tried resetting it already but that didnt work. Can someone please help.
I would to a Restore. Select the iPod in iTunes. Go to the Summary tab for the iPod. There is a button there to do a Restore. This will erase the iPod, re-install its software, and set it to default settings. After Restore complete, try playing songs on the iPod again.
If THAT does not fix the problem, and it's not bad headphones (since you also tried the "speaker"), there is probably a hardware problem on the iPod. All 7th gen nanos are still under warranty. If you have an Apple Store nearby, you should take it to the store's Genius Bar. To minimize waiting, you can make a reservation on store's web page.
http://www.apple.com/retail/ -
i just upgraded from snow leopard v10.6.8 to os x mountain lion and my scroll bar has disappeared on all my applications on the internet. does anyone know a patch to get the scroll bar to work.
Open General preferences in System Preferences. You can set the desired scrollbar behavior there.
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I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.
someone swapped upgrades. Phone could have been sold For quick cash.
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Does anyone know why since upgrading to ML notes are not visible in Time Machine. They used to be part of mail and could be recovered from Time machine but since ML I don't seem to be able to access notes in Time Machine. Any help would be useful.
Welcome to Apple Communities
Mail doesn't support notes. If you use iCloud, you have them in it because Notes is an application -
Every time I've tried to download application always showing that my account not valid for the uk store.You have to switch to the emirate store.How to do it?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you will be located.
8. Tap "Done". -
Does anyone know why I keep gettin an "unknow error" message in pages when I'm trying to export a file to a word doc?
Do you have a backslash / or other Windows illegal character in the name for the file?
Peter -
I am trying to view my pay stubs online but nothing happens when I click on the link. Does anyone know why, I never had a problem viewing them with my pc?
Nobody knows why because you have not provided sufficient information. Web site? Browser? How do you see your pay stubs online? Company web site? Unsecure?
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With the latest upgrade to iPhoto, Keywords no longer display under the photo, even when Display Keywords is turned on. Does anyone know why?
Keywords have been moved into the Info tray at the right. Don't know why it was changed. You can send a request to change it back to Apple via http://www.apple.com/feedback/iphoto.html.
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I purchased the Killers new album and for some reason now my computer says it can't find the files. So I tried to download the album again off my iTunes acount but the cloud button won't appear. Does anyone know why this is happening?
These are user-to-user forums, you are not talking to Apple here.
Audiobooks (and ringtones) are currently a one-time only download. I believe that they are all supplied to Apple by audible.com, so I assume that it's them who are requiring the one-time only download restriction. To get it onto your other devices you will need to sync it via a computer. Depending upon what country that you are in, Audible.com have their own app (Audiobooks from Audible) so you might be able to buy direct from them, though I don't know whether you can buy within their app or download audiobooks directly from them within the app e.g. whether they need to be copied via a computer. -
i'm trying to redeem my itunes gift card and i get the message "session timed out." does anyone know why i'm not able to redeem my card and why i get this message in stead?
I've been having the same issues too, and thought it was just my outdated computer or account?!
Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above: Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable. I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers?
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