I am trying to upgrade my iPhone 4 to the latest iOS via iTunes, but I keep getting a message saying that an error [-5000] occurred and continuing will delete all content on my iPhone. What's the solution?
I am trying to upgrade my iPhone 4 to the latest iOS via iTunes, but I keep getting a message saying that an error [-5000] occurred and continuing will delete all content on my iPhone. What's the solution?
okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on?
Similar Messages
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about a month ago i tried updating 10.6 but it wouldnt work, so i then uninstalled itunes and ever since then i havent been able to reinstall it. i read somewhere online that i need to "check my disc" on my computer. i did that about 10 minutes ago and i still am having troubled. i really need help!
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards. -
I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.
USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing. -
Hello - I am trying to update my Iphone 4 from its current Ios (4.3.3) to the latest Ios (7.x.x?). I currently do not sync using icloud, and have only started syncing to my itunes today.
So far, I have backed up my Iphone using Itunes, transferred all my purchases using Itunes, and imported all my photos using Iphoto.
Then clicked on my Iphone in the left hand Column and in the screen that appeared found the "Update" button. Next to the update button read "A newer version of the iPhone software is available (version7.0). To update your iPhone with the latest software, click Update."
I then clicked the "Update" button and a pop-up message reading "This version of iTunes (10.6.3) is the current version." appeared.
Please advise why this happened, and how I should go about restoring and updating this Iphone.
After updating to the latest IOS, my next step will be to sign up for iCloud.
Thanks clever mac folk!Hello hsielglad,
Thank you for your question. iTunes 11.1 is required to update to and sync with iOS 7. If you are still running iTunes 10.6.3, I recommend trying to obtain the update by going to the iTunes menu and selecting Check for Updates.
iTunes: How to install the latest version
http://support.apple.com/kb/HT5654
If you continue to get the message that iTunes is up to date, you can download the latest version of iTunes here:
Download iTunes
http://www.apple.com/itunes/download/
Once the file downloads, double click on the installation file that downloaded to initiate the installation.
Best,
Sheila M. -
I'm trying to restore my iPhone 5 to the original settings because it did not sync my contacts from my last phone (it synced from my husband's phone instead). I am trying to delete everything so I can back it up from my previous phone and not my husband's. I keep getting a message saying that files were corrupt so it couldn't restore settings. Ideas?
I tried following the instructions listed in the following thread:
https://discussions.apple.com/message/19512128#19512128
but have still been unable to backup data using the third party software.
TouchCopy tells me I have no photos or Video ad won't alllow me to copy any of the critical files e.g. Notes, Calendar, Contacts, Messages, etc.
Anyone have any other suggestions for backing up my iPhone? Or help using TouchCopy?
If I am ever able to get TouchCopy to work, should I be using Copy to iTunes or Copy to PC option?
Thanks! -
How do I fix the compatibility issue between my iPhone 4S with iOS 7 and my Pioneer car stereo? There was no problem with iOS 6, but now I get a message saying "this device is not compatible" and so I can't use Netflix for example. How do I fix it?
This is a typical response from the manufacturer. Did you try the fix that Lawrence mentioned. When Apple or any other phone manufacturer update phone software, they have the latest Bluetooth installed. It is usually the problem with the radio manufacturer that they devices are using the older Bluetooth protocols. You can try this support document http://support.apple.com/kb/TS3581 and see if anything there helps, but generally it requires the radio manufacturer to update their firmware.
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I try to download a mobie or tv series on the latest itunes and it says that an error "-45054" occurred and i don't know either what this is or how to fix it. Someone help me please!!!
MacBook Airs won't run Classic.
iTunes errors may best be isolated by one of the iTunes forums below:
https://discussions.apple.com/docs/DOC-2463 -
My Macbook air keeps getting a message saying that the startup disk is full. I don't have picture, music, or movies on it. Im not sure whats wrong with it.
The first step is to check and see how much space really is there. From the desktop right click on the drive in the upper right corner (at least it's there by default) and select "Get Info" to see how much space it reports as free.
It's not just media files that eat up disk space, though they are often a major contributor. Do you happen to be running one of the virtual machine programs (Parallels or VMWare Fusion)? When you create a guest drive there you normally have a fairly decent amount of disk space dedicated to it and that can fill the drive.
As well, a quick fix that may buy you some time is to empty the trash if you've not done so recently. Click on the trash folder in your dock and then in the window that comes up select the option to empty the trash.
If you can free up some space, there are programs that will help you find what files and directories are using disk space. I've used Space Gremlin (in the App store) for that sort of thing, though there others. If you run that sort of utlity you'll get some idea about what is really eating up the drive space. -
I have tried several times to install iTunes update 11.1.4 on my PC. I get a message saying that install was not successful and an error message of MSVCR80.dll not present, Error 7, (Windows error 126). I am told to reinstall iTunes, but nothing changes. What next? I've not had this problem with other updates requested by Apple.
I have also had the same problem with my Win 7 32 bit computer. I had great help from Apple techs in Montreal and Orlando for 2.5 hours. They helped me remove every trace of Apple products and clean the registry in two different ways. Each install gave the same problem! If Apple techs can't fix it (on some of our machines) then we are really in trouble. They promised to raise it with the "engineers" and get back to me with a solution. I am waiting and hoping. Otherwise maybe version 11.1.5 will have a fix ??
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Hi, I have just set up iTunes in my new computer and have 'synced' my iphone, however, my apps have not synced, I keep getting a message saying that this computer is not authorised to sync the apps even though I have authorised it. I don't know if the issue is the fact that I had to set up a new apple ID? Any suggestions would be appreciated. Thanks
The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]] -
I have the latest version of Pages 5.2 but I keep getting a message saying I must download the newest version to open my file, has anyone else had this problem?
You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.01 can not open Pages 5.2 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Once opened and saved in Pages 5.2 files can not be opened in Pages 5.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter -
I've been working on our church website and all of a sudden this week, my computer will not connect to the site. I keep getting a message saying that the the connection to the server was reset while the page was loading. Does anyone have any ideas of how I can fix this?
The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]] -
I use Firefox 6.0.2. When I shut the browser and try to reopen it I get a message saying that Firefox is still running and that I should reboot. This happens constantly. Why does this happen and is there a way around it?
There are a few possible causes for that error, for details see [[Firefox is already running but is not responding]].
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I have an ipod touch (4th gen) and just bought a clock/charger/player. It says I need ios 4.3. I keep getting a message saying I can download ios 6.? but that it will wipe everything off my ipod. Is there any way to get the ios without wiping out my files?
There is no supported method to "downgrade" iOS on any device. If you update, you will get the latest iOS for your device, which will be iOS 6.1.3. You cannot go backwards to iOS 4.3
If you have never backed up in either iCloud or iTunes, then upgrading to iOS 6.1.3 will involve restoring your device as part of the upgrade. Without a backup to restore from, you will loose everything that is on it.
You should first connect to iTunes with your computer, sync your device without upgrading and create an up to date backup of everything. Then use the upgrade option in iTunes to update your iOS.
However, if the dock device strictly requires iOS 4.3, it will not work, as you cannot downgrade iOS. There simply is no mechanism from Apple to do that. -
Help me please?
I am trying to get my iPhone 4 to update to version 5 but each time I connect it to my PC and update, or even restore I keep getting a message saying "cannot connect to update server"
Any suggestions??Hope you already found a solution, if not try this:
https://discussions.apple.com/thread/3928478
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