I am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

i am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

Similar Messages

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

When you forget your security questions and they ask to send an email to another email address ... How do you change that email address If its no longer in use?

When you forget your security questions and they ask to send an email to another account to recover the security questions ...how do you change that email?

You won't be able to change your rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570

When trying to download an APP, it's requesting answers to 3 security questions and it hangs up the iPad when clicking the drop down for the questions...any ideas?

When trying to download an APP, it's requesting setup for answers to 3 security questions and it hangs up the iPad when clicking the drop down for the questions...any ideas?

Had to do a hard reboot on the iPad and we were able to get the questions to pop up. Now it's just slow downloading the apps.

Have forgotten answers to security questions and no longer have a backup email account

I have forgotten answers to my security questions and no longer have a bakup email acc. what do I do?

If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104642)

I accidentally created an iCloud account using the wrong email address for my username - I already have an iCloud account with a different email address username. Is there any way I can merge these accounts?

I just upgraded my MacBook from OS X 10.6.8 to Mountain Lion so that I could stream from my other devices (iPhone and iPad) to my MacBook. After making it through the upgrade process, I realized that I used the wrong email address for my iCloud username when starting up on the MacBook. My iPhone, iPad, and iTunes are under my Hotmail email address and I accidently used my Gmail email address for the MacBook. Is there any way I can merge these two icloud accounts together? I tried changing my account information to add the other email address, but wasn't allowed because another account was using the name (duh). If I can't merge them, how could I change the MacBook from the Gmail address to the Hotmail address so that all my devices are on the same icloud account? It'd be nice if I could keep the free 5GB of storage that comes with my purchase of the software, but I'd rather lose the storage than not be able to stream.

To change accounts on your Mac, go to System Preferences, sign out of the current account, then sign into the new account. When you sign out of the current account it will delete synced data from your Mac. Assuming your data (such as contacts, calendars, etc.) is in the other iCloud account, it will be synced to your Mac when you sign into this account.

My daughter created an itunes apple id but gave the wrong email so now I can't go to the email and verify her itunes account. I tried to create a new email with the email she put in and I can't because its already taken..,..help

My daughter created an itunes apple id but gave the wrong email so now I can't go to the email and verify her itunes account. I tried to create a new email with the email she put in and I can't because its already taken..,..help

Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy

I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.

I'm trying to set up a iTunes allowance account for my 11 year old daughter, I set up the account but put in the wrong email address, now it's trying to send the verification email to an old addy I no longer have access to. Help.
I've tried looking at my own itunes account but I cannot seem to find the allowance account, it says I currently have zero allowance accounts.
All I want to do is change the assigned email address.

Who is the email provider? Not all accounts can be set up as POP3

Hello .. i own icloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is diffrent from my alternat email, because i can't use my credit

hello .. i own i cloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is different from my alternate email, because it's my 1st usage for my credit and i can't accomplish it without using the secret question ..please help

Hello, yehyakov.
Thank you for visiting Apple Support Communities.
I understand that you want to reset your security questions for your iCloud account. Here is an article that will provide multiple options to help you with this.
If you forgot the answers to your Apple ID security questions
http://support.apple.com/en-us/HT201485
Cheers,
Jason H.

Trying to erase settings from my old iphone but when I have to enter my itunes ID password the old email address is displayed. How can I change this to my existing itunes account so I can reset this phone? Thank you.

Trying to erase settings from my old iphone but when I have to enter my itunes ID password the old email address is displayed. How can I change this to my existing itunes account so I can reset this phone? Thanks in advance.

I know it sounds weird, and that is the reason I posted my question. Because my case is not like all the ones I've found online and it's confusing. I added a screen capture of my itunes with my old iphone (the one that houses my playlists) connected to it.
My playlists "ARE" in my iphone 4s. They are still there even though they do not show up when I plug in to itunes in my computer.
When connecting my phone to itunes on my macbook, the playlists do not appear anywhere in itunes. I have found my connected iphone icon, I have clicked on the arrow next to it and it does pull up the standard lists that come with the iphone/itunes: Music, Movies, TV shows, books. That's it! below that is "Genius" and below "Geniuns" is "PLAYLISTS" but the only playlist of mine that shows there is one that I created several years back titled "90's music" and that one I created it on my computer, not my phone. Under "90's music" there are also other standard playlists that itunes automatically adds.
Does anyone else have this issue or know how to get around this. I am starting to think that I am going to have to recreate these lists on my computer

I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do?

I forgot my security questions and do not have a rescue email. My account was created in Chicago in 2011, but I live in Iraq. What shall I do? By the time I was there a bought a macbook pro, an iPad and a gift card. I used all the credits. but the previous week I recharged my Apple Id with a $100, but when I try to buy suff . It is asking me my security question which I do not remember. I tried everything. The last option was to contact you.

Nobody on these boards can reset your security questions. Click here and contact Apple.
(121932)

When I attach PDF to an email, it uses the wrong email address

I recently added an email account to my Outlook. It is not the default email account, but Acrobat defaults to that address whenever I attach a PDF to an email. Within Acrobat, the Identity under Preferences includes the correct email address. My MS Office applications use my correct, default email address when send from them. In Windows, the correct email is set at the default email and Outlook is my default email application. It is only Acrobat that defaults to the wrong email account. How can I fix this?
I am using Acrobat 9 Standard
I attach PDFs to email my clicking on the envelop icon. A new message in outlook automatically opens, but the "From" field in the new email message contains the wrong email address. I have also tried File/Attach to Email with the same results.

Hi Tricia Kritzberg,
Tricia Kritzberg wrote:
I recently added an email account to my Outlook. It is not the default email account, but Acrobat defaults to that address whenever I attach a PDF to an email. Within Acrobat, the Identity under Preferences includes the correct email address. My MS Office applications use my correct, default email address when send from them. In Windows, the correct email is set at the default email and Outlook is my default email application. It is only Acrobat that defaults to the wrong email account. How can I fix this?
I am using Acrobat 9 Standard
I attach PDFs to email my clicking on the envelop icon. A new message in outlook automatically opens, but the "From" field in the new email message contains the wrong email address. I have also tried File/Attach to Email with the same results.
You are facing this error because Outlook is your default email Client and you have configured it for different e-mail Address than the one which you intend to send mail from.
So i would recommend you to either Add the other e-mail account( The one from which you want to send file) in outlook so that you have a choice while sending the file.
OR
You can remove the currently configured e-mail account from outlook, and reconfigure outlook for that e-mail address which you want to use for file sending purpose.
P.S.- Acrobat will always use the e-mail address associated with your Default e-mail Client ( Outlook in your case.)
Hope that answers your question. Please revert back for any other query or assistance.
Regards,
Rahul Tyagi

I am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

I signed up with the wrong email so i can't verify and continue, so i tried to uninstall and reinstall again but after open it still ask me to verify the wrong email. what should i do?

i signed up with the wrong email so i can't verify and continue, so i tried to uninstall and reinstall again but after open it still ask me to verify the wrong email. what should i do?

I haven’t been in this situation, but can’t you just change your account settings and use a different e-mail or maybe add another secondary e-mail to use for verification?

I am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

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