I am trying to use my adobe premiere elements 12 and when I go to click on a "new project" it takes me to the sign in page. Once I type my information in and click on "sign in" a little 'thinking circle' pops up and it just keeps spinning

I am trying to use my adobe premiere elements 12 and when I go to click on a "new project" it takes me to the sign in page. Once I type my information in and click on "sign in" a little 'thinking circle' pops up and it just keeps spinning but it never ends up doing anything. Please help me with this issue. I really need to get this project started like yesterday. Thank you.

dplum12
What computer operating system is your Premiere Elements 12 running on? Did you have the opportunity to update 12 to 12.1 Update yet using an opened project's Help Menu/Update? If not, please do so when you get the opportunity.
For now I will assume that your computer is Windows 7, 8, or 8.1 64 bit. Please try the following suggestions to overcome your Premiere Elements Sign In issue.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
and, if you get any messages about Internet connect and the computer clock, please review the following
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Please let us know the outcome.
Thank you.
ATR

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