I am unable to access songs that were bought using old email addresses. The addresses no longer exist. How can I fix this?

I cannot listen to music that I purchased from I tunes years ago, using various email accounts, and various computers. I no longer have those email accounts, so I cannot access the password retrieval from them. I also tried the security questions, and I tunes won't let me access the music that way either. What do I do? All the account names I ever used have been with my name and personal information. Is there someone I can call?

Why are there multiple accounts? Simply change the email address associated with the account when changing email accounts for whatever reason.
If you are no longer able to access the account and cannot log in using the Apple ID, contact iTunes Customer Support via Express Lane.

Similar Messages

I attempted to download a song. It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

Hello Whitney262,
Thanks for using Apple Support Communities.
I would go ahead and make sure you can first download the content, then remove the song from your iTunes Library, and download again from your iTunes past purchases. The article below will walk you through the entire process:
Download past purchases
http://support.apple.com/kb/ht2519
Take care,
Alex H.

I can't sync my songs from my library, it tells me there is a duplicate file name, how can i fix this?

i ca't sync my songs from my library, it tells me there is a duplicate file name, how can i fix this?

You need to buy a Mac OS X 10.6 DVD.
(92312)

My iphone5 thinks that my headphones are plugged in even when they're not. How can I fix this?

My iphone5 thinks that my headphones are plugged in even when they're not. How can I fix this?

Try inserting and removing headphones in succession 6-7 times.
If this does not work, take it to an Apple Store or Apple Authorized Service Provider and have them evaluate it.

When I start up the computer, the dialogue box opens and saying that the procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll. I redownload itunes, but the problem still persists. How can I fix this?

When I start up the computer, the dialogue box opens and saying that the procedure entry point splite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll. I tried to fix this problem by redownloading itunes, but the problem still persists. How can I fix it? thank you.

With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "SQLite3.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "SQLite3.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
Good Luck

ITunes is telling me that I've already authorized 5 computers and that i have to de-authorize one to play my music! How can i fix this when the only computer I've authorized is my own.

What I think has happened in the past 5years I've been using iTunes, I've cleaned off my hard drive 5times and saving all my music in the process. Each time I start over iTunes asks me to autherize that particular computer, but that computer/OS doesnt exsist anymore. How do I fix this?

Read here since you are a Windows 7 user...
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

I would like make 3D text and panel that controls the bevel is missing. How can I fix this?

I was making 3D text, and when I went to create a new project, I had written out my text and made it 3D but the panel that controls the bevel wasn't available anymore. How can I make this panel visible?

Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
Click the "Restore Default Set" button.
* http://kb.mozillazine.org/Toolbar_customization

When I try syncing to my Ipod nano, it will only let me sync songs that have been downloaded onto my computer (not my icloud music). How do I fix this?

This is really annoying. When I try syncing, it shows the four songs that have actually been truly downloaded on my computer, and it wont let me change it. What does I do?

iDevices are not backup devices.
Copy the ENTIRE iTunes folder from the old computer to the new computer.

HT201303 when I try to do updates in the app store it keeps asking for my credit card info and telling me that my "security code is invalid". it obviously isn't. how can I fix this issue?

I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank you

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

Bought 2 Cd's on iTunes and it only plays the first 30 seconds of some songs on the album when listed as longer. How can I fix this?

I bought a few CD's from the iTunes store, Incubus Morning View and Make Yourself. Half of the songs on there play for the full length and the other half only play for about 30 seconds when listed as the full song. Is there anyway to fix this or re-download the songs?

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support. Do this also if the iTunes LP package itself won't work properly.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Updated to ios 5.0.1 but the icloud doesnt recognise that I bought any music on my ipod touch before I updated, how can I get this music back?

So, pretty much, I hadnt updated my ipod for quite sometime...and it wouldnt let me take music from my ipod onto my computer (now running the latest itunes) When I finally decided to update everything, the information about icloud said that it could download previously purchased music etc. So, I figured it would all be fine, as I assumed all my music, as Ive always used the same account, would overall be saved onto that in someway or another, and it could at least make it realise that Ive already downloaded things? so, I updated, my ipod was wiped except for photos, and now I cant get any of my previously purchased music, videos, or apps....however...I really care about the music most of all. I've read help sections millions of times...but I cant find any that acctually help me (none of the apple ones I have found have even mentioned the fact that theres NOTHING in the purchased bar) I tried downloading something else and that works fine on this new 'icloud' thing. Pretty much, I am acctually terrible with technology...and I probably should never assume things ever again...but if you have any idea what I could do to help me...that would be much appreciated!

get the order number from itunes account "Purchase History" & then send a mail to itunes store from following website. www.apple.com/support/itunes/ They will provide you exception to redownload because its Apple's problem

I tunes match will not upload 800 songs on my pc and it crashes everytime i try to update it, how can I fix this?

I am having trouble uploading all of my music for Itunes match. When i try to update my itunes match my itunes program crashes at the third step every time. I am unable to upload around 800 songs onto my itunes match and would like to know if there is a solution.

1. Try and delete stalled Podcast
2. Sign out of Apple ID>Reboot>Sign in again

HT1660 I I had to get my ipad2 replaced as cracked. Bought replacement in apple shop but when I got home the transfer of data that assistant did from old iPad to new was not available. How can I get this back

Can someone hep I've lost all music and photos from m ipad2 after it was replaced. Previous iPad2 dropped and cracked so had to buy new one. I also tried to sync my iPod to my computer as had photos and music there but keep getting message that my ipos all be erased as I have another account which I don't. Anyone help.

If your old iPad had been Synced with your iTunes, it would have created a Backup.
Connect your device, right click iPad under "Devices" on iTunes left Pane and select "Restore from Backup...."
Then select the last backup from your old iPad (determine from Date n Time)

HT1527 Can't access iTunes store. I continue to get an error message with # 306. How can I fix this problem. I have tried the suggestions of Apple.

I continue to get error 306 when trying to access the iTunes store. I have tried the numerous things listed by Apple to no avail. Does anyone know how to resolve this issue..

Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT4528 i updated my iphone4 and now my screen colors were all changed or inverted i guess you could say.. how can I fix this

I updated my iphone4 and now when it turns on all the colors are inverted
I tried to reset the phone but it did nothing
i have no idea how to change the colors back to normal

Thank you so much brad805
I had no idea it was that easy to fix I thought I'd have to get a new phone
I even tried to restore everything.
Thank you again

I am unable to access songs that were bought using old email addresses. The addresses no longer exist. How can I fix this?

Similar Messages

Maybe you are looking for