I am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.

am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.

The optical drive has probably failed. It's a fairly common thing with these slim SuperDrives. Does it read any discs you put into it? You can try resetting the SMC and pram but I'll be surprised if it helps.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on
Resetting PRAM and NVRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

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HT1555 i just got a new apple tv but for some reason the remote only worked for about a min. and than it wount work at all. i tried to pair and unpair but nathing works but when i press a button the light on the apple tv turns off. what should i do?

i just got a new apple tv but for some reason the remote only worked for about a min. and than it wount work at all. i tried to pair and unpair but nathing works but when i press a button the light on the apple tv turns off. what should i do?

Have you held the menu and left arrow together for 6 secs ? (I think you have from what you say).
Also try unpowering and restarting AppleTV.
AC

No IP address, everytime I'm close to my mums mac running off the same wifi, it's giving me this error. I can trouble shoot for about 3 mins and fix it, but it just keeps happening and I need a permanent fix for it. Any help?

No IP address, everytime I'm close to my mums mac running off the same wifi, it's giving me this error. I can trouble shoot for about 3 mins and fix it, but it just keeps happening and I need a permanent fix for it. Any help?

this is what you need to do to exclude everything apart from desktop.
on time machine preferences, click on Options
click plus sign, on the new window, click macintosh HD
do a Control + A then deselect users then click okay
go to options again, plus sign, go to users, control +A then deselect your user account
go to options again, plus sign, go to your user account, control + A, deselect desktop
start the back up.

IPad mini hangs on the Internet. Will not start. Have rebooted the home and on / off. There is internet in the house (using it now). Getting the message: Safari can not open the page ...... What do I do?

My IPad mini hangs on the Internet. Will not start. Have rebooted the home and on / off. There is internet in the house (using it now). Getting the message: Safari can not open the page ...... What do I do?

Try this:
1. Close all inactive apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down for about 10 seconds until you see the Apple Logo.

My sons ipod says disavled for 22,807,916 min and will not allow me to restore what do i do? it says on the computer that we have to enter password but it will not even show the slide to unlock part. and he does no know the password.

my sons ipod says disabled for 22,807,916 min and will not allow me to restore it. on the computer is says that i have to enter his password but the slid to unlock is not even of the screen, HELP!!!!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My Ipad Mini with retina display has crashed and will not restart.

My Ipad Mini with retina display has crashed and will not restart.Only the white screen with the apple logo will appear. This comes and goes randomly. I've tried resetting by holding the front and top buttons. I've also tried resetting using itunes. Neither had any effect, The Ipad was a christmas present and only worked for several hours, the apple store can not look at it for another week. Is this a common occurance? I thought apple products were expensive because they never had problems.

Call Apple and explain as it is new. They will go over things to try and fix over the iPad over the phone. If they need to fix it they should send you a new one and you put the old one in thePrepaid return box they send you and send back the defective iPad for no cost. This is what they did with my first iPad 1st gen. I had. Unless they changed their policy you will get the box within a day or two and have your replacement for it the same day.
I hope how they helped me is the same for you. Good luck.

I put my sim in someone's phone earlier for about 3 minutes, and now they are receiving my iMessages and can't remive my number from their settings, pls help

I put my sim in someone's phone earlier for about 3 minutes, and now they are receiving my iMessages and can't remive my number from their settings, pls help

They need to turn off iMessage, power the phone off/on, then activate iMessage again with their SIM.

I downloaded mavericks but the install failed. The message stated there was an error with the disk which required repairing.

Help please! I downloaded mavericks but the install failed. The message stated there was an error with the disk which required repairing. Using disk utility repair disk is not available ( greyed out) and verify disk stops and says disc requires repairing. So the online support page suggests I erase the disc and reinstall then back up from time machine ( I have a recent backup). But when I try to erase the Macintosh HD I get the message volume erase failed with the error couldn't unmount disk.
I'd be very grateful for any help anyone can give me.
I have a macbook pro 17" mid 2009- running on snow leopard 10.6.8 ... I lost the snow leopard disk so I don't know what to do from there ... I tried restarting by clicking SHIFT (safe mode) after the chime comes up, but It doesnt seem to make any difference ... please help !!
thank you sooo much
many many thanks for your hep guys !!

Whenever you install a new version of OS X being installed, the disk is checked just as if you were using Disk Utility checks the disk to see if the disk is damaged. And,, from what you report, your disk is damaged and needs to be replaced. This isn't a fault with Mavericks - your disk may have been failing for years.
It's a very good thing that you've a recent backup as you're going to need it. I would suggest that you evaluate what functionality that you need in a new disk and go shopping at OWC for a new drive - HGST (or any Hitachi), Seagate SSHDs or Toshiba drives are all good. Be sure that you buy an enclosure for the 'new' drive so that you can format it using Disk Utility before installing it into your machine - you can get one of those from OWC as well.
Good luck - call back with any questions...
Clinton

My (2008) macbook pro, running 10.5.8 runs for about 30 seconds and then goes into deep sleep mode. After significant difficulty awakening, it runs for 30 seconds and....start repeating here. It did this once before about a year ago.

.....and then goes into deep sleep mode. When it (finally) awakens....it runs for about 30 seconds and.....start repeating here.
And yes, I've shut dwn and restarted multiple times, rebooted in terminal mode and run fsck, rebooted and reset the parameter ram, yadda-yadda......
Anybdy got any ideas?

Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on Mac portables with a battery you can remove
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery (to remove the battery - click here: MacBook or MacBook Pro).
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Still having problems? Replace steps 6 and 7 with the following:
Reconnect just the MagSafe power adapter.
Press the power button to turn on the computer,
Then reconnect the battery.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

Photoshop 4.0 is not compatible with MAC 10.9.3 . You will face issues as when Photoshop 4.0 was launched there was no MAC Mavericks and Adobe has not tested the version on new MAC OS.
If you want you can download the latest version of Photoshop CC 2014 and you can use it as a trial for 30 days and you can plan to switch to the latest version.
http://www.adobe.com/products/photoshop.html

I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already

I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already

What did the error message say?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod is disabled for 22,362,812 and will not restore cause it has a password how do i restore this device

ipod is disabled for 22,362,812 and will not let me restore it says there is a passwoed on this device and it needs to be removed. how do i get this device restored

Go into Recovery Mode per the instructions here.
Then, try the Restore. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Simply choose manual "Sync" from the bottom right of iTunes.

I cannot load Maverick on my iMac HD. It reports that my HD is used for Time Machine backups and will not load to that drive. I do not use this drive for backups. Help.

I cannot load Maverick on my iMac HD. It reports that my HD is used for Time Machine backups and will not load to that drive. I do not use this drive for backups. I use an external 1 TB WD My Book for backups as well as Super Duper Backups. Can anyone offer advice. Thanks.

Welcome to Apple Support Communities
You have got the "Backups.backupdb" folder in the root level of your hard drive. This is the folder used by Time Machine to save backups to, and the OS X Mavericks installer thought that your hard drive is being used to store Time Machine backups
To fix this, open a Finder window, select the Go menu (on the menu bar) > Go to Folder, and type:
Then, delete "Backups.backupdb" and empty the Trash. Finally, open the Mavericks installer from the Applications folder and follow the steps

HT1657 I can't restart a movie that I didn't finish watching. I'm being ask to authorize a computer that is already authorized. When I do what is asked the movie still will not restart. Any ideas?

Can't finish watching a movie. Asked to Authorize the computer I used to rent the movie from iTunes. When I do that the movie still will not restart. Keep getting the same need to authorize screen on AppleTV. Help please.

These songs may be Corrupted...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Airplay stopped working and will not restart?

A new airplay stopped working and will not restart - it is not recognized in the airport utility - yellow light flashing

Thank you and yes it is an Airport Express.
Reset router; could not locate the unit using the Airport Utility.....took back for an exchange under warranty as it was only a week old....no problems at store - exchanged for a new one

I am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.

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