I am unable to change my email Address, Getting an ERROR!
Hi Their
After continues failed attempts to reach adobe support, I've given up and am going to post on the forum.
I am getting the error "
Your account changes couldn't be saved.
" when trying to change my email address.
Please help!
Sorry, this is an open forum, so nobody here will be able to give direct help
Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
Otherwise, you will simply have to persist until you reach Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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I am unable to change the eMail address that I use as my Adobe ID. I enter a new eMail address, press "send verification eMail", and nothing happens - I have done it five times, believe me.
How are you going to help me? The eMail address that I am trying to move away from is one of the 153 million that was stolen in the Adobe hack.Johnf40545851 I was moving your forum post to a more related to your topic as it is not downloading or installation related.
I would recommend reviewing Adobe ID, sign in, and account help for information on how to change the e-mail address associated with your Adobe ID. If you have additional questions then please contact our support team directly at Contact Customer Care. -
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thankyouTry deleting the account, restarting the device and signing in again.
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I changed my email address and apple id, but havebeen unable to change my cloud id
I changed my email address and changed my apple id and password, but have been unable to change the icloud id. How?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back and change your primary email address and iCloud ID back to the way it was. You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/). -
Hello! I changed my email address and apple id a year ago, but i am not sure how to change my icloud acccount information so it meshes with all my apple devices which include: an original ipad, iphone 4s, and my macbook pro. I keep seeing this message, " I cloud unable to access the account ( my old email address) Review your account information in your settings. OR it asks me for my old email address password, which i do not remember!
I would apprecaite any assistance anyone can provide. Thank you!Sign out of the iCloud account (In System Preferences>iCloud)
Then sign back in with the correct ID and password. -
How can i change the email address in facetime which people can use to call me on my mac book?
i have an ipad and a mackbook air both using the same apple id. i would want to use different email address for my ipad and macbook. where can i change the email address in facetime for macbook. currently both the device use the same email address(apple id) for me.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
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http://tinyurl.com/a7odey8
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http://support.apple.com/kb/TS4268
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http://support.apple.com/kb/TS3510
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http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
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http://www.apple.com/ca/ios/messages/
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http://support.apple.com/kb/HT5538
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http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
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http://support.apple.com/kb/TS2755
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http://support.apple.com/kb/TS3970
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http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
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http://www.apple.com/support/systemstatus/
Cheers, Tom -
How can I change my email address on icloud
How can I change my email address on iCloud?
Hey Sblan2,
According to the following document, you are unable to change the iCloud email address.
from: Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
However, one option you have would be to create an email alias:
iCloud: Create or change email aliases
http://support.apple.com/kb/PH2622
Welcome to Apple Support Communities!
Best,
Delgadoh -
I changed my email address, how can I keep my icloud data without cancelling my former account...?
Hey there Fonz111,
It sounds like you have a new email address you would like to use to replace the email address you are currently using for your Apple ID, without losing any of the info you have in the account. You can update the email address with this article named:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
To change your Apple ID, follow these steps:
Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID", and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you are unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
In the "Apple ID and Primary Email Address section," click Edit.
Enter the email address you want to use, then click Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now in the email.
When the My Apple ID page opens, sign in with your renamed Apple ID.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID.
After you see a message indicating that verification is complete, remember to update all of the stores and services that you use with your Apple ID.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help
OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!
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I would like to change my email address around
You can change/remove your rescue email address by (from here) :
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6. After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
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You should then be able to change your main email address to be that old rescue email address, and then old your current main address as your rescue email address (I'm not sure whether you will need to log and out and back in between each change) -
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Hi,
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Click "Manage your account"
When prompted, sign in using your Apple ID and password.
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You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
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If you can't remember the answers and you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple to get the questions reset first.
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I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change. I have also changed the apple information as well including user name and password. Can anyone help me? (This is an ipad question).
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http://support.apple.com/kb/ht5621
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http://support.apple.com/kb/HT4895
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http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
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http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
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• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
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6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
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Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
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https://discussions.apple.com/thread/4823738?tstart=240
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http://www.theipadfan.com/workaround-ipad-wifi-issues/
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http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
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Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
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http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
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How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
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iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
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http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
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10 Ways to Boost Your Wireless Signal
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How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
.mac keeps randomly changing my email address
Every couple of months I get a message saying that I have to give my password for keychains to get my mail. When I go into the accounts part of mail, I notice that the info has changed...particularly my email address. I have set up new accounts numerous times (for the same email address), but then a few months later the info in accounts is changed again.
Any clues on how to keep it from changing?Now that, hopefully, JC is back, I'll recapitulate and provide some additional information.
I am being logged out of these forums every time I restart my browser, and this seems to be related to the fact that my Adobe ID is not an email address. This happens using different browsers, in Mac and Win machines, and with three different ISPs. Unortunately, I have been unable to change my ID to an email address, even though I have changed my email address several times and using different browsers and machines. The changes are accepted but, despite the many warnings, my Adobe ID is unaffected by changes of my email address.
When I am logged out, on entering these forums I am welcomed thus:
This would seem to indicate that I have been logged out of the forums, but not of the Adobe site. However, if I click on the Your account button, I am taken to a login page here:
https://www.adobe.com/cfusion/membership/index.cfm?nl=1&nf=1&loc=en%5Fus
and the Adobe ID field is prefilled with whatever email address I am using at the time. If I then leave this untouched and enter my password, my login is rejected because my Adobe ID and my password do not match. The only way of logging in successfully is by entering my non email Adobe ID and my password.
If I restart my browser and go to the Adobe site, I am welcomed just as before. If I then click on the Sign out button, I am no longer welcomed by name, and if I click on the Your account button, this time I am taken to a login page here:
https://www.adobe.com/cfusion/membership/index.cfm?nf=1&nl=1&loc=en%5Fus
but now the Adobe ID field is blank:
but I still have to log in using my non email address ID. This is one of the reasons that suggest to me that the root of my problem may reside in some problem in my account data.
Deleting all Adobe related cookies and restarting my browser after each change does not seem to affect in the least what I have just described. -
Cannot change my email address
I just tried twice to change my email address. Each time, it said it changed it, I got the verification email, I clicked on the link, I checked the Settings, and the new email address was displayed. And both times when I logged off, I was unable to log back in using the new email address. I could using the old one. What is going on?
Hi John,
This is all very well, but it seems that there's an endemic problem here - I'm experiencing the same problem as those above, and after 18 months I'm sure we're not alone. Is anybody actually working out what the root cause of the problem is and fixing it once and for all? You shouldn't really continue point customers back to the customer help guys on a case by case basis - it must be driving a huge amount of waste into the system, which must now be operating with a lot of out of date email addresses and annoyed the customers.
So, what's the underlying problem with changing the email address in MyBT?
Why has this been a problem for so long?
When is expected to be fixed?
How can everyone else visiting this thread get their problem solved without having to make yet another contact? -
HT201272 I changed my email address and now I can't update my apps
I am unable to update purchases I made with my old email address since I updated my apple account with my new email.
When I try to update an old app I am prompted to put in my password for my old address, therefore it does not recognise the password, and password reminder doesn't work as its not the email in my account anymore.
How can I update these apps or change the email address associated with them?Did you just change your address, or create a new iTunes account? If it is not a new account you will first have to fix the password problem. Email iTunes Store support if you cannot figure out how to resolve the problem. Have you updated your login on the phone, in addition to iTunes on your computer?
To update your iPhone you need to install the latest version of iTunes (10.5). You also need an iPhone 3GS or iPhone 4. The 3G cannot be upgraded beyond 4.2.1.
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