I am unable to convert a file 1.2mb from pdf to word.

I just signed up and trying to convert a 1.2 mB file to word, the program  is not responding, what do I do?

Hi subscription question,
I've checked your account; it looks like you tried to place two separate orders this morning, but it doesn't appear that either went through. However, it does sound as though you've been able to convert a file successfully. What happens when you log in to your account at https://cloud.acrobat.com/files? Do you see your converted file there? All converted files are automatically stored in your online account, even when you convert from within Reader.
Best,
Sara

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