I am unable to download from the APP store. I get an error message saying my computer is not verified and click support under quick links..

I am unable to download from the APP store. I get an error message saying my computer is not verified and click support under quick links..

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

  • When I try to access the itunes store I get an error message that my computer is not connected to the internet, even though it is. How do I fix this? Thanks.

    For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • When I attempt to open the app store I get an error "Application Quit Unexpectedly"  Can I delete it and reinstall?

    When I attempt to open the app store I get an error "Application Quit Unexpectedly" Can I trash it and start again?

    Try a Restart of your Mac...
    If no joy... Go Here  >  http://support.apple.com/kb/DL1399 and Download and Install the 10 6 8 Combo Update...
    Be sure to Restart your Mac after the Successful Install of the Update...

  • When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed

    When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?

    There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?

  • Mavericks will not download from the App store. Repeatedly receive a message that "an error has occurred. Try again"

    I have repeatedly tried to download Mavericks from the App store. When attempted from the update tab it fails and instructs me to try again from the Purchases tab. When I try it there, I receive an error message that "an error has occurred" and to try again. I have successfully downloaded other apps (both Apple and third party) but Mavericks won't do it.

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • I am unable to download from the App Store or the iTunes Store.  When I get to download button, it just reverts back to the beginning.

    I am unable to download from either the App Store or the iTunes Store.  When I get to the download button - it reverts back to the beginning.  All my settings are good.  There is no error message.  Does anyone have any ideas?  (I also tried shutting down) Thanks, in advance.

    Try This...
    Close All Open Apps...  Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • I tried do install mavericks from the App Store. Then a error message came up saying: an error has occured

    Any way I can get mavericks ???

    Did the error message show up when you began the installation or when downloading? If during installation, you may have the installation app in your Applications folder -> file name is "Install Mac OS Mavericks.app".
    If the download failed you can attempt to resume it or, if that doesn't show up as an option, you can try to download again.
    Note that before Mavericks begins an installation, it checks your hard drive to see if there are any errors on the drive and, if there are, you'll get an error message. If you go through the installation again, write down the specific error message.
    Good luck,
    Clinton

  • Registering a product to download from the app store

    Hello forums, I recently was given a macbook air, A1304. I have a problem on my hands. I have Mac OS X 10.6.8 and would like to upgrade to mavericks. Though, my apple product is not registered under my name. How can I register to download from the app store? Apple says theu are unable to register products right now. Is there another way to download the newest software?

    Giving away / Selling your Mac / Resetting  the computer to the factory condition
    http://support.apple.com/kb/HT5189
    http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/
    Best.

  • Sign in to download from the App Store screen has the wrong Apple ID- grayed out. How can I change it?

    When I have a software update notification and I go to the 'Updates" tab of the App Store and click 'update',  the flash screen 'Sign in to download from the App Store comes up the the Apple ID is wrong and grayed out so I can't change it.  Where is the bogus Apple ID stored? How can I 'ungray' it to make it editable?
    I'm running Mavericks 10.9.4 on an IMAC 2.5 GHz Intel Core i5.

    You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
    Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
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    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    2. In the Finder, press command-F to open a search window, or select
              File ▹ Find
    from the menu bar. In the search window, select
              Search: This Mac
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    A sheet will drop down. In that sheet, select
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    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
    4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
    Quit and relaunch the App Store. Test.
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  • TS1702 I downloaded from the Apps.store a game named 'Ninja Run'. When I was playing this game, I got out and then received a message,'"Do you want to buy 5 revivals for Rs.170/-?". When I clicked the "Buy"

    I downloaded from the Apps.store a game named,"Ninja Run". When I was plkaying the game, I got out and a message appeared, asking me whether I would like to buy 5 revivals for Rs.170/-. When I hit the,"Buy"button, I was asked to confirm my Credit card details. I confirmed it and was asked to enter the Security Code. When I did so,, a message appeared telling me that the Security Code was invalid and the purchase could not be completed. When I continued the game and got out again, the message appeared again asking me whether I wanted to buy. Thinking that my purchase was not completed, I again hit the,"Buy" button. Nothing happened. I continued the game and when I got out, I received the same message and obliged accordingly. This went on for three or more times. By this time,however I got confused and quit the game. All these things happened on 6th September 2013. The next day,I was shocked to see 5 receipts from the Apple Apps.store in the In Box of my email account,each for Rs.170/-
    totalling Rs850/. Worse still, when I played the game the next day and got out and asked for a revival, would you believe it, I was again asked whether I would like to buy 5 revivals for Rs.170/-.
    Thus,I ended up buying a game for Rs.850/- while the actual price is only Rs.170/-,and not even able to play the full game.
    Could anyone please tell me whether I can get a refund of Rs.680/-,the extra amount I  paid for this game.
    I will be much thankful to anyone who can guide me and help me claim the refund. Thank everyone.

    For customer service issues, go here...
    https://expresslane.apple.com/Issues.action

  • TS1702 any app I download from the app store doesn't open. after I finished downloading the app I tap it to open but it crashes as soon as i finish downloading it. yes, the downloading process works but any app I download won't launch. pls help

    any app I download from the app store doesn't open. after I finished downloading the app I tap it to open but it crashes as soon as i finish downloading it. yes, the downloading process works but any app I download won't launch. pls help

    Hi,
    Install the v10.6.6 combo update available here. It's ok to do this even though you are already running v10.6.6. The combo includes fixes that were not included in the original update.
    http://support.apple.com/kb/DL1349
    Restart your Mac and try the MAS again.
    You can download apps directly from the MAS once you have it running.
    Considering the TM backup took so long, make sure there's enough space on your Mac startup disk.
    Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 15% free disk space.*
    Carolyn

  • Cannot download from the App Store

    I have tried many things:
    Used the Activity Monitor to stop "storeagent"
    Terminal to:
    rm -r ~/Library/Caches/com.apple.appstore
    rm -r ~/Library/Caches/com.apple.storeagent
    rm ~/Library/Preferences/com.apple.appstore.plist
    rm ~/Library/Preferences/com.apple.storeagent.plist
    rm ~/Library/Cookies/com.apple.appstore.plist
    Sign-out/Signed back in iTunes/App Store
    Changed password for iTunes/App Store
    Verified Account including Credit Card Info
    Repaired Disk
    Repaired Permissions
    Reloaded Mountain Lion (ML)
    Verified Programs (ML, iTunes) were up-2-date
    Disabled anti-virus software
    Disabled Firewall
    I can purchase Apps or purchase songs from iTunes; just cannot download.  I get "An error has occurred" (on Purchases Page)  I get an alert when downloading from the App Store to go the Purchases Page and try downloading. 
    This is on my MacBook Pro running ML. (v.10.8.2)  I can sign into my account using my wife's MacBook Air and download all day in either iTunes or the App Store.  I can also download with my iPad.
    I really am at a loss.  There may be more that I have done but right now I am burnt out and tired of this.  Apple Support has been no help.
    I would greatly appreciate any help.
    Tks in advance.
    --Sam

    Forgot to add tried changing the time ahead and retry and set the time back correctly.
    --Sam

  • Why is when I try to download from the App Store, it says "The application cannot be downloaded." I do have an ID account and my software has been updated.

       Hello there, I'm new to the Apple world, and I'm still learning my way around.
    Why is when I try to download from the App Store, it says "The application cannot be downloaded."
    It doesn't ask me for payment or anything. When I click on download, about 10 seconds later, that message pops up and nothing is downloaded onto my laptop. I can download other stuff onto my laptop for e.g. Microsoft Word and other various programs such as Google Chrome from the internet. However, I just cannot download from App Store. Any suggestions on how I can download apps?

    There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
    I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
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  • Pages downloaded from the App-store refuses to save: Permission denied. How can I download a new one?

    Pages downloaded from the App-store refuses to save: Permission denied. How can I download a new one? Please Advice .

    Is the computer yours, and are you the Administrator or a user with administrator rights? Are you allowed to install software on the computer?
    Check your "purchased" list. Pages should show there, and if it's not installed it should read "install" next to it.
    Have you tried another mac? You can install the purchased software on another Mac by using your AppleID that you purchased the software with on the first mac.
    And yes, kerropas se viesti

  • I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.

    I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.
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