I am unable to download the Create Cloud desktop app

Please help, I am unable to download the Adobe Creative Cloud Desktop app. When downloading the exe file, it gets stuck trying to connect to the server.
T have exhausted all troubleshooting steps:
1. I have tested to make sure I am connected to the internet
2. I can access secure sites
3. I have checked my host files. there are no entries that referece activate.adobe.com
4. I have checked the GlobalSign Root CA certificate
I have turned off all firewalls and antivirus and still get stuck trying to connect to the server

Nobody can tell you anything without proper system info or other technical details.
Mylenium

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I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignment

Brittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

Issue downloading the Creative Cloud Desktop App...

I can download the installer off of adobe's website without an issue. When I attempt to install the desktop app through the installer however, the installer gets about halfway through and then just disappears with no error code or message. It simply disappears and never finishes installing. I've tried uninstalling and removing all traces of the installer and desktop app before trying to reinstall but it leaves me with the same problem happening again. The very first time, I installed the desktop app successfully, but there was an error with it a few months in and it said the error would likely be resolved by reinstalling. It hasn't worked since then. I am on a late 2012 Macbook Pro Retina on OS 10.8.5.

Try below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
click on finder and hold Command + Shift + G keys on your keypad.
This time type /Library and click on Go.
Make sure to remove ~ symbol.
Then open Application Support > Adobe folders.
Trash AAMUpdater, Adobe Application manager, OOBE folders.
Click on Finder and then hold Command + Shift + U keys on your keypad.
It will open utilities folder.
Trash Adobe Creative Cloud and Adobe Application Manager folders
Download and Run CC cleaner tool from below link
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Accept the license agreement and click on Adobe Application Manager
Then click on clean up selected
Try to install Creative Cloud App

Why is it so hard to find the download link for the Creative Cloud desktop app?

So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
http://www.adobe.com/creativecloud/catalog/desktop.html
Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

Same with me here is the link I found and used
https://creative.adobe.com/products/download/creative-cloud?version=2.0

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

Hi Bericala,
Same issue has been discussed in the below mentioned link.
1) Creative Cloud "Download Error" message
2) Creative Cloud - Download error - stubborn error
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

The Creative Cloud Desktop App won't download

I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

if mac, check your applications>adobe>premiere pro folder.
if win, check you program files>adobe>premiere pro directory.

LR 5 How to specify serial number after installation on new computer through Create Cloud Desktop app

Hello,
I have purchased LR 5 last year. I have receive my new iMac during Christmas and I have reinstalled LR5. To install it, I had to use the Create Cloud Desktop using my Adobe credentials. After one month, it turned out that my LR5 version was still a trial version. I am looking in all LR5 menus to specify my serial numbers received with my purchase confirmation. So far, I did not succeeded ... and meanwhile, I cannot access my photos anymore. Can you help me?
Thank you in advance for your support and advises.
N.

You need to uninstall the CC version and install LR 5 from either the DVD or by downloading the stand alone version, IE Not the CC version.
Adobe - Lightroom : For Macintosh

Anyone have constant freezes when the Creative Cloud Desktop App is running?

Having a rather odd issue. I'm on CC 2014 latest versions. Mac OSX 10.9.5. Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection. Strangely, I get no freezes if I use wifi for my internet connection. If quit the desktop app, the freezing stops, as well. It's definitely locking up due to contacting Adobes servers in the background,
I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi. I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
Anyone else seeing anything like this?
Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

How can I tell the Creative Cloud Desktop app that an app no longer exists?

I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

Thanks, here are my (mixed) results
Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system. No operating problems with Photoshop CC at all. But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC. No problems with this. But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install". It is already installed.
Grateful for any explanation. I'm not losing sleep over it, just curious. Thanks.

Make sure that your Language settings are the same between the apps and the Application Manager. i.e. Both English North American or English International. (I had the same problem, and that fixed it.)

I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
Rachel

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

I am unable to download the Create Cloud desktop app

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