I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet". Did my WiFi connection also get lost?
I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.
You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.
Similar Messages
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when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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I keep getting a message "safari cannot open page [page name with header information] because you are not connected to the internet. Then I check CNN for a time stamp, and I am connected to the internet. I have reset everything suggested in other posts, ensured any other device that could be hogging bandwidth is off, the router is reset, the iPad is reset. The other devices are not having this problem, and it happens on both places I use the iPad, the university library, (getting a second degree after a change in a long time career and at home. Any insight into this issue would be appreciated.
Saing yu tried everthing provides little information to us. We do not know what you tied.
Have you tried:
- Resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Powering off and then back on your router- Resetting network setting: Settings>General>Reset>Reset Network Settings
The toubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections
- Does you iPod conenct to other networks?
- Do other devices connect to your network? -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?Try disabling firewall and virus scanning software
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?
If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I'm trying to restore my ipod video that has been corrupted in the past, but I get that message ^.
How do I fix this ??
I have tried using this firmware from http://www.felixbruns.de/iPod/firmware/ but it still did not work :/
what do i do??
this is getting frustrating.
Edit: btw, I am connected to the internet :/ I am able to access all websites on my browsers...*Ignore above spam post, do not click link*
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Can't connect download windows support software because you are not connected to the internet
I currently am having trouble downloading the windows support software for boot camp 4.0. Whenever I try to download it, i get a pop up saying I'm not connected to the internet. So it gives me an option to go through network diagnostics, and it says my connection is up and runnin perfectly. so i hit try again on the pop up, and the pop up reapears, again and again. my software is all up to date, I have a lower end 15'' macbookpro from august 2011, running osx lion, and 8 gb of ram. I have restarted my computer, my router and I continuously keep getting the same pop up error. When i first got my macbookpro, i was able to download the support software perfectly fine, but now its not even letting me get a crack at downloading it.
please help, thank you!Sounds like you are wired to modem/router directly, yes?
I know that the servers for Windows Boot Camp can be flaky slow impossibly buggy and even off line at times. One of the pitfalls of always on always connected - what if. I like physical media or alternatives.
And there is no standalone place to download outside of Boot Camp Assistant.. -
"Can't install Server Essentials because you are not connected to the Internet."
I dont understand I am connected to the internet and yet it keeps giving me this message.
Hi
One of Lion Server's requirements is free and unrestricted access to the Internet on Port 80 as stated in this Apple Article:
http://support.apple.com/kb/HT4770
More support articles for Lion Server available here:
http://www.apple.com/uk/support/lionserver/
Click on the links in the left hand column.
HTH?
Tony
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