I am unable to open downloaded files from email messages because these are saved as a .ashx file, not as the original file (e.g. .doc or .pdf)

This has only started since the new version of Forefox was installed. It does not happen if I open my email in Google

What extensions do you have installed? To get a full list, do the following:
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting information'' from the menu.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy all to clipboard''. Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Using the Troubleshooting Information page]].
Thanks in advance for your help!

Similar Messages

I can't open downloaded files within Mozilla Firefox Particularly PDF files. I have Adobe Acrobat on my machine . Do I need to import it to firefox if so how do I do it ?

I can't open downloaded files within Mozilla Firefox Particularly PDF files. I have Adobe Acrobat on my machine . Do I need to import it to firefox if so how do I do it ?

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
*http://kb.mozillazine.org/Preferences_not_saved
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

TS3276 i am unable to open web pages from email links on my ipad

I am unable to open web pages from email links on my ipad

A few more details might help, if nobody else recognizes this.
What happens when you try to open the links?
Can you post an example of a link that doesn't work?
Is there any particular source for the mail with the (bad) links, or is mail from all sources failing?
If you happen to know it, what's the format of the mail message? (Maybe the message is an image?)
Do the embedded links work as expected from an OS X system running Mail.app, or some system and some other other mail client?
To view the link in iOS: if you press on and hold your finger on an embedded link in most contexts, iOS will show a pop-up with the link contents, and will offer to copy it. You can use that to acquire and post the link. If pressing and holding on the link doesn't offer the pop-up, the format of the link itself may not be valid, or it might not really be a link.

Unable to open downloaded files or programs

I have read all the applicable "troubleshooting" articles, re-set Firefox to the defaults, deleted the cache, etc. Have not been able to open any downloaded file from any source (including the newest Java and Firefox 17.0) and cannot find the downloaded file again except from the Firefox tools/download window. Even when I see the file in the download window, neither the icon nor the filename is active for double-clicking. Right-clicking shows the "open" and "open folder" options but they are greyed out.

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
See "Disable virus scanning in Firefox preferences - Windows"
* http://kb.mozillazine.org/Unable_to_save_or_download_files

Unable to open downloaded files in Safari

I am trying to download files thru my Safari. The files shows as downloaded and appears on my downloads list but when I tried double-clicking the file, I get an error message thats says:
Safari cannot show the file "Sample File Name.exe"
Safari cannot show the file "Sample File Name.exe" because "Sample File Name.exe" has moved since you downloaded it.
I hope you guys can help. BTW, Im using Window 7, if that helps.
Thank you.

I do not remember how things were in 10.5.8, but I think there is an option in Preferences.
I do not understand to what group you refer when saying ‘am not the only one’.

Logic Pro 9 unable to open & downloads files at first launch

Hi everyone,
I've just downgraded from Mountain Lion to Snow Leopard and re-installing all my programms.
I'm having trouble while downloading Logic which i bought from the Mac App Store.
The programm well go through the install procedure but i'm unable to download the 2giga of files at the first launch. At least, it looks like it well finish to donwload then appears a window which ask me to enter administrator password but then just close.
When i go back to the prgramm icon and double-click on it, it then go back to the download of the 2 giga files at first launch.
I tried to desinstall, re-download and tried launch 2/3 times but each time i have the same thing.
If anyone have an idea please help !
Btw, i'm on Snow Leopard 10.6.8
Sincerely,
Sébastien

Instead of downloading the essential and the additional content from inside of Logic.. use the links here.. to do so manually.
http://dl.dropbox.com/u/2972851/logic-downloads-fixed.html

Downloaded games from suppliers to iPad - these are now downlighting to iTunes on my m/s computer and taking hours and hours to do so. If I delete them from iTunes will this affect the games now on my iPad? Any advice would be appreciated.

Games downloaded direct to iPad. They are now auto downloading to iTunes on M/s PC and taking hours to do so. If I delete those partially downloaded to PC will it affect those on iPad when I next sync iPad with PC?
Any advice appreciated - thanks.
Reflo

To start things off, I like to manually manage my media and will insturct you to do the same. To enable doing this, you check off the box for it on your phone's summary on iTunes. Now tranferring media is as easy as dragging and dropping.
(1) To get songs from your phone onto your iTunes, you open up your phone's dropdown menu on the iTunes sidebar and click Music. You can be able to drag music file into your Music folder in the Library section of iTunes. You can also just right click your phone's name and click "Transfer Purchases" if you want to move everything new on your iPhone onto your computer's library.
(2) You open your Music library on your computer and simply drag highlighted songs onto your phone's name on the sidebar. When in album grid view or cover flow, you can click and drag a whole album right on. The downside of manual management is that you can easily accidentally add doubles of songs onto your phone. Of course, if you notice this on your phone, you can just swipe to the right across the song's name and you should have a nice little delete button so you can remove extras anywhere.
(3) I heard about this online and it actually is buried in the Terms and Conditions somewhere. I don't think this rule will apply if you are exchanging the music over your iTunes account devices. I think this applies to buring the iTunes material to CDs. I think these speacial media file can somehow detect what they are moved or copied onto and keep a statistic buried in their coding. This is more of a logical assumption than a fact, but what else could these terms possibly mean? If you want to know more about this, Bruce Willis was having a big arguement about this online because he wanted to give his medie to his children. You can probably find an article about this using those search terms.
I worked hard on this response and would appreciate if you marked it correct if it served as any help to you. Thank you in advance.

Trouble Opening Downloaded Files

My wife has a Mac Book using OS X v10.4 (which is why I'm here) with a 1,83 GHz intel core duo. The problem is that she is unable to open downloaded files. The software updater has a long list of suggestions and after she downloads the files (the new java release 8) the installation process starts and hen abruptly quits. I tried to solve that problem by re-downloading release 7 but the same error occurred (the release 7.pkg file was not in the library but the 5 and 6 pkg files were).
And... she recently purchased Office 2008 for Mac and that won't load either. Coincidence? Or some related problems? She is already on her second hard drive and I am hoping that isn't the problem.
Help!! Thanks in advance for the help.

Hi Escubed, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions before & after re-install, then reboot again each time.
If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
http://docs.info.apple.com/article.html?artnum=107120
Just be sure to select Preserve Users & Settings.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings.

I am unable to open raw files from my Canon T1i in Adobe Camera Raw of my version CS3 of Photoshop. I have tried to update my ACR by downloading version 4.6 from the Adobe website but I am still unable to open raw files, just JPEG. Is there a way to use

I am unable to open raw files taken on my Canon Rebel T1i in my version of Photoshop CS3. When I import raw files into Bridge they come up as patches with CR2 on them and when clicked on, a notice comes up stating that Photoshop does not recognize these files. I tried to update my Adobe Camera Raw by downloading version 4.6 from the Adobe Website, but when I clicked on the plus-in, I got another message that Photoshop does not recognize this file. I spoke with a representative from Canon who said that I could not update CS3 and that I should subscribe to the Cloud. I would prefer to use my CS3, if possible. Can anyone advise me what to do?

The T1i was first supported by Camera Raw 5.4 which is only compatible with CS4 and later
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Some options:
Upgrade to CS6
Join the Cloud
Download the free Adobe DNG converter, convert all T1i Raw files to DNGs then edit the DNGs in CS3
Camera raw, DNG | Adobe Photoshop CC

Unable to open project file - from one 6.0.2 to another 6.0.3.

Hi
We're at a time-critical stage of finishing our movie, and we need to get the color-corrected sequence from the post-house to our studio so we can make some picture changes and get it back to them. They can open the project file just fine (it was created in 6.0.2, but they since updated their system to 6.0.3), and we have just updated to 6.0.3 also. Quicktime is 7.4.5 (which matches their version). However, they've FTP'd it to us, and we cannot open it here. FCP gives the error "Unable to open project file". It's not the "older version" message which I've seen before, it just ... fails to open it. Almost as if the file were corrupt. However, the post house can re-download the file from FTP and open it there, so this confuses me. I've also tried the file on a FCP 6.0 system (which I can't update because it's an Avid system locked to a certain version of Quicktime) and the same error message.
Would anyone be willing to test the file and see if they can, at least, open it?
Many thanks.
Matt

Have them zip the file... Project files via email often don't open if they aren't zipped..
Jerry

Unable to open .chm file from a link in Weblogic 7.0

Unable to open .chm file from a link in weblogic server. But the same
jsp code works in Websphere
Sample Code :

The above link, works well in websphere. help is a folder that
resides in the server. But when i tried to execute the same in
Weblogic, some junk characters appeared . so i tried to direct the
link to Display.jsp and passed the path of the chm file as the
parameter. I cleared teh out buffer using out.clearBuffer() . i set
the content type to application/x-msdownload and also set the header
to content disposition.
Nothing worked .
I also tried another way.. That is the following
I even tried including the mime type
<mime-mapping>
<extension>chm</extension>
<mime-type>application/x-msdownload</mime-type>
</mime-mapping>
in the web.xml file. and still it doesnt work
Nothing Worked . What should i do ? I need immediate help to sort out
this issue. Can anybody help me
- Angel

This could be a Launch Services issue. The following article describes how to manually reset Launch Services — the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
Resetting Launch Services
If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, take a look at this other article for general troubleshooting and cache-cleaning procedures. Actually, you should also verify/repair the startup disk (not just permissions), as described there:
Resolving Disk, Permission, and Cache Corruption
The most appropriate utility for this particular problem probably is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
Side effects of System cache cleaning
As an example, this is how you should proceed with OnyX:
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Go to Maintenance > Reset and check LaunchServices database.
4. Un-check any other pre-checked options.
5. Click the Execute button.
6. Restart the computer.
BTW, if you’re running Mac OS X 10.4 (Tiger), as your profile indicates, it would have been more appropriate to discuss this in the Mail & Address Book - Tiger forum. If the discussion applies to both Mail 1.x and Mail 2.x, it doesn’t really matter, but it’s difficult to know that in advance.

Unable to open project files from 2001

I have a .fcp file and a .fcm file from 2001 that I am unable to get FCP 5 to recognize. For the .fcp it gives the error "Unable to open project file." For the .fcm it says "File error: Wrong type." I don't remember which version of FCP they were made on (perhaps even FCP 1?) but I'm really worried about not being able to open them anymore. Any suggestions, please?

Oh no! I am really in trouble, because this is a very complex project with about a million cuts. What you're basically saying is I should just start over? What other options to I have? There must be some way to convert an old FCP file, no?

Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email a

Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). When I check the file it shows Zero KB downloaded but the file appears - any suggestions?

Obviously your download was not successful.
What is your operating system? How exactly do you download such files?

KUP-04063: unable to open log file.. (while selecting from External table)

Hi
I am trying to craete an external table and then select the data from the table. However I am getting error while trying to select the data from external table.
SQL>CREATE OR REPLACE DIRECTORY my_dir as 'C:\arun';
Directory created.
SQL>GRANT ALL ON DIRECTORY my_dir TO PUBLIC;
Grant succeeded.
SQL>DROP TABLE proj_checklists_external;
Table dropped.
SQL>CREATE TABLE proj_checklists_external
2 ( checklist_submission_id NUMBER
3 ,Lead_reviewer_name VARCHAR2(30)
4 ,Lead_reviewer_corp_id VARCHAR2(10)
5 ,creation_date VARCHAR2(10)
6 ,submitted_dater VARCHAR2(10)
7 ,approved_date VARCHAR2(10)
8 ,status VARCHAR2(50)
9 )
10 ORGANIZATION EXTERNAL
11 (
12 TYPE ORACLE_LOADER
13 DEFAULT DIRECTORY my_dir
14 ACCESS PARAMETERS
15 (
16 RECORDS DELIMITED BY NEWLINE
17 FIELDS TERMINATED BY ','
18 )
19 LOCATION ('Book1.txt')
20 )
21 PARALLEL 5
22 REJECT LIMIT 200;
Table created.
SQL>SELECT * FROM proj_checklists_external;
SELECT * FROM proj_checklists_external
ERROR at line 1:
ORA-29913: error in executing ODCIEXTTABLEOPEN callout
ORA-29400: data cartridge error
KUP-04063: unable to open log file PROJ_CHECKLISTS_EXTERNAL_28484.log
OS error No such file or directory
ORA-06512: at "SYS.ORACLE_LOADER", line 14
ORA-06512: at line 1
I craeted an file PROJ_CHECKLISTS_EXTERNAL_28484.log also in C:\arun and then tried to select but still got same error.
Any idea how to overcome this error.
Regards
Arun

here you go:
SQL> CREATE OR REPLACE DIRECTORY GRATIS_LOAD as 'D:\AdvSourceData\Membership\';
Directory created
SQL> GRANT ALL ON DIRECTORY GRATIS_LOAD to ADVROLE;
Grant succeeded
SQL>
SQL> DROP TABLE MEMB_BATCH_LOAD_ID;
Table dropped
SQL> CREATE TABLE MEMB_BATCH_LOAD_ID (
2 ID_NUMBER VARCHAR2(10),
3 STATUS CHAR(1)
4 )
5 ORGANIZATION EXTERNAL
6 ( TYPE ORACLE_LOADER
7 DEFAULT DIRECTORY GRATIS_LOAD
8 ACCESS PARAMETERS
9 ( records delimited by NEWLINE
10 fields (
11 ID_NUMBER POSITION (1:10) CHAR,
12 STATUS POSITION (11:1) CHAR
13 )
14 )
15 LOCATION
16 ( 'GRATISID.TXT'
17 )
18 );
Table created
SQL> select * from memb_batch_load_id;
select * from memb_batch_load_id
ORA-29913: error in executing ODCIEXTTABLEOPEN callout
ORA-29400: data cartridge error
KUP-04063: unable to open log file MEMB_BATCH_LOAD_ID_1388_5552.log
OS error The system cannot find the file specified.
ORA-06512: at "SYS.ORACLE_LOADER", line 14
ORA-06512: at line 1
SQL>

Upgraded from Canon 5D Mark II to the new Mark III - unable to open RAW files

Have upgraded from a Canon 5D Mark II to the new Mark III - unable to open RAW files from the Mark III

Canon 5D Mark III is not a supported camera as of now.
For details, Check Camera Raw plug-in | Supported cameras

I am unable to open downloaded files from email messages because these are saved as a .ashx file, not as the original file (e.g. .doc or .pdf)

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