I am unable to redeem iTunes cards from my iPhone 5 or my PC using my account. I am able to use mmy PC to access and purchase from other's accounts. I get a temporary unavilable to redeem message or an iTunes unknown 5002 error.

My iPhone 5 and my PC (Windows 7) will not allow me to redeem cards or make purchases. I get an unknown iTunes error 5002 on the PC and when using the iPhone it goes blank after a code is entered and does not return. It recovers when the home button is pressed. The software is up to date and this has been tried by USB and Wi-Fi from different netwroks. This matter has persisted for more than five days without a resolution from Apple support. The same PC allows purchases from iTunes from other accounts belonging to others who use the same PC with their IOS devices (iPhone 5, iPod Touch, iPod Shuffle).

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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