I am unable to scan from my HP all in one printer/scanner

Since installing Mavericks I am unable to scan using my HP printer/scanner. I have uninstalled the software and tried to just use Apple method - but really cannot find out how to scan and save. Does anyone have any ideas?

Hi eleanorfromhunton bridge,
Thanks for visiting Apple Support Communities.
Be sure to use the steps in these articles to set up and scan with your scanner:
OS X Mavericks: Set up a scanner
http://support.apple.com/kb/PH14252
OS X Mavericks: Scan an image
http://support.apple.com/kb/PH14251
If the steps above do not work, these printer troubleshooting tips may also help with scanner troubleshooting:
Delete the affected printer, then add the printer again.
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
From:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Regards,
Jeremy

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Scan Control from HP 1210 All in one Printer/Scanner

I now have Macbook with OS 10.6.8.
Used to have 10.4.11
We have an HP 1210 All in one printer/scanner.
With 10.4 there was a very clear and user friendly utility provided by HP that enabled good scan control.
It enabled multiple choices of destination filetype and multiple pages scanned into a single document.
Now I have 10.6.
I have done S/W update both with printer connected and disconnected.
I have been offered and have downloaded the latest version of s/w from HP.
Nowhere on my Mac is there a file that has any name like HP, Hewlett Packard or PSC or 1210
The utility is there somewhere because I can print, and, if I have the printer active, I can use the utility to check ink levels etc.
However the ONLY scan facility is the Mac IMage Capture.
This only does single pages and only scans to jpeg.
What do I have to do to get my full scan control facility back and active as provided by HP
Steve B

steve.br wrote:
However I repeat, There is no s/w that the system can find that is labled HP, Hewlett or PSC or 1200. Not in applications or Utilities or anywhere I can see.
If I use the Finder File Find utility I can search for files with any of those attributes and nothing related is found.
Path should be HD/Library/Printers/hp
Within the hp folder are several folders with one titled "Utilities" and within that folder is the application HP Utility
Path HD/Library/Printers/hp/Utilites/HP Utility
Since it's to be accessed from the System Preferences Print & Fax tab/pane/icon or within Image Capture, that is why those files are not in the Applications folder nor Utilities folder. It is not to be launched directly, i.e., double clicked. Be careful accessing files in the main Library folder (i.e., HD/Library/).
FYI: I have all those folders on all my computers each using a different OS even though the only HP printer I use is a 1995 Laserjet 4MV.
I Have just done a test using the SystemPreferences Printer area and get sent to the Image capture function.
So, that was after clicking the Scan tab in System Preferences > Print & Fax? It's most likely using the HP Software that you noted downloading in your original post. It is not using some phantom software.
I want to be able to save a multiple page document file in .pdf format.
I use Acrobat Professional to scan as PDF with a Brother multifuction device that is equiped with a 30 page auto document feeder (ADF). Since the HP 1210 is a flat-bed scanner, it seems that your wish can be achieved by scanning and saving each page as separate documents and then combining those documents. I cannot remember whether Apple Preview in 10.6.x offers combining PDFs but there are a number of freeware and shareware apps that can.
Is there a conversion capability that would convert from .jpeg to .pdf
Apple Preview, Adobe Photoshop, GraphicConverter are just a few apps that come to mine.
Thanks for your help.
You're welcome. A lot has changed since Mac OS 10.4.11. Hope the above helps too.

Scanning on my c5280 all in one printer-scanner-copier

since purchasing my lap running windows 8.1 I have been unable to scan from my all in one printer to my pc. all it allows you to do is to scan the document to a memory card or reprint the image

Hello , Welcome to the HP Community. I'd like to help you with the issue you are having scanning on your Windows 8.1 system with your HP Photosmart C5280 All-in-One printer. I would suggest installing the full feature software for your product. Fortunately, the full software suite is still available for download for your Windows 8.1 operating system. You can download the software here: HP Photosmart C5200 All-in-One Printer series Full Feature Software and Driver If the issue persists, I suggest trying to install the printer using the Windows Update. You can find all of the steps to do that here (under Step Two: Method Two): HP Single-Function and Multifunction Printers - The Printer Does Not Print in Windows 8 and is Listed as 'Unknown' or 'Unspecified' or Appears with a Yellow Triangle in the Devices and Printers Folder If you're still unable to scan after installing the printer using Windows Update, try downloading the HP Scan and Capture app from the Windows Store. Please respond to let me know if these suggestions helped to resolve your issue!

I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

Scanning multiple pages with all in one printer using AiO software.

I have the HP all in one printer and when I scan a document even if I add a page, each page has its own PDF identification. I cannot seem to get multiple pages in one scan that I can email as one document. Please advise.

Hi Grwltgr
If you have an ADF(Automatic Document Feeder) tray keep all the pages you want to scan and start scan. All the scanned pages will be added in a single pdf.
If you dont have an ADF tray, i might be able to help you if you can let me know the Complete Model Name.
Kind Regards,
Oliver
"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

Can't scan from brand-new HP PSC 1600 all-in-one printer/scanner/copier

Just installed this new all-in-one, and the printer and copier work perfectly. But when I try to scan, it won't do anything. Error message says to configure a "scan destination." But the menu to do so, on the desktop, won't open at all. Just stalls and stalls. Everything else seems to work fine, so no connection problems. Anybody know how to shake this menu loose?
iMac G3, iBook G3 Mac OS X (10.3.9)

I've been using the HP psc 1210v for about a year now, and I've always been able to print, but scanning (which I do very infrequently) has always been a problem. Typically, to use the scanner, I have to remove the printer and re-install with the latest drivers from HP's (currently 7.7.2).
So, after doing this again, I was able to scan a couple of images by using the "HP Device Manager". I just double-click on "Scan Picture", which opens the "HP Scan" application, and I can choose from there how to scan; either opening in another Application or Save to File.
I'm using 10.4.6, but I know I originally scanned some images using this printer in 10.3.9. Hopefully this will continue to work!
Mac mini G4 Mac OS X (10.4.6)

HP deskjet 3055A e-All-in-One printer/scanner Not scanning

Hello I have the all in one as listed. It has worked for ages absolutely fine and the printer both wireless and network still works. The scanner however does not the fact have done a Scan doctor on it. Stops at Twain Scan problem. Despite all the icons having been there from the past the message I get is "The HP Deskjet 305A J611 was not found". Tearing my hair out as uninstalled, loaded up drivers etc and still doesn't work. Interestingly this only happened after I renewed my Norton susbscription and windows office also had issues. Norton was uninstalled by their team and Windows office continued to malfunction regardless. This was sorted out by the Microsoft team successfully and Office and Norton are working fine again. It seems too much of a coincidence but am guessing Twain is being blocked somehow by Norton.....Unfortunately am not much good at technology so any help appreciated

Hi Russkiijim
I understand you are unable to scan. The Print and Scan Doctor shows a Twain error. Twain is the interface standard for Windows and Macintosh that allows imaging hardware devices (such as scanners and digital cameras) to communicate with image processing software.
Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try scanning again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
I would recommend to run Microsoft Fix It Tool to see if that will fix the twain error if the msconfig didn't work.
You will probably need to uninstall and install the printer again.
Let me know if that helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problem with network scanning with Laserjet M1212nf All-in-one printer

I installed drivers for my network connected Laserjet M1212nf on my Windows 7 64-bit laptop computer, but it appears as just a printer (in Devices and Printers). I cannot scan from the laptop (I get a "no TWAIN Device Installed" error).
The scan function does appear (and work) if I connect to the printer via USB and install those drivers, but my laptop does not usually reside in the same room as the printer.
The scan function installs and works properly on a Windows XP desktop computer also connected to my network.
This question was solved.
View Solution.

Hi CW_Enloe
I will try this tool,
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/en/hho/ipg/easy...
If it does not help please inlcude the model of the router you are using (Make sure that the router is running the lastest firmware) that may help was well.
Hope it helps;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP 2820 all-in-one printer/scanner - scans no more

ever since updating OS to leapoard I cannot get my scanner to work - any ideas? I am dumbfounded as I cannot seem to find any support about scanner setup at Apple or HP support websites. Please help.

You can obtain a new driver for scanning from hp.com/support. Enter your model, select OS X, then download HP Color LaserJet 2820-2840 Release for Mac OS X 10.5. It claims to have scanning support for Leopard.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=18972&prodSeriesId=445194&swItem=ly-58934-1&prodNameId=445195& swEnvOID=219&swLang=8&taskId=135&mode=4&idx=1

Unable to connect my 1300 series all in one printer

the connect and update buttons from the pull down menu are disabled and i don't know why or how to enable it again. I have one print job in queue that will not restart!!!! please help. thanks in advance!

Greetings pbdq,
As the user above stated, you should remove the previous software used.
When you go to re-add the printer, it may download the software you need via Apple Software Update.
However, if it does not, use the link above.

Just downloaded yosemite and now cannot connect with wi-fi and can no longer scan from my HP all in one

after download a message said that " Flip for Mac " is not compatible and was moved to " Incompatible software folder ". Same for my Belkin Router monitor.
And then today I tried to scan a photograph to iPhoto and it would not scan even though I was able to update iPhoto with no problems. Has anyone out there experienced these problems and if so is there a fix. Thanks

I would try running the HP Print Diagnostic Utility. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91788-1&lc=en&dlc=en&cc=us&...= and see what part fails.
The PDU checks the connectivity, spooler condition, online status, device manager, print queue, ports, driver, conflicts, and default printer.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

Trying to download printer driver from my cd, HP psc 1315 all in one printer scanner copier

I have the original cd to install the printer driver, it comes back saying it failed because I am not the administrator. I have check my settings and i have checked that anyone can do that?

Apparently it now works OK with Leopard ... install the driver and restart the printer.
http://discussions.apple.com/thread.jspa?threadID=1757715&tstart=0

I am unable to scan using the hp office jet pro 8500 wireless all in one printer from an I-MAC

I have a new I-MAC OS Lion computer and an older HP Officejet Pro 8500 wireless all-in-one printer, scanner, fax, photo. I cannot scan, though I can print and I can fax. The error message says I must be connected to the network, and yet I am connected. The only diagnostic tool available is for MS systems only. Help???

Hi,
Make sure to use any scan method available for Lion.
If you have the HP Scan application installed, be aware that the used software version is not intended for Lion.
Please follow the steps below to find what scan methods may be used on the OS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3752459
If there is still any problem while trying to scan, also make sure to install the latest HP Printer Driver 2.9 by clicking the Apple icon and then Software Update.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning from all-in-one printer to Elements

I have a Dell 4000 desktop computer, running Windows 7, 32-bit version, an Epson Stylus SX515W all in one printer/scanner etc, and Photoshop Elements 6. I am told that I cannot scan from my Epson scanner to Elements 6, and that I will need Photoshop Elements 10 to do this.
1. Is this correct?
2. If so, do I have to buy a full version of Elements 10, or can I buy an upgrade?
3. If only an upgrade is needed, what is it called, what will it cost and where can I download it from?
4. If I have to buy the full version of Elements 10, will I need any other software to get it to scan images from my Epson Stylus SX515W?
5. Where do I have to look to find your reply?
Best wishes
Nick Bannister
[email protected]

Hi Nick,
First of all I would like to inform that PSE 6 is not tested on Win 7 and is very old version.
In order to scan from PSE, you will need Twain plugin which is required to scan from within Adobe Applications.
To check if you already have twain or not, follow this :
Navigate to C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
If you find a file called "Twain", then you should be able to scan, if not then you have to download Twain from here : http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4688&fileID=4376
Save the file, unzip it and then follow these steps :
Close PSE 6.
After that , navigate to PSCS5OptionalPlugins_Win_en_US\PSCS5OptionalPlugins_Win_en_US\Optional Plug-Ins\Win32, here you will find Twain_32.8BA file
Copy this file and then paste under : C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\Import-Export\
Launch PSE 6 and check if you get the option to scan under File >> Import menu
If the above solution doesnt work, then you may have to ugrade to PSE 10.
The price for upgrade is $79.99 and full price is $99.99
You can purchase full and upgrade both from Adobe.com website
Thanks,
Baljeet

Do I need to download drivers for an HP 8600 all in one printer after upgrading to Mavericks from Mountain Lion?

I am about to upgrade my Mac's OS from Mountain Lion to Mavericks. I recently networked to my Mac on our home wireless network an HP 8600 all in one printer/scanner and an HP LaserPro 127. I saw a note posted in a non-Apple forum stating that the Mavericks upgrade should include the drivers needed to run these products on Mavericks. Is that correct or will I need to download a new set of drivers from HP after I upgrade to Mavericks?
Any guidance would be appreciated.

Hi mcubed33,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link below for more information:
OS X: Printer and scanner software available for download
http://support.apple.com/kb/HT3669
Apple delivers third-party software for scanners and printers using Software Update. To set up your printer or scanner, just connect it to your Mac. If software is needed and available, OS X automatically downloads and installs it.
This article is a comprehensive list of currently supported printer and scanner models and associated software provided by third-party vendors as of 23 January 2014.
OS X Mavericks: Set up a printer
http://support.apple.com/kb/PH14143
Cheers,
- Judy

I am unable to scan from my HP all in one printer/scanner

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