I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

i am updating creative cloud but under apps tab says failed to load error please retry but still will not work

Hi philip,
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave

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Sorry I can not understand what I have to do. Could you please explain me what I have to do?
Messaggio originale----
Da: [email protected]
Data: 02/01/2015 11.01
A: "Francesco Mazzetta"<[email protected]>
Ogg: Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    created by Mylenium in Creative Cloud Download & Install - View the full discussion
Troubleshoot Creative Cloud download and install issues
Mylenium
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Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
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Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
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I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

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