I am using MTS files. They load in PE fine. The problem is when I try to play them, I just get audio and no video. I have installed the latest updates. Is there a CODEX that I need.
I have windows 8.1. I have downloaded the mts files from my video camera onto my hard drive. I have loaded a subset of these mts files into premier elements and they show up fine. I can bring them to the time line without a problem. The issue is that when I click on them, I only get the audio and no video. Normally when you click a thumbnail, the picture shows in the large screen. That screen remains blank.
John - thanks for your response
1. Graphics Adapter: Nvidia GeForce GTX 650
2. My driver before you response was 3/4/14 9.18.13.3523. I went to Nvidia and downloaded and installed latest driver 7/2/14 9.18.13.4052
3. Rebooted and checked APE and no change in the problem. Still doesn't show video when I double click an thumbnail or if I single click it does not show a video image in the large screen.
4. Some things I have done to try to resolve the problem.
a. Searched this forum for a similar problem. I didn't see one.
b. Did a web search to see if I could find a solution outside this forum
c Went into "edit" and tried some changes in project preferences and setting to see if that would make a difference
d. Tried to contact Adobe support to speak to a person but that seemed difficult and could never figure out how to do it.
5. I have always loaded AVI clips into this program and this is the first time I have tried MTS files. When I opened the new project, the program notified that I had to change something??? to load an MTS file and asked me if I wanted the program to do this for me. I said yes and here I am. I seem so close to making it work. Thanks
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