I am using Windows 7 Pro, 64 bit on a brand new PC, and cannot connect to the iTunes store using iTunes version 10.  HELP!!

Ok, so after purchasing a new computer, with windows 7 pro, 64 bit, I tried downloading the newest iTunes, which at the time was 10.2.1 (i believe).  After installation, everything seemed to work, except that iTunes was unable to securely connect to the internet, use home sharing, or validate my computer.
As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime.  After a restart, i opened itunes again, and got the same result.  That led me to believe that iTunes was NOT being blocked by another program on my machine.  I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work.  Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not).  I then tried to let iTunes update itself using the automated update function.  It tried to update itself to the most current version, then 10.6.  Again, iTunes was unable to connect to the iTunes store.  I HAVE tried disabling the anti-virus software (AVG), but that made no difference. 
I have since gone back and reinstalled iTunes 9.  Here's the catch though.  When I reinstalled using version 9, I had to redo all my library files.  I'm about 1/2 way through my CD's, and now have a substantial library file going.  The last time I let iTunes update itself to 10.6, once I realized that it was not going to connect to the store, I uninstalled iTunes, and reinstalled ver. 9.  However, when I did this, it told me it could no longer open the library file, because it was a newer .itl or .xml (i believe it was one of those two extensions) library file.  At that point, I basically started everything over again, using version 9, and have been importing CD's like a madman at night.
Here are my questions:
1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact? 
2) What else can I try (firewall settings, internet options, etc.) to try and get version to to successfully install?  I would really like to get all the benfits of the newer versions.
3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support.  I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right?  The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
Any help or ideas would be greatly appreciated,
-Brian

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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