I am very disappointed about Creative customer sercice!

Hallo i'm writing from Italy just to tell you my adveture with Creative:
-I bought a creative zen 30g on november, it was a REFURBISHED one;
-After a couple of weeks it was....useless, always freezing
- a coulpe of week of emails with the techician of creative, then they gave me the number for send back the mp3 (assistance)
-The online registation for assistance doesn't works, another 3 days of email to get a little help
-Finally i'm able to send back the Zen, 0 euros of shipment and now.....
THE ZEN HAS BEEN deli'vered....but THEY CAN'T FIND IT!!!!!!!!!!!!!!!!!!!!!
now i'm waiting from 4 days for some news.....i'm very disappointed.Message Edited by delacuerva on 0-28-20082:57 PM

Do you mean they sent you a replacement? I'm not really clear on what has happened exactly, but if you can send me a private message with your contact details (e-mail and phone) and reference numbers, I'll get someone to check into it.
Cat

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Skype for mac os 10.5.8 / very disappointed about...

Since many years I payed a subscription "unlimited Europe" to use skype with mac os 10.5.8 but from yesterday the programme dont' work and ask me to update the programme mac os 10.6? I am very angry and disappointed about it. Until yesterday I used skype version 6.3., please can you support me in this, how is possible to continue use mac os 10.5.8, there is some method with info.plist????

Hi,
I can attest that this fix below works ... in both OS 10.4.11 and in 10.5.8 ...
Note:
You will first need to download Skype version 2.8.0.866 for Mac, to get this exact result.
This fix may work for this latest mess created by MS cutting off a far newer version for use with 10.5.8 just the other day ...
but I decided to go back to version 2.8.0.866, because it is a far better design and more useful to me than the newer versions ...
however, it has been handicapped in one way ... The video call function in it no longer works, it is audio calls only ... not sure if the conference calling works, because I never use it .... but works fine otherwise.
Here is the posting I got this information from. It is a very helpful group, which has been addressing fixing these types of issues since MS first began creating these problems ... unnecessarily so, I should add ...
http://community.skype.com/t5/Mac/My-solution-to-continue-using-Skype-2-8-on-older-OS-X-Lion-etc/td-...
1) Quit Skype.
2) Locate /Applications/Skype.app, right-click on it and click "Show package content".
3) Open the folder "Content", then inside, open Info.plist either with Property List Editor (more convenient) or any other normal text editor.
4) Search for your old version string (like 2.8.0.866) and replace it with the new one (6.15.0.334). In PLE, you do this by clicking on the value two times and then editing it, in other editors just search&replace.
5) Save your changes, exit the editor, start Skype and login.
Additionally, in Mac OS 10.4.11 you can not directly edit that Info.plist file ... in this situation, it is necessary to open a new Text Edit file, then copy and paste the entirity of the original file, and rename it with the same name ... then make the necessary edits to the new file ... then remove the original file from that folder and replace it with the new one ... make sure it is working properly before trashing the original ...
That is an important file, so be very meticulous and careful with those edits ...
Hope this helps!
Sincerely

Very Dissapointed with Creative Customer Supp

Well, here's my correspondence with Creative Support , and let me say I am very dissatisfied with this level of support...My initial email I thought clearly spelled out the issue --
>>Detailed Problem Description:>>In the process of updating my firmware on my>>Nomad Jukebox Zen Xtra to 2.0.03, the firmware>>update failed and the device was no longer>>recognized by Windows. When the Zen rebooted,>>it showed "Firmware Problem" and booted to a>>recovery mode. After trying to reload the>>firmware from recovery mode, the device rebooted>>again several times, and now will not power on>>at all. I have tried resetting the device via>>the reset button on the side and still will not>>power up. Thanks>>>>=======================
That was my initial email to customer support...and they respond with:
>>Dear JAy>>>>Thank you for contacting Creative Labs technical support department.>>>>Creative Labs is a leader in sound systems, portable devices, Mp3>>players, and audio performance. (Nice blab of adversting :smileyindifferent: )> >>>If you would like to view any of our products, or view our knowledge>>base system with helpful troubleshooting tips and driver downloads,>>please visit us.creative.com.>>>>We want to fully assist you in the best way possible, so please bear>>with us as we help you solve any technical issues.>>>>I understand you are having problems with your zen.>>>>It is recommended that you download and install the latest driver as>>well as the firmware update, and then format your player or resetyour>>player by booting the player into its unique Recovery Mode, if you>>experience one or more of the following symptoms:>>>>Your player is not detected in Creative MediaSource or Windows Media>>Player>>The battery does not last as expected>>Your computer stops responding during file transfers>>There is a power outage during file transfers>>There is an error about firmware>>>>. Detach the Zen player from your PC , and ensure that it is turned>>off.>>2. Connect the power supply to the player.>>3. Hold down the Play/Pause button while inserting a paper clip into>the>>Reset hole on your player.>>4. Wait for 4 seconds or so, and then remove the paper clip.>>5. Keep on holding the Play/Pause button till the Rescue Mode screen>>appears.>>6. After the recovery mode has started, release the Play/Pausebutton.>>
<They continue to talk about going through the recovery mode...So after stating I cant turn the power on in my problem description that is what I got...Do they actually even READ your emails? Now my turn to respond...
>Ok - I have tried your recommendation --->>*". Detach the Zen player from your PC , and ensure that it is turned>off.>2. Connect the power supply to the player.>3. Hold down the Play/Pause button while inserting a paper clip intothe>Reset hole on your player.>4. Wait for 4 seconds or so, and then remove the paper clip.>5. Keep on holding the Play/Pause button till the Rescue Mode screen>appears.>6. After the recovery mode has started, release the Play/Pausebutton."*>>And like I stated in my problem description, I have tried severaltimes>to>reset the player, including holding the play/pause button and pressing>the>reset button and the unit no longer powers up at all.
<Makes sense right? The unit no longer powers up...no nothing, nada, zip, zilch, zero... Their response...
Dear Jay,>>Hi, Sorry you are having trouble with your creative product! Regarding>your last email. Looks like you may have a defecti've Creative Labs>product and I would suggest taking back to place of purchase for a>speedy replacement. If you are not able to do this and you have aretail>version and a receipt showing date of purchase then you can send the>product into Creative Labs as long as its still under warranty for an>Return Merchandise Authorization (RMA).>In this case, an RMA service request would be necessary. Please note>that if the product has exceeded its warranty period or there is any>User damage, an out-of-warranty RMA will need to be issued. Thiswould>require the cost of the repairs to be sent with the product when
<They go on explaining the out of warranty and RMA procedures and also have info for me to fill out regarding the getting an RMA....So looks like I may be getting somewhere, at least send my unit back to get fixed right? I respond with the info they request regarding model number purchase date, etc but then follow up with another problem description...
Brief Problem description: In the process of updating my firmware on myNomad Jukebox Zen Xtra to 2.0.03, the firmware update failed and thedevicewas no longer recognized by Windows. When the Zen rebooted, it showed"Firmware Problem" and booted to a recovery mode. After trying toreloadthe firmware from recovery mode, the device rebooted again severaltimes,and now will not power onat all. I have tried resetting the device via the reset button on thesideand still will not power up, and also tried getting back into recoverymodeby holding down play/pause and pressing reset and still no powering up. Thanks
<After I sent that email, this is what I get back to my surprise ----
Dear Jay,Thank you for contacting Creative Technical Support.With regards to the issue, before we proceed with the RMA. I would liketo inform you that as the player has exceed its warranty period, it willnot be covered by warranty. Therefore if the player is deemed out of warranty of the RMA department,the estimated cost of service is around $43.00 - $88.00May I know if you are still willing to send the player to us forservice? If you wish to do so, kindly reply back to us with yourdescision and on receving your reply we would process the RMA. In case if you need any clarification, please do not hesitate to contactus. Thank you. If you still require assistance, please reply to this email with anyprevious correspondence to ensure the quickest and most accurateservice.
<WHOA ---- $88 bucks?!?! I can buy a "new" refurbed unit online for cheaper than that...AND I would get a warranty!! Since they said if I needed clarification or assitance, reply, to which I did:
Let me make sure I understand this... I tried updating my player withyourlatest firmware, and it fried my mp3 player, and now I have to pay up to$88 to fix a problem cause by your software? I just want to make sureIunderstand this issue. Thanks
<Now for the kicker!!! Here is what they say:
<
Dear JayThank you for contacting Creative Labs technical support department.Creative Labs is a leader in sound systems, portable devices, Mp3players, and audio performance. If you would like to view any of our products, or view our knowledgebase system with helpful troubleshooting tips and driver downloads,please visit us.creative.com.We want to fully assist you in the best way possible, so please bearwith us as we help you solve any technical issues. I understand you are having problems with your zen. It is recommended that you download and install the latest driver aswell as the firmware update, and then format your player or reset yourplayer by booting the player into its unique Recovery Mode, if youexperience one or more of the following symptoms:Your player is not detected in Creative MediaSource or Windows MediaPlayerThe battery does not last as expectedYour computer stops responding during file transfersThere is a power outage during file transfersThere is an error about firmware. Detach the Zen player from your PC , and ensure that it is turnedoff.2. Connect the power supply to the player.3. Hold down the Play/Pause button while inserting a paper clip into theReset hole on your player.4. Wait for 4 seconds or so, and then remove the paper clip.5. Keep on holding the Play/Pause button till the Rescue Mode screenappears.6. After the recovery mode has started, release the Play/Pause button.<IT'S THE EXACT SAME EMAIL AS THE FIRST EMAIL THEY SENT BACK!!!!! I responded to that email just a little while ago requesting that a supervisor or manager please contact me... Their support is absolutely HORRENDOUS! I am wondering if these people in "tech support" are technically or are just flowing a flow chart for procedures.
I have been the IT field for 8+ years, I deal with customers on a daily basis. I have never in my life seen this kind of business practice, of A) a company not standing behind their products & work and B) supporting the customers issues after the fact. I understand I am a lowly MP3 owner, but I have always purchased creative products, I've got 2 sound cards running in my pc's here at home. I've purchased speakers, this mp3 player, referred my father in law to purchase a similar mp3 player from creative, bought my brother the same mp3 player. This whole exprience has put a bad taste in my mouth and to see that there are quite a few others are having the same issue makes me sick...
P.S. sorry for being so long winded in this, I know its alot to read, I tried to cut out the non-essential stuff in the emails I posted but I still can't believe my player is junk now after a failed firmware update.

harryhibbs wrote:
A quick question: When you try to reset the unit, is it connected to the charger? If yes, OK you say it's dead, so no screen display, BUT, can you hear if the hard dri've is spinning? I think it's very unlikely that a firmware upgrade process would have any chance of physically killing a unit altogether.
Another thing to check - is the battery firmly located in place? You can remove the front cover to access the battery compartment.
Hibbs
Yes - that is correct, I have been trying to reset the unit with it connected to AC power via the charger...No you cannot hear the harddri've spinning. Yes the firmware can kill the unit, not "physically" but it has logically shut down the unit to where it will not power up. The battery is firmly seated...Just as a side note, when I tried the original firmware upgrade the unit was plugged into the charger as well, so I know there were no power outages etc during the attempted upgrade.

Very upset about the customer service

Dear Karalyn Sartor,
I have ordered 3 appliances (in store) on 2/9/2015 and they were all supposed to be delivered on 2/12/2015 (today). Only fridge was delivered on time and the rest of the orders (dishwasher and range) were not. I have called BestBuy 4-5 times today and they did not give me any answer about the order except they’d call me which they never did. And finally tonight, I talked with someone on the phone and she said she will resolve the issue and call me back. After she hang up, I received email from BestBuy that my order ({removed per forum guidelines}) canceled and refund has been issued (which I never asked). And then another email stating that the installation for my "new" order ({removed per forum guidelines}) will be on 2/17. Soon after, I got a call from BestBuy and they said they rescheduled the appointment on 2/17/2015. I told the lady that I would like to talk with a manager about this issue. I explained the issue to the manager. He said, he could provide me the third party vendor's phone number where I can set up a new schedule by myself. I can't express how much I surprised to hear such an amateurish action from a manager of BestBuy. I told him I did not buy the range and dishwasher from them and advised him to call the third-party vendor and arrange a new appointment earlier than 2/17. He said he would call me back tomorrow (2/13/2015) and he’d take care of the situation. I do not know how he is going to handle the situation but here is my suggestion. Why can't a big corporation like BestBuy call his own vendor who is possibly working for ages and tell them to work extra hour to install my two appliances tomorrow earliest possible for the sake of customer satisfaction? Is BestBuy so incompetent doing this very easy thing instead of cancelling my previous order ({removed per forum guidelines}) without me approving it?
Just because I trusted BestBuy trademark, I hauled away my previous appliances yesterday. Now I have no dishwasher and no range in my kitchen. We had to eat outside today as a family and I do not think I can afford doing so till 2/17. I have a pregnant wife and 8-month old daughter I should take care of. I expect BestBuy to take this issue very seriously.
I hope to hear from you (Ms. Sartor) regarding action taken with a satisfactory resolution about my issue as soon as possible. Otherwise, I regret to say that, I will no longer shop from BestBuy and ask for my friends circle to do the same thing as being 5-year loyal customer and having a BestBuy credit card.
Best Regards,

Hello haktansuren,
New appliances are an exciting purchase and always awesome to see them in your home! It's awesome to hear that you had a delivery date only a few days after you ordered them.
I am truly sorry to hear that the only appliance delivered was your refrigerator, which left you without a dishwasher and range with a pregnant wife and young child to feed. I understand that this experience was completely unexpected and may have left you in a financial position you were unprepared for. Using the email address you registered with the forum, I see that we canceled the part of your order for the range and dishwasher and replaced the order, with a delivery date of 2/17/15.
I apologize if this delivery date couldn't be sooner for you and your family. I realize that it may have been frustrating if it seemed we were advising you to reschedule the appointment yourself. Please know that it is always best to have you on the phone with the third party directly to ensure any earlier dates available work for you, preventing any need to reschedule again; however, it certainly seems that we could have handled this interaction better. With that said, generally we are unable to force earlier appointment requests due to already existing appointments.
I am sending you a private message with further information in regards to this order. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Am very concerned about creative produ

While the creative Zen Vision is a great device, i feel there are other things creative could produce.. for exampe where is Creatives equivilent of Slimdevices (squeezebox) Creative is a Audio Hardware company you would thing that some sort of streaming device that connects to your HiFi exist in there product range.
and also why is the open source Codec like Flac missing from there devices.
Am I missing something here?

I would take the Mac to an Apple Store. Unibody Macs batteries are designed to have 80% of their capacity after 1000 cycles, and you have about 80% of the capacity after 176 cycles, so it's clear that your battery is damaged. However, as your Mac is out of warranty, you will have to pay for the battery replacement ($129 for 11, 13 and 15-inch MacBooks)

Creative Customer Supp

I am VERY dissapointed in Creatives Customer Support.
I purchased a Creative Zen Micro from an online website earlier this year. I had this player a few weeks before having the common headphone jack malfunction. I spoke to creative and they sent me a new player about 5-6 days later, this player was absolutely awfull. It was the wrong colour and didn't work at all !!! I'm positve it was a player which they had received broken and sent straight out to me. I spoke to them again and said I didn't want to pay for postage for this one, so they told me they would collect it and in the meantime would send out a new one. I received this about 3 days later (Friday 8th March), this looked more hopeful, but then during firmware update the software crashed and from then on the computer wouldn't recognise the player. I spoke to creative, they told me to wipe it, which I did, but it still didn't work so then the player was utterly useless. I spoke to them again on Monday and told them that I must have a working player by today (Thursday 24th March) becuase I was going away for a few weeks. They emailed me telling me that one would be sent out, but by Tuesday 2st it hadn't been sent. I phoned them yet again telling them this and they told me it was because the colour 'Black' was out of stock (OUT OF STOCK AT THE MANUFACURER!!!). Anyway, I then asked wether I could change the colour, he eventually decided that would be ok. So then I told him that it must be here by today and had a long discussion and he eventually told me that they would send it 24hour DHL deli'very (would send on Wednesday, to be here today). He went to type this into his computer system and said, "oh, looks like the only colour we have in stock is Black" (The one I ordered to start with !!!). So finally, he said he would send a black player out to me to get here Thursday 25th March. It's now 25th and no player has arri'ved. I phone AGAIN and he found out that they'd actually posted it normal 2 day Parcelline deli'very by accident !!!!! He said that the form in the warehouse said it should be 24h but still it was sent normal deli'very. So I leave to go on a vacation first thing tomorrow morning (Friday 25th March) for a few weeks without my Creative Zen Micro.
I am VERY dissapointed in Creatives Customer Support and can't believe how incapable they are.

rjgreaves wrote:I wish I could share your views, but I find their customer support poor as do a lot of people on this forum.
Yes, I have read a lot of the negati've posts which is why I thought I would add my experience to show that they can get things right sometimes.
PB

Disappointment about the security system

Dear Apple,
Myself Gokulakrishnan, I am a new I Phone user, i am very very disappointment about your security system because of your siri application.
i have this problem i need a perfect explaination about this,
here i stated my problem,
I use passcode lock for the security purpose, but when i try to call my friend using siri before enter the passcode. the call is activated i am really shacked, how come the calling is going? if any one use my phone like this who will bare that charges?
i already check the options but i can find the way. please give the prapare solution or explanation.
i am witing for your reply.
thanks
krishnan

I'm not aware of any built in method to accomplish this. You'd have to come up with the custom way of doing it. You could put a web page in front of the main peoplebooks page that asks for login credentials and link that to PS somehow. Maybe use LDAP? In any case, it sounds messy and doesn't really seem like it's worth the investment. -Mike

Disappointed about the support

i am very disappointed about the photoshop support, i bought software for more than 1000€ and thats the official support?
No german support, no phone support, no mail support, thats not serious!
Chatsupport: the chat dont offer support for questions like this, use the forum
Phone: we can not help you, use the forum
Forum: asked a question some days ago, dont received a solution, today i made a video from my problem to make it a bit more clear. Now i cant find my old post anymore, my forum history is empty, the forum search function is not able to find ma post, anyway the forum is not comfortable at all.
The funniest of all is that i invested some years ago a lot of time with a chinese support agent (Adobe had mailsupport ohh) and promised me a patch. Now i am on CS5 and the problem still exists :/
Maybe someone can help me to find my old post than i can add the video.

ok i found my post via google:
http://feedback.photoshop.com/photoshop_family/topics/center_objects_in_indexed_mode_dont_ work?page=1#reply_10661080
omg, is that another forum @ adobe?
Anyway i will go on in the other forum maybe someone can tell me how to get a better support?
I want to have german Mailsupport, any mailadresses i can use?

Customer service complaint - very disappointed

I just spent another hour on the phone with Verizon's Customer Service. After being a loyal customer since 2003, my phone stopped working. I went into a store and they helped me get it replaced. The second phone I got had issues with it's battery life. I went in again, they couldn't fix it and they ordered me a replacement. The third phone also did not work and I did not have service for a week. I brought it to the store and they actually broke it some more and again, I didn't have a phone for a few days, until my replacement came.
When I called Customer Service to tell them about my experience, I asked for a $200 credit to my account for all of the service, time, and frustration I wasted to have a functioning phone and service. I told her that if they were not able to compensate me for that experience and reward me for being a loyal customer, my husband and I would take our business to AT&T (we are merging plans and both upgrading to an iPhone 6). The woman I talked to asked for the amount I would feel okay with and I said $200. She put me on hold for awhile and come back and said my $200 credit was approved and that she made note of it on my account. I confirmed that it would show up on my next bill and that it was approved - she said yes.
A month passed and I did not see the credit on my bill. I called to follow up and the customer service rep told me that the credit was actually not approved and there was nothing he could do. After an hour back and forth, he finally put his manager on the phone. I gave them one last chance to honor the promise Verizon made with my credit before I chose to take my business elsewhere. They chose not to do anything.
My contract and my husband's contract are up - we were planning to go to Verizon this weekend to add him to my account. I guess instead we'll be going to AT&T. I am very disappointed. All I was asking for was a reasonable credit, but they would rather lose two customers than take care of them. I know Verizon is a big corporation, but I will definitely do what I can to deter anyone away from Verizon from now on.

That's terrible customer service. Though my time is very valuable, I'm more angry that I was told that I would be credited when it wasn't true. This was not my error, but Verizon's error and Verizon should take ownership of their mistake and honor what was said. This is all in addition to 3 faulty phones and loss of service for days at a time.
Sent from my iPhone

Very Disappointed Verizon Customer

ATTN: VERIZON and ALL VERIZON CUSTOMERS
I have pre-ordered two 32GB iPhones three days ago. My bill was over $500. For the money I paid, and for my expectations for Verizon customer service and integrity- I was seriously let down.
With no tracking number, a non-functioning website, and completely clueless customer service representatives- I have come to the conclusion that Verizon Wireless does not care to show the same loyalty to its consumers as its consumers show to Verizon Wireless.
In the name of reasonable customer service and business integrity, the very LEAST Verizon Wireless could do is publish an open letter to all iPhone pre-orderers who still did not recieve word from the company regarding their expensive purchases letting them know that all problems and delays will ironed out. Another possible solution could have been to send a simple e-mail to iPhone orderers stating this.
My request is not unreasonable by any means. All I want is a simple acknowledgment from Verizon Wireless. Not everyone has the luxury to sit around home and wait for their iPhones to arrive. Moreover, it is quite difficult to plan for the phone's arrival when you have no clue, whatsoever, when it is shipping. I will be the least bit surprised when Verizon is flooded with complaints about how many iPhones were bounced back to the shipper because no one was home to greet their respective carrier.
If I were in charge of this operation, I would immediately notify my customers about the website glitches, explain the problem, and cater to the hundreds of thousands of customers who ordered their iPhones and are completely left in the dark about their products' whereabouts.
Sincerely,
A very disappointed Verizon customer

per an email I received from Verizon.
Congratulations and thank you for your iPhone 4 purchase.
It has come to our attention that your order confirmation
may have reflected an incorrect shipping date.
Your satisfaction is extremely important to us, so we would
like to assure you that your phone will be delivered on or
before 2/10 as promised.
As I can attest, when the phone actually ships you will get a tracking number. Just wait for it. Then you can plan your schedule on receiving your phone.

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

Very disappointed with Apple! ...about my power adapter!

Hi,
My power adapter of my MacBook PRO failed 10 days ago. I went to the only Apple shop in the town and tried to buy one (Monday)... they told me that do not have it! They had all of that junk... but not a power adapter for my MacBook PRO 17 inch...
They told me that they will be getting some on Friday... I waited for 5 days... When I went to the shop on Friday... they told me that they did not get any... What?!
After spending 5 days without power... borrowing different adapters from my friends... I called a service point and managed to order one single power adapter after a 15 minute phone call... the adapter will be here on Thursday?!
11 days... without power... I am very disappointed in Apple... I have been using apple products for a long time... I did not know that they are that bad in any kind of support...
In my class... 4 people bought brand new MacBook PRO laptops in 6 months... Apple is growing... But I am very very disappointed...
I want to send an e-mail about this issue to a customer support service or something like that... What should I do... Could you please help me?
Thanks.

Why didn't you just call the apple customer service. I would've done that the first day. Why do people insist on complaining about something they could easily fix with common sense and one phone call.
Not to mention they are bond to be out of things like that since the demand for 15-17" Pro's are so much higher than that of the 13".

I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able

I am a long-term user of Lightroom as a standalone product with a perpetual licence. As a retired person on limited income, it is very disappointing to me that Adobe have introduced the 'Creative Cloud' (CC) subscription service in order for me to be able to continue upgrading this excellent product. It will be for me too expensive at the minimum cost of £9 per month. The additional services that CC brings are personally of no relevance or usefulness. Adobe should be prepared to support existing users who are, like myself, non commercial, amateur photographers by giving them the simple opportunity to upgrade to Lightroom 6 as a standalone, perpetual licence product. As a member of a camera club I know my co-members who use Lightroom are equally disappointed by this move to a subscription-only service.

john beardsworth wrote:
John Waller wrote:
However, Adobe will soon introduce Cloud only features into Lightroom CC for which LR6 (perpetual license) owners will have to wait until LR7 (paid upgrade).
That is possible, John, but it is only speculation on your part. Might, not will.
kwdaves wrote:
There is a "Lightroom 6" upgrade available for US $79 if you have a valid license for any of the earlier versions. From what I can tell, the only difference between Lightroom 6 Full, Lightroom 6 Upgrade and LightroomCC is in the license. The download file is the same.
Other differences - with CC you get LrMobile/LrWeb and they throw in a free copy of Photoshop too.
Yes, but when I bought my standalone license and clicked on the "Download" button it took me to the LightroomCC page. The downloaded file is named Lightroom 6, but in the CC app the installed program is LightroomCC (2015).

I am very disappointed in CFBuilder 2

I have been using CFBuilder since it first came out. I went through some of the early beta annoyances and even some of the situations where a new beta version came out and stopped the current one from working, effectively halting my production until it was fixed. That being said, I love CFBuilder and it has been a mostly positive experience. It has all of the good things about CFEclipse, with a lot of helpful enhancements.
When CFBuilder 2 came out, I was very excited to get my hands on it. I am sure I don't need to go into detail about how important a functional and feature rich IDE is to a developers day, so I am always looking forward to the latest and greatest. CFBuilder 2 falls short in so many ways and after talking many other developers, I realize that I am not the only one with that opinion. I am surprised that Adobe has produced such a bug ridden product.
Being a developer myself, I understand all to well the need to get a product released and making money, but this product is unusable and is making Adobe look bad. I talked to a number of developers at cf.Objective about this and I wasn't surprised that many of them shared my negative experience.
Because I have had issues upgrading from one version to the next in the past, it is my practice to install a fresh version, so there are less issues. I am running Windows 7, but I have talked to friends that are working on Macs and have experienced these problems as well. Here are just a few of my gripes:
- In early versions of Builder and CFEclipse as well, syntax highlighting would occasionally break and would leave your code looking like it was in notepad. Sometimes it would repair itself after time, or you just needed to type something, or highlight code and it would correct itself. In later versions this got much better and all but disappeared. In CFBuilder 2 the problem is back and worse than it ever was. The only way I could fix it much of the time was to just close the file and reopen it.
- In addition to the syntax highlighting breaking, it seems to hang much of the time. It actually crashed my editor a couple of times. Even when I set the setting to make it only refresh when you save, it still seemed to try to update anyway.
- When going to a new line, for some reason it is inserting an extra tab. I see that there is some new code formatting functionality, and I tried to change this behavior, but I couldn't find a way. This is changed behavior from how it worked before and it is frustrating having to search for options just to have it work the way it was originally. I am not really sure who would want the extra tab anyway. It is a tab that doesn't follow the flow of your regular indentation.
- The auto closing of tags doesn't seem to work properly anymore. I tried toggling the settings to see if that would help, but I wasn't able to get it working.
- The previous version gave us some really cool hotkeys. CTRL+SHIFT+A to insert an abort, CTRL+SHIFT+D to insert a cfdump, C and CTRL+SHIFT+M to wrap code in a comment. In CFB2, all of those keys have been remapped by default... I understand that the functions are still there, but it doesn't make sense to me that they were moved.
Honestly, after fighting these issues for only a very short period of time, I got frustrated, uninstalled the app and went back to CFBuilder 1. It seems like this was a complete rewrite and wasn't very well tested. I realize that I could have been a little more detailed on the explanation of some of these issues, but I really don't have anymore time to waste on this unfinished product...
I am very disappointed that this was pushed out in such a non-functional state and I won't feel comfortable giving it another chance until I start hearing that things are vastly improved.
I realize that the tone of this is somewhat negative, but it comes from hours of frustration and wasted time. I only decided to post this after I spoke with a number of my peers that are equally disappointed. I hope this can serve as a nudge to improve the quality of future releases.
Jeff

--^ everything this guy says.
It's such a shame to see some people want always to suggest that because something doesn't work for them (and even some of their peers) that therefore it must be true for everyone, and that the product and team are shoddy. We hear the same of CF sometimes, and since I do CF server (and sometimes CFBuilder) troubleshooting for a living, I can affirm that rarely if ever is the problem (or rarely are "all the problems" someone experiences) really due to inferiority of the product.
There's usually an explanation in there somewhere, for why what fails miserably for someone does seem to work just fine for others. Often, it seems to have to do with some configuration issue.
In CFB, particularly, it's indeed important to get many config things right: some features won't work unless a file is opened within a project, and further some will only work if the file is opened in a project that is connected to a server. Then, too, you may connect a project to a server, but not do it right, or have something that's just not working (like connecting to a remote server and specifying the JNDI port but it's not the one on which the connected CF server is listening on, or you provide the RDS password but RDS is not enabled on the server, or the ports for either are blocked, and so on.)
I will grant that someone will see that and say, "well see, that's what I mean: you have to be a bloody technician to get it all working". Well, yes, to a degree. CFB tries to do a LOT for you. It isn't "just an editor" (but most here know that), but it's more than even most Eclipse plugins--they (nearly all) work with source code alone. CFB is working with both source code and the configuration of stuff on a back-end server, such as what datasources exist (in CF), what components exist (on the CF server, as defined by CF admin mappings, custom tag paths, and the web server root), and so on.
It can't "just look at your code". It needs to do this back-end communication to bring all the hotness that it does. But if that connection doesn't work, then it can either fail (obviously or silently), or perform poorly.
So yes, it's a shame when someone's configuration gets in the way and makes it seem that CFB sucks. But the reason you hear from others "no it doesn't" is just that either they don't have the same setup, or don't have the same configuration challenges, or they have solved them, or whatever.
But please, I wish people would stop with the "it sucks" mantra, just because it doesn't work for them (and some of their peers).
Jason and I (and others, I'm sure) are at least here to say, "it doesn't suck for us".
That doesn't make you wrong. It just means that your assertion that it sucks in general (calling it " unfinished product...pushed out in such a non-functional state"). I realize that countering your point, I run the risk of your (and noraaron's) wrath. Please don't shoot us as the messengers. We're just offering a contrasting viewpoint.
/charlie

I am very disappointed about Creative customer sercice!

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