I bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M.

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    Try:
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    - Power off and then back on the router
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    - Make an appointment at the Genius Bar of an Apple store.
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    Try:                                               
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    - Try another cable                     
    - Try on another computer                                                       
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    ANd
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    Hello
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  • My new 4th gen. iPod touch is not being recognized by my PC

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    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    You can
    Try:
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