I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT4623 Itune says " To allow access, please respone on your Iphone" but my Iphone has not respone button. How can I do?

Dear all,
Itune says " To allow access, please respone on your Iphone" but my Iphone has not respone button. How can I do?
Thanks

Turn off your phone by pressing and holding the power button and then swipe right to turn it off. Then turn it on and try connecting it to your phone. Make sure both the itunes and your iphones are signed in with the same apple id.

IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?

Hey 11doski,
Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone: Hardware troubleshooting
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

To allow access, please respond on your iPad...but the screen is black!

I was running Netflix and the app was taking many minutes so I decided to turn the iPad off. Held the Sleep/Wake button and it went off. Gave it a minute and held the S/W button again and....nothing.
I thought perhaps the battery was low so I plugged it in for an hour. Pressed the S/W button. Nothing.
If I hold the S/W and Home, then release both, I get the white apple logo for a few seconds, then it fades and...nothing.
I got online and went through the reset, then attempting to Restore with iTunes (per iOS: Not responding or does not turn on). I hold the Home button, plug the cable in, get a popup on the computer that asks "Do you want to allow this computer to access information on this iPad?. While STILL holding down the home button (even tho the screen is black), I click 'Continue' on the computer dialog. Then after a few seconds, I get another iTunes dialog "To allow access, please respond on your iPad". Still holding the Home button as directed in the Restore steps. and...nothing.
If I try again (unplug, reset everything) then do the #3 step above to get the Apple logo while the "To allow access" is still up on the computer, the dialog goes away while the white apple is on the iPad, then returns when the apple fades away.
If I try again (yes, I've been through the Restore several times with multiple variations :-) ) by getting the Apple logo up, THEN plugging the cable in, the iTunes computer dialog does not appear until the apple fades.
Anything else I can try before returning to the Apple store? I do some Windows support and know sometimes it's the obvious thing that is missing, so I really don't want to drive an hour to the store, just to be told, "Well, if you'd read through page 47 of iPad for dummies, and you'd just done _<fill in the blank>____, it would have resolved itself"
Thanks,
BR

Update: Took it to the genius bar and he was unable to get any more out of the pad than I was. We did find the battery drained so something was going on in the background. It was out of warranty so the best the store said they could do was a half-price replacement. We took it and I was watching netflix again tonight and it went into the same hang state (cancelling with its red loop). This time I went to the interwebs and found a way to reset the network. I was able to get it back. Bye bye netflix app :-/

My ipod touch is disabled and says to connect to itunes, but when i do it does nothing. how do i fix this?

my ipod touch is disabled and says to connect to itunes, but when i do it does nothing. how do i fix this?

1) See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
2) Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

My phone keeps flashing the apple icon and going to a black screen. It will not reset. How do I fix this?

My phone keeps flashing the apple icon and going to a black screen. It will not reset. How do I fix this?

also have this problem. will not reset. checked power cord, it charges other phone.

I just deleted and restored iTunes because I had 4 or 5 of each song. After all that I STILL HAVE 4 or 5 of every song. HOW DO I FIX THIS?

I just deleted and restored iTunes because I had 4 or 5 of each song. After all that I STILL HAVE 4 or 5 of every song. HOW DO I FIX THIS? Or do I just stop using iTunes?

Since this a potentially drastic approach I will remind you that at this point you ought to have a complete backup of your library in case things get worse rather than better...
Select the Music source, select all (ctrl-a), delete, DO NOT SEND FILES TO THE TRASH!
Repeat with other media sources if you wish.
Import your media, get it organized, backup again.
I can recall if I've sent you in the direction of this information yet...
Here are the typical layouts for the iTunes folders:
In the layout above, with the media folder (everything in the red box) inside the library folder, the library is considered to be portable. A portable library can be moved from one path to another without breaking the links between the library and the media and being self-contained is much easier to backup
... but if you are going to start over I'd recommend you work with iTunes rather than fighting it. If you want your own folder structure for your media (I know I do, but generally recommend people don't because it is less hassle) then turn off the option under Edit > Preferences > Advanced to Keep the iTunes Media folder organized, but place your structure somewhere inside the iTunes media folder. That way you get the advantages mentioned above and are much less likely to create duplicates by accident again in future.
tt2

My phone is disabled it shows connect it to itune when i connect phone to itune it shows this in my pc to allow access, please respond on your iphone but there is nothing in my phone

my phone is disabled and it shows on the screen disabled and connect it to itunes store but i connect to itune store (to allow access, pease respond from your phone) but there is nothing in my phone, can you please kindly help me regards.
thank you
best regard

Hi I really appreciate your replay,
but unfortunately it doesn't helpful to me as I previously applied this ,
the main thing is if you can kindly help me through, I have erase my phone from find iPhone but it will erase once it connect to Internett,
when ever I connect phone to iTunes I got one message on the screen of my laptop the message is (do you want to allow this computer to access information on ali phones)
If you don't allow access, you will not be able to manage sync your phone with this computer.
but sadly how I can allow because there is nothing coming on my phone screen. There is just iPhone disable connect to iTune just on the screen
and there is slide for emergency instead slide to unlock,
so this thing if you can help me through it will be very thankful,
anyway I'm still appreciating your kind replay.
just one thing please how can I allow access to my computer or show me the I tune where doesn't ask this question
thank you
best regards

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
- Move all the media(apps, music, synced video and photos etc) to the new computer.
- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

My iPad stop working suddenly i see black screen only pressing the home? and sleep button dose not solve the problem please help?

My iPad stop working suddenly i see black screen only pressing the home and sleep button dose not solve the problem please help ?

Frozen or unresponsive iPad
Resolve these most common issues:
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    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

My ipod has just black screen and the home button is not working. what will i do? help please!

my ipod has just black screen and the home button is not working. what will i do? help please!

Try:
- iOS: Not responding or does not turn on
When it says place the iPodin recovery mode use this prgram.
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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1. Can you get it to light up doing a hard reset and holding the buttons down for at least a minute?
2. Is it charged up?
3. Is the USB power cable good?
4. Can you get iTunes to recognize using recovery or DFU mode?
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

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