I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

Updates come through Software Update not the App Store. If you have to reinstall Lion that is done via Internet Recovery.
OS X Lion- About Lion Recovery
OS X Lion- Run Software Update to use Lion Internet Recovery
Lion maintenance and recovery operate via the Recovery HD. It's possible to create a separate recovery disk on a flash drive using OS X Lion: About Lion Recovery Disk Assistant.
To boot into the Recovery HD:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

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TS3638 i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.

i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.please help me!!

Open Sysem Preferences from your Apple () menu top left in your screen then select the Firewall tab.
Make sure the Firewall is turned off.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When the match process is not running iTunes match will not be present in the side bar, this is normal behavior.
If you go to store in the iTunes menu bar you should see "Turn off iTunes match" and "update iTunes match".
When the match process runs, after you have restarted iTunes, or manually selected update iTunes match it will re-appear in your sidebar.

Hi. New iPad Air for Xmas. Intermittent issues with Safari closing suddenly or just suddenly opening App Store on a second tab. HELP!

Hi
There is an intermittent issue with either Safari just closing suddenly (looking at other discussions, believe this is to do with the RAM - wish this had been mentioned in at least one review of iPad Air I investigated before purchasing) however the most irritating issue is this constant 'jumping' from whatever I'm reading to the App Store which has been just automatically opened on another tab.. App Store is either showing William Hill app (never looked at or downloaded this) or on some occasions, some random game app which again, I've never looked at or downloaded... (I've checked the pages I've been reading & none of these are pop-ups or ads on these pages either...)
Any ideas?

I have this issue too. I don't think it's a problem with anyone's iPad or iPhone, it's internet advertisers who have worked out how to automatically trigger sending a person to the App Store just by loading a web page. I've seen William Hill and various games come through on the App Store with this technique.
This could mean Apple have no protection in Safari for preventing redirects to the App Store without a user specifically triggering it (like the way pop-ups used to happen before pop-up blockers were invented). Although I suspect that Apple wouldn't be that blasé about that sort of thing. More likely I think is the advertisers are binding a page event like onscroll which shouldn't allow this but was perhaps overlooked by Safari's developers. Apple need to make an update to Safari to prevent anything but ontap/onclick events from opening the App Store.
You should perhaps consider banning apps on the App Store using this advertising technique. They'd soon start behaving if they thought their app could be de-listed!!!

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
I bought it in South Africa and I am currently in Israel.

thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

HT201240 Hijust bought my brand new mac computer had all my files transferred from my old pc onto the new one and turn it on and it has a password to enter and get started i have tried my apple id password and another the store had written apple default

Hi
Just bought my brand new mac had all my files transferred from my old pc and now i try to start and it has a password that i cant get past
i have tried my apple password and another the dick smith store had on a piece of paper nothing works and the store isnt open easter sunday
can anyone help
Marj

Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

I just received a new mac and I am trying to sync my ipod to it but everytime I try it stays stuck on the "backing up" section of the sync. I have already unauthorized my other computer like the instructions said to but that did nothing.

I just received a new mac and I am trying to sync my ipod to it but everytime I try it stays stuck on the "backing up" section of the sync. I have already unauthorized my other computers like the instructions said to but that did nothing. Please tell me what I should do or how to back up my device.

You are in iTunes for Windows.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
Thanks.

My app store won't work on my iPod Touch 4gen running on ios 6.1.5 and when I open app store it says "cannot connect to iTunes Store" i shut my ipod down and turned it back on but it still dosn't work but it will open on my Mac Book Air

My app store won't work on my iPod Touch 4gen running on ios 6.1.5 and when I open app store it says "cannot connect to iTunes Store" i shut my ipod down and turned it back on but it still dosn't work but it will open on my Mac Book Air. If sombody could tell me how to fix this that would be awesome!

Can't connect to the iTunes Store

HT201401 use a iphone4S and I will say that since I installed IOS6, I block 2-3 seconds the screen, when you open a page in Safari, I salt directly into the sprinboard, and going harder, moving hard, last version I had no problem ...I hope to get a new ve

I use a iphone4S and I will say that since I installed IOS6, I block 2-3 seconds the screen, when you open a page in Safari, I salt directly into the sprinboard, and going harder, moving hard, last version I had no problem ...I hope to get a new version IOS6.
had anyone this problems?

Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

I have upgraded Snow Leopard with Combo 10.6.8, the supplemental update and fixed permissions, but still can't open app store to upgrade to Mountain Lion. I am on the Cayman Islands. Thanks for the help!

I have upgraded Snow Leopard with Combo 10.6.8, the supplemental update and fixed permissions, but still can't open app store to upgrade to Mountain Lion. I am on the Cayman Islands. Thanks for the help!

Don't be afraid to bump this topic. There's also an App Store forum where you might repost this question, but give some of these details in your post. I'd rephrase the topic to something like "Can't use App Store to upgrade." (Instead of can't "open".) Then give the details.
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store

My nephew lend me his iPad and I have wi-fi service @ home, I get the wi-fi icon on top, it's activated but when I open Safari to go online it ask me for the password which I have and type in. It tells me I have typed incorrect pw. What's wrong?

my nephew lend me his iPad and I have wi-fi service @ home, I get the wi-fi icon on top of iPad, it's activated but when I open Safari to go online it ask me for the password which I have and type in. It tells me I have typed incorrect pw. What's wrong? I even called my internet server and they cant help! They're saying my nephew must have a block. I asked my nephew and he said "what r they talking about, I have no block" Can anyone help ME PLZ.

When you go to Settings > WiFi and see your network name does it have a padlock icon to the right of the network name? If so it is a secured network with a password.
How did you connect to your network from the iPad? From Settings > Wifi? Was a network password requested? Was it accepted?
If you touch the ">" to the right of your network name what do you see for IP Address, Subnet Mask, Router, and DNS?

I have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see picture from one of the albums.what should i do?

i have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see pictures from one of the albums.what should i do?

You can only import photos from the camera roll into the computer. Is that the album that you are seeing?
Any albums that you create on the device itself (the iPad that is) cannot be transferred to your computer. iPad created albums do not contain copies of your photos but merely pointers to those photos so they do not actually exist in those albums.

I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?

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