I bought a certified pre owned phone and the screen isn't working, phone no longer made

I got a droid incredible pre owned ordered it from a verizon store. now the screen isnt working right when I touch it doesnt work. Will I get a new phone or what will happen?

How long ago did you purchase the phone?  Does it have any water damage or major physical damage?
If the phone has no damage and is less than 1 year old, it should be under manufacturer warranty and Verizon can help you with the exchange process.  You can call them at *611 to start the process, and they will send you another refurbished replacement of the same model after they do troubleshooting with you to determine that it's a covered issue.
If the phone has damage, or is outside of warranty, your options are limited unless you have paid for an extended warranty or insurance.  If you call Verizon, they can help explain all your options and direct you to the right place to start your claim.

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  • How can I exchange a defective Verizon certified pre-owned phone?

    In fairness to my fellow consumers, I'm compelled to share my experience so they can determine for themselves whether a certified pre-owned phone from Verizon is a good purchase. In my experience so far, it is not.  I'm hoping that my situation can be resolved amicably, but I'm losing hope.
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    But this was not the case. The Verizon Wireless stores are actually franchises. My local stores, and a VerizonWireless customer service representative got in touch with all of them, will not exchange a device unless the parent company sends them a new phone first, because otherwise they'd have to absorb the cost. The customer service line refused to send a new phone, arguing it was the local franchisee who should pay to replace the phone.
    In short, after six hours of phone calls, Naomi from Customer Care promised to give me a full refund and a free months service because I had been treated so poorly, and that this refund would take three to five business days to effectuate. Six business days later, I still had no refund. I called again, and over another four hours of calls, I learned that Naomi never submitted the paperwork in the first place, and that I was no further than I was before.
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    Hi Sherita,
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    vereyezuhn wrote:
    budone wrote:
    Well cleaned and sanitize are really two very different processes.  Wonder if the non answer IS the answer
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  • Certified Pre-owned phone....

    Does anyone have any experience with cerified pre-owned phones? I ordered one this weekend to replace a phone I've been having nothing but problems with, and Verizon gave me a credit to offset the cost of a pre-owned replacement (my current phone was replaced twice with the same model, each time having the same defect). Anyway it is due to arrive tomorrow, but I just received an email titled "getting started with your certified pre-owned phone". What worries me is that the phone in the email is my current phone, not my new one. I'm wondering if the info in the email was just pulled from what's on my account right now, or if they are sending me the wrong phone. If anyone has received this email, maybe you can clear it up for me. Worse case is I find out tomorrow when it arrives anyway.
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    Haha well I didn't get the phone I already have, but I didn't get the phone I ordered either. Needless to say I'm upset with Verizon yet again, especially since they won't even let me return the phone at the store but are making me ship it back by 2-day Fedex in order to receive a refund. I am not ordering the correct phone until this one is fully refunded, since I have no doubt that I will be charged the $35 restocking fee for returning a phone that I didn't even order. It blows me away how the simplest things are made so complicated when Verizon's customer service is involved.

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