I bought a mini mac that was returned to a store; when I try to open iPhoto it tells me I do not own a full copy of the software and prompts me to sign into an applied that is not mine. How do I fix this??
I bought a mini mac that was returned to a store; when I try to open iPhoto it tells me I do not own a full copy of the software and prompts me to sign into an applied that is not mine. How do I fix this??
Welcome to the Apple Support Communities
That's a problem that all users of a second-hand Mac released after the OS X Lion launch have. OS X, iPhoto, iMovie and GarageBand are registered to the Apple ID the first owner used to register the computer, so you can't use them legally without repurchasing them. Furthermore, there's a bigger problem: you have to get iPhoto, iMovie and GarageBand on a DVD, because the App Store makes impossible to purchase these applications on a second-hand Mac.
Nothing will happen if they are already installed, but you won't be able to reinstall and update them, so I recommend you to delete them and buy iLife '11 on a DVD to install the applications from there. Also, take note that you can't also reinstall OS X, so if OS X gets damaged, you will have to take your computer to an Apple Store.
Open > About this Mac, and tell us the OS X version you have. If you are using OS X Lion, you can upgrade to Mountain Lion with your Apple ID, so then you will be able to reinstall OS X
Similar Messages
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I just bought a MacBook Pro today and when I try to open iPhoto, it tells me "You can't open the application on iPhoto because it may be damaged or incomplete." Please assist me.
Pat Di Paolo wrote:
Im sorry to say this did not work for me.
Pat
Why did you mark your post as solved?
You will be better off posting in either the Lion or the iPhoto forum areas as this area is for Macbook Pro issues. You are having software issues. -
I tried to open iPhoto just minutes after I was already using it and now it tells me that I "can't open the application "iPhoto.app" because it is not supported on this type of Mac". I worked fine earlier and there have been no recent updates that I know of on my computer. Can anyone help.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always. -
im really stuck
In my case its a new computer the old one was stolen and the time machine disk did not work for a restore but did for copying the info to the new mac
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Opening system prefs is fine...when I click on users/accounts, the spinning ball appears and eventually system prefs just closes itself down.
I've also had a lot of ? Kernel panics....the grey see through screen slowly drops down, the multi language restart writing appears....I restart and it's just the same.
At the moment it feels like my mac is unusable...should I just uninstall lion and reinstall snow leopard?
So...system prefs help please and
Advice re whether or not to uninstall the annoying lion!
Thanks,
NickiOk.....it makes no sense to me (no surprise there I bet).
The latest one looks like this....
Mon Aug 29 15:08:42 2011
panic(cpu 1 caller 0xffffff80002b3126): trying to interlock destroyed mutex (0xffffff80121d52c0)
Backtrace (CPU 1), Frame : Return Address
0xffffff808f46bd20 : 0xffffff8000220702
0xffffff808f46bda0 : 0xffffff80002b3126
0xffffff808f46bdb0 : 0xffffff7f818f12cc
0xffffff808f46bdd0 : 0xffffff7f818ef2db
0xffffff808f46be10 : 0xffffff800053a487
0xffffff808f46be50 : 0xffffff800057d5b2
0xffffff808f46bf10 : 0xffffff8000585ab8
0xffffff808f46bf60 : 0xffffff80005ca258
0xffffff808f46bfb0 : 0xffffff80002d7f59
Kernel Extensions in backtrace:
com.kaspersky.kext.klif(2.1d5)[458E888B-C722-9BC1-926C-4B96147C29FA]@0xffffff7f 818ed000->0xffffff7f81913fff
BSD process name corresponding to current thread: kav
Mac OS version:
11B26
Kernel version:
Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64
Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 121502919764
last loaded kext at 113385384312: com.kaspersky.kext.kimul.37 37 (addr 0xffffff7f8197d000, size 49152)
loaded kexts:
com.kaspersky.kext.kimul.37 37
com.Cycling74.driver.Soundflower 1.5.1
com.kaspersky.kext.klif 2.1.0d5
com.apple.driver.AppleBluetoothMultitouch 66.3
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.40
com.apple.driver.AppleMikeyDriver 2.1.1f12
com.apple.driver.AppleMuxControl 3.0.8
com.apple.GeForce 7.0.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHDA 2.1.1f12
com.apple.driver.AirPort.Atheros21 430.14.9
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.AirPort.Atheros40 500.55.5
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBCardReader 3.0.0
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.driver.AppleIRController 309
com.apple.BootCache 32
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleUSBOHCI 4.4.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.security.quarantine 1
com.apple.nke.applicationfirewall 3.0.30
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.driver.IOBluetoothHIDDriver 2.5f17
com.apple.driver.AppleMultitouchDriver 220.62
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.driver.AppleHDAHardwareConfigDriver 2.1.1f12
com.apple.driver.AppleGraphicsControl 3.0.8
com.apple.driver.DspFuncLib 2.1.1f12
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.nvidia.nv50hal 7.0.4
com.apple.NVDAResman 7.0.4
com.apple.iokit.IONDRVSupport 2.3
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.1.1f12
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.iokit.IOHDAFamily 2.1.1f12
com.apple.iokit.IO80211Family 400.40
com.apple.driver.AppleSMC 3.1.1d2
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.kext.triggers 1.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.driver.AppleFileSystemDriver 13
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.driver.XsanFilter 403
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
Good luck!!!
Nicki -
I have iWorks for a Mac Mini, I want to install that software on my MackBook Air, but it keeps telling me to update the software, I have updated it several times. Still no go, any ideas how to get past this problem? Thanks!
Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support. -
I just bought aperture and downloaded it from app store. when I try to open the app I get a warning message that says: There was an error opening the database for the library “~/Pictures/Aperture Library.aplibrary”. The only option the is to quit. What is wrong?
Hi,
not sure what the problem might be, but you can try the following:
While pressing ALT+CMD on the keyboard, click on the Aperture icon in the dock: Aperture then opens in a special "recovery mode", and you're prompted to choose what kind of repair you need: Repair Permissions / Repair Database / Rebuild Database
Considering the situation, I'd recommend you to try "the "Repair Permissions" option first.
If that isn't enough (and it may well be the case), then go straight for the "Rebuild Database" option; it's a non-destructive opration anyway, but since you've just installed Aperture you shouldn't have anything valuable in the default library...
NOTE: if you do have some pictures in the library, instead, do a backup first! Time Machine is your friend
Another option would be to launch Aperture while keeping only the ALT (option) key pressed: Aperture will ask you what library you want to open, or you can choose to create a new one from scratch.
Good luck!
Corrado -
I cannot drag the items in my ipod that were not purchased on itunes (they were added from a CD) into my itunes library or playlists. How can I fix this?
You can only transfer music from itunes to your devices and not the other way round.
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I purchased a macbook air from someone on craigslist, and when i try to download iPhoto, it tells me that these apps were already designated to another apple id. any way to reset the app store from thinking it's still alligned with him? Lion was reset already, but this isn't. If i download on my mac mini, will i then be able to retrieve the download on my air?
Hi...
On the MBAir drag the iPhoto app to the Trash, empty the Trash.
Then try purchasing and downloading iPhoto.
You can re download iPhoto on all your authorized Macs. To authorize the MBAir, launch iTunes. From the menu bar click Store > Authorize This Mac. You will be prompted for your Apple ID and password.
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I need to get it back on so I can face time with my family. The phone says 3G but it keeps saying on list mode. I signed on icloud and removed it from the account and nothing. Please help!
If you removed the device from your iCloud account rather than using the "Stop Lost Mode" option, then you will most certainly need to restore the iPhone, and that will require a computer running iTunes.
http://support.apple.com/kb/HT1414
Regards. -
I just did a software update that was apparently for iPhoto. When I try to open iPhoto it stops at "step 5" and will not go further. what do I do?
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
I have Microsoft Word for Mac 2011, version 14.3.1. When I try to open a document, an error occurs, says file type is "blocked from opening in this version." This was NOT immediately after a version update. Any ideas? Thank you.
Take a look here:
http://support.microsoft.com/kb/953266
If that doesn't help, I'd suggest you take up the question in Microsoft's own forums or with Microsoft support.
Regards. -
When i try to open iphoto it opens but its just a gray window that has the loading icon
when i try to open iphoto it opens but its just a gray window that has the loading icon
What version of iphoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
After doing a Google search - when I click on a link it does not take me to the correct website. Instead it always take me to some icity webpage. How do I fix this so that Firefox takes me to the correct website that the Google search found?
After doing a Google search - when I click on a link it does not take me to the correct website. Instead it always take me to some icity webpage. How do I fix this so that Firefox takes me to the correct website that the Google search found?
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I just upgraded to os 10.9.5 on my 15 " macbook pro from os 10.7.5. When I try to open iPhoto, I get the message that it is not compatible with the os. How can that be??? It came with the upgrade. It says the version of iPhoto is 9.3. How do I get an iPhoto that works with os 10.9.5? TIA
This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgradeto iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1
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