I bought a song on itunes but it cuts out after 14 seconds on my laptop but on my ipod it plays in full, how can I rectify the tune on my pc, thankyou
I bought a song on itunes but it cuts out after 14 seconds on my laptop but on my ipod it plays in full, how can I rectify the tune on my pc so that I can play it in the house and put it on a cd for the car. I went into the itunes store to play the tune and it cuts out there too. thankyou
Hello there, La Clairiere Feerique.
I understand you are having issues with playback of a purchased song. If iTunes in the Cloud is available in your country, it might be best to delete the song from your computer, then re-download from your purchase history.
To delete a song the following Knowledge Base article offers how to delete from your iOS device:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Music
Open the section below for the device you are using.
iPhone, iPad, or iPod touch
Mac or PC
Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:
Launch iTunes.
From the Library pop-up menu, choose Music.
Click Songs in the navigation bar.
Click the song you want to delete.
Press the Delete key on your keyboard.
In iTunes 11, the album cover art will remain visible, but a cloud icon will appear on it to allow you to download the item again (in countries that support this).
Note: If you didn't purchase a song from the iTunes Store, you won't be able to download it again for free from iTunes in the Cloud. You might want to back it up somewhere on your computer.
Afterwards, re-download the purchases from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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