I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

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HT201269 i bought a new Iphone unlock. however when i try to purchase an app it has a different app id. how do i change that id to mine

i bought a new Iphone unlock. however when i try to purchase an app it has a different app id. how do i change that id to mine

Settings > Store > AppleID

Siri help! so i saw on the siri commercial where the guy says text my wife, tell her ill be late or whatever. i tried it with my girlfriend but it says i dont know who your gf is. how can i set it up so it knows?

so i saw on the siri commercial where the guy says text my wife, tell her ill be late or whatever. i tried it with my girlfriend but it says i dont know who your gf is. how can i set it up so it knows?

Say to Siri "My girlfriend is Jane Doe" or whatever her name is in your contact list. Now would be a good time to read the manual. There's a bookmark for it in Safari on your phone.

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Hey dylanburks12,
It sounds like you are seeing issues when attempting to sync videos to your iPod. I have an article that will help explain some possible situations regarding this issue:
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod - Apple Support
http://support.apple.com/en-us/ts1497
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have deleted my private folder and do not have enough space to reinstall my operating system. How can i transfer files from my hard drive to an USB drive to free up space when the operating system isn't working. or do i need to erase disk?

i have deleted my private folder and do not have enough space to reinstall my operating system. How can i transfer files from my hard drive to an USB drive to free up space when the operating system isn't working. or do i need to erase disk through disk utilities without erasing data (but will it delete my programs such as photoshop, office, creative suite?

Connect the computer to another Mac and put it in FireWire Target Disk mode, or use the Disk Utility to clone the drive or image specific folders with the USB drive as the target. After you've copied off everything you want, you'll likely need to erase the drive and reinstall the applications.
(69695)

HT3593 I have a OS X 10.4.11 and my new iphone 4 will not sync with it. I get a message that says i need a 10.5 or higher. what can I do?

I have a OS X 10.4.11 and my new iphone 4 will not sync with it. I get a message that says i need a 10.5 or higher. what can I do?

Hi
I have exactly the same problem.
My computer seems to match the Leopard 10.5 system requirements as follows:
Hardware Overview:
Machine Name:        iMac G5
Machine Model:        PowerMac8,2
CPU Type:                  PowerPC G5 (3.0)
Number Of CPUs:        1
CPU Speed:                  1.8 GHz
L2 Cache (per CPU):    512 KB
Memory:                       512 MB
Bus Speed:                  600 MHz
Boot ROM Version:    5.2.5f1
Serial Number:
What do I do next to upgrade the system from OS X 10.4.11?
Thanks
Theresa

I have an iPhone 4s. Today I went on to my calendar app to find everything deleted from it. Then I went to make a phone call and every single one of my contacts has gone from my phone. Can I get them back and how?

I have an iPhone 4s. Today I went on to my calendar app to find everything deleted from it. Then I went to make a phone call and every single one of my contacts has gone from my phone. Can I get them back and how?

Whoa whoa no need to go restoring stuff yet, once you've done that check to verify you have done what Overlook2011 IF that doesn't work for calendars ensure your default account for calendars is set to iCloud and in calendars that it is told to "Show all calendars"

Why do some of my songs have an exclamation point in Itunes? When I try to play it gives an error message that it can be located?

Why do some of my songs have an exclamation point in Itunes? When I try to play it gives an error message that it can be located?

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

I Have just downloaded the latest upgrade and now my Mac Book Pro will not boot up !! how can I get out of this ?, I Have just downloaded the latest upgrade and now my Mac Book Pro will not boot up !! how can I get out of this ?

I Have just downloaded the latest upgrade (through software update) and now my Mac Book Pro will not boot up !! how can I get out of this ?,

Try starting in safe mode:
Ciao.

HT4623 I updated my iphone 4S successfully. But now I get a message that says I need to accept the terms and conditions. When I select the Terms and Conditions, my phone is unable to locate them.

I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."

Hi bondercin,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
Restart and / or reset your device
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Check your settings for Safari -- enable cookies and turn off private browsing
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Also, sign out of your iTunes Store account and sign back in:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
This article provides additional troubleshooting steps for connecting to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

HT1338 I cannot open my existing Pages files any longer. I get a message that my Pages needs to be updated. But when I go to update Pages, I am told I have the latest Pages. Is anyone else having this problem?

I cannot open my existing Pages files any longer. I get a message that my Pages needs to be updated. But when I go to update Pages, I am told I have the latest Pages. Is anyone else having this problem?

Maybe this discussion will help you : https://discussions.apple.com/message/23723460#23723460

Downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with the

downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with them and then called Apple support and worked with them for 3 hours. No one can figure it out. Is there something wrong with this version? the pdf was created in 2004. Do I have to pay to get Acrobat?

Let me give you a slightly different perspective than everyone else here. You are using an unsecured wireless network, which means that all your network traffic is easily available for viewing by anyone else using that network. That's bad. Very bad, for you, unless you absolutely trust everyone who lives within range of this network. So stop doing it.
As to the Mac not connecting, wireless networking is simply too complex for any reasonable answer without more information. There are many possible error points, and as often as not it's the Mac that can connect and the Windows PC that cannot. Since you can't give us any information about the configuration of the neighbor's network, and can't make any changes to it, we can't do much to help you troubleshoot it.

All of a sudden when i try to attach an iphoto to an email or facebook i get a message that say i need i photo 5 or later and my pictures are not available

First I have Mac OSX 10.6.8
I photo 8.1.2
All of a sudden when I attempt to download a photo from Iphoto to an email attachment or to facebook, I get a message that says I need to :
"open Iphoto 5 or later to see photos from your Iphoto library in this list" it shows in light grey.
AS I mentioned above, I have 8.1.2 and my photos are all available when I go to the photo app.
I read to delete iphoto from the library which i did but that didn't help and maybe was a mistake? And if it was how do I fix that?
I have searched the web to no resolve. I also see that I do not have the latest version of iphoto but when I check for updates it says there are none available.
What happened and how can I fix it! HELP!
I'm not very computer savvy so I appreciate simple instructions.
Thank you!

1. Try reinstall iLIfe 09 from your install disk
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.
If that fails, then you're reinstalling the OS.

Installed office for mac (trial version). now I got 2 excel files, which cannot be deleted. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion(with win 7 parallel)

now I got 2 excel files, which cannot be deleted on my desktop. I can't open them, either. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion (with win 7 parallel)

The people who make that stuff have their own forums you can also search/ask in:
http://answers.microsoft.com/en-us/mac/forum

How are businesses handling the "APPLE LOCK" on company cell phones when an employee leaves and their phone is unusable because the euipment was set up on the employee's personal Apple Account with their ID and password?

How are businesses handling the "APPLE LOCK" on company cell phones when an employee leaves and their phone is unusable because the euipment was set up on the employee's personal Apple Account with their ID and password? When an employee leaves a business and the company has purchased the equipment, the company should have the rights to reissue the equipment and Apple should provide an alternative to unlock the equipment from the employee's personal APPLE account and password so the company (that purchased the equipment) can reissue the line and equipment to another employee.

If you can prove ownership to Apple, they may be able to help you.
The best way of handing things would be strong policies requiring that the equipment be turned in in a usable state. i.e. not activation locked. Failing this, the employee should be charged the cost of the replacement phone. Held from their final paycheck if required.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

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